Jump to content

Change Mode

Can't Access A Website


Recommended Posts

Hi all.

 

First off, here's a current pit test -

 

http://www.pcpitstop.com/techexpress.asp?id=TUSQMWAY3YQSEH36

 

My problem is that I cannot access a particular website. I know that the site is working as I can access it from my PC at work, but my home PC simply comes up with page cannot be found errors. I have tried 4 different browsers. Firefox pops up a message box saying the website cannot be found and to check the name and try again. Here's a link to the site -

http://www.sf-fandom.com/vbulletin/index.php?s=

 

Apart from this one site, browsing is as normal and no other sites have caused the problem. I have not been able to access this site at home for at least a week!

 

So far I have run full updated scans with Adaware and Spybot, AVG and a House Call online scan. AVG found a trojan and House Call found another one. Both now deleted but the problem remains. It also happens in safe mode.

 

Other than this issue, my PC seems to be acting normally.

 

:help:

Link to post
Share on other sites

Clear all your Cookies and Temp files, you may have a corrupted one in there.

Also, click on the Performance Tips on your test results page and take care of them first. You are quite fragmented.

B)

Edited by thehulk18
Link to post
Share on other sites

Here's a new test:

http://www.pcpitstop.com/techexpress.asp?id=TUSQMWAY3YQSEH36

 

I've cleaned all my temp files and deleted cookies but still the same issue.

 

This is really annoying because everything else on my PC appears hunky dory, and I can see no obvious reason why it has taken a dislike for this single website. btw, In also have tried this with and without my firewall on and the same thing happens.

 

Any ideas?

Link to post
Share on other sites

It could very well be a DNS problem.

 

Try manually enteing different primary and secondary DNS addresses. You could use the ones from your work PC as a test.

 

 

EDIT: You could also try a DNS flush.

Edited by Chopdoc
Link to post
Share on other sites

Hey Jammin,

 

I'll "pretend" right along with you and wait hopefully for Chopdoc's reply.

 

Best to you. :)

Link to post
Share on other sites

:blushing:

 

Sorry.

 

The DNS is the Domain Name Server. Your internet connection uses one to resolve the addresses you type in with the actual IP addresses.

 

If something goes wrong with DNS, it can prevent you from connecting to URLs...either selectively or even altogether.

 

A DNS flush can help if the problem is actually in your DNS cache. To do this simply enter: ipconfig /flushdns in a command prompt.

 

Here are some XP tips on DNS cache: http://www.updatexp.com/dns-windows-xp.html

 

 

If this does not work you can try a different DNS server.

 

If you run ipconfi /all you can see your DNS server addresses, there will be two, primary and secondary.

 

Get some different addresses, maybe off your PC at work since you know they work. Then enter them in your network configuration. Right click on your Local Area Network Connection. Select TCP/IP and click on properties. You will see on the bottom half a place to enter DNS addresses or you can select automatic. Just enter the addresses and click OK or apply.

 

 

 

Let us know how it goes.

Link to post
Share on other sites

I just tried it and got in no problem.

 

 

I suppose it is possible they are having bandwidth issues and/or issues with the number of requests....

 

But think a look at a possible DNS problem is warranted.

Link to post
Share on other sites

OK, I think I might be getting somewhere. Following Chopdoc's thinking I did the DNS flush thing - no good. Didn't have any other DNS addresses to use so did a Google for DNS addresses for my ISP, who happen to be NTL. Found some info about how to use nslookup to lookup up a DNS name. Using it for PCPitstop I get:

 

Server: cache1.ntli.net

Address: 194.168.4.100

 

Non-authoritative answer:

Name: pcpitstop.com

Address: 64.29.201.21

Aliases: www.pcpitstop.com

 

All well and good, but when I do the same thing for Sf-Fandom I get:

 

Server: cache1.ntli.net

Address: 194.168.4.100

 

***cache1.ntli.net can't find www.sf-fandom.com: Server failed

 

Does this mean that the problem is with the server rather than my PC or am I reading it wrong?

Link to post
Share on other sites

I would say yes.

 

Check your PMs, I am sending you 2 DNS addresses to try. They absolutely work to resolve the address you are looking for as I have tested them.

 

Enter both of them in the way I described above.

Link to post
Share on other sites

Chopdoc - thanks for the PM. Have input the DNS addresses but no joy. Now getting a 'Document contains no data' message in FF and Page Cannot be Displayed in IE. Maybe because cable broadband not dial-up/adsl? Or do I need to reboot?

Link to post
Share on other sites

No, you shouldn't need to reboot...but those are famous last words with Windows...always do it anyway...Billy Gates told me so. ;)

 

 

It really shouldn't matter that you are on a different ISP etc.

 

The addresses I sent worked to reach other sited, right? Please answer that one....

 

I am wondering now about your hosts file. :unsure: The problem could be there.

 

I really thought we would nail it with the DNS change...... :blank:

Edited by Chopdoc
Link to post
Share on other sites

No, reboot didn't work. :P

 

I'm using the DNS addresses right now, and got here OK. Checked a couple of other sites that also appear OK.

 

The hosts file in C:\WINDOWS\system32\drivers\etc ?

 

Apart from the commented out lines with examples, the only thing in this file is an IP address against 'localhost'.

Link to post
Share on other sites

ipconfig shows the two DNS addresses you gave me.

 

The only link that works for me is the xenite one. None of the sf-fandom ones work - all give 'document contains no data' in FF and 'page cannot be displayed' in IE.

 

I also get the same result when trying to link via the xenite site to any of the sf-fandom pages.

Link to post
Share on other sites

Hmmmm..... :shifty:

 

OK...DNS is not the problem...

 

You cleared all your temp files and cookies.....

 

The hosts file looks innocent......

 

 

No joy......

 

 

 

I notice that the couple of others that have posted here saying they can't reach the site are also in the UK......

 

interesting.....

 

 

 

Can you ping it?

 

Try this from the command prompt:

 

type: ping www.sf-fandom.com

hit enter.

 

What do you get?

 

 

 

 

Try this from the command prompt:

 

tracert www.sf-fandom.com

hit enter

 

What do you get?

Edited by Chopdoc
Link to post
Share on other sites

OK, don't exactly understand what I'm getting but..

 

ping gives me:

 

Pinging sf-fandom.com [207.36.191.40] with 32 bytes of data:

 

Reply from 207.36.191.40: bytes=32 time=121ms TTL=50

Reply from 207.36.191.40: bytes=32 time=116ms TTL=50

Reply from 207.36.191.40: bytes=32 time=115ms TTL=50

Reply from 207.36.191.40: bytes=32 time=116ms TTL=50

 

Ping statistics for 207.36.191.40:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 115ms, Maximum = 121ms, Average = 117ms

 

(incidentally, I also pingd the pit and got similar times. Then, when I typed the IP address that ping showed for the pit in my address bar, the Pit opened. I did the same for sf-fandom and I got taken to the Plesk default page, whatever that is, saying hosting for the domain is not configured.)

 

Tracert gives me a lot of stuff:

 

Tracing route to sf-fandom.com [207.36.191.40]

over a maximum of 30 hops:

 

1 1852 ms 6 ms 7 ms 10.221.15.254

2 8 ms 8 ms 8 ms lutn-t2cam1-a-v113.inet.ntl.com [80.4.118.17]

3 8 ms 8 ms 7 ms lutn-t2core-a-ge-wan62.inet.ntl.com [213.107.47.

81]

4 10 ms 9 ms 18 ms pop-bb-a-so-410-0.inet.ntl.com [213.105.174.61]

 

5 265 ms 258 ms * tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]

 

6 13 ms 10 ms 11 ms GE7-0-9-0-grtlontl1.red.telefonica-wholesale.net

[213.140.39.217]

7 84 ms 84 ms 83 ms So5-1-0-0-grtnycpt2.red.telefonica-wholesale.net

[213.140.37.238]

8 109 ms 108 ms 109 ms So3-3-2-0-grtmiana2.red.telefonica-wholesale.net

[213.140.36.9]

9 109 ms 107 ms 107 ms teusa-7-3-0-0-grtmiana2.red.telefonica-wholesale

.net [213.140.39.50]

10 108 ms 107 ms 108 ms 66.119.71.190

11 118 ms 118 ms 117 ms 207.234.128.53

12 134 ms 116 ms 118 ms 207-36-191-40.ptr.primarydns.com [207.36.191.40]

Link to post
Share on other sites

Geeze...it took me 17 hops to get there and I can open the site..... :blink:

 

 

Everything looks right yet you cannot open the site.

 

I did the same for sf-fandom and I got taken to the Plesk default page, whatever that is, saying hosting for the domain is not configured

I get the same thing.

 

 

I am just not sure at this point.

 

I am at a loss.

 

Do you have any software running that could be blocking any sites? Any security software or the like?

 

If so turn them off, one at a time, and see if that helps.

 

 

 

But I am fast running out of ideas. There is something going on that I may not understand.....

 

Anybody else care to try this one?

Link to post
Share on other sites

The only security stuff I'm running, as far as I know, is sygate personal firewall, but I get the same issue whether it is on or off. I have been experiencing this situation for a week or so. I can access the site fine at work but nothing doing at home.

 

I've logged a question with the NTL people, but to be honest they are usually about a much use as a chocolate teapot, so I'm not holding my breath!

 

Chopdoc, I really appreciate your time and efforts on this. It's getting late over here, so I think I'm going to call it a day and try again tommorrow. I'll post back with an update then.

 

In the meantime, if anyone has any ideas, they will be gratefully listened to.

Link to post
Share on other sites

Anybody else in the UK having trouble reaching that site?

 

Can anybody over there reach it?

No problems here Chop. :)

 

Jammin. Me and several others had a similar prob a while back when trying to access the Pit, changing the HOSTS entry seemed to help a few of them, myself, i could only get here now and again for short periods before "losing" the Pit, this continued for a few months.

 

Try altering your HOSTS file:

 

To give your computer direct access to a site

 

More HOSTS info

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...