moyeraj Posted January 5, 2005 Share Posted January 5, 2005 I just purchased PC Pitstop Optimize but I can't get tihe program to complete, it hangs while it is scanning the Registry for ProgIDs. Any suggestions, help? Thanks Link to post Share on other sites
dave Posted January 6, 2005 Share Posted January 6, 2005 Well, that's a new one. How long do you wait before you decide it is hung up? What speed of system is this and how much memory does it have? Can you post a link to your test results? In the Optimize directory (usually c:\Program Files\PCPitstop\Optimize) you should see a file named optimize_log.txt. Is there any text in that file? Since the program was killed I'm worried that it may not have written anything yet. Link to post Share on other sites
moyeraj Posted January 6, 2005 Author Share Posted January 6, 2005 My PC is an IBM running a Pentium 4, 2 gb processor with 1 g of Ram. I went to the log file you indicated and indeed there was a log of events. What prompted me to stop the "Optimize" program was that the Windows Task Manager indicated that "Optimize" had appropriated 100% of the processor and when I tried to stop it, the TM said that the application was " not responding". I had given the program more than 5 minutes, it is possible that I didn't wait long enough. Link to post Share on other sites
dave Posted January 6, 2005 Share Posted January 6, 2005 Well, I've never seen it take more than a minute or so, five minutes is a long time so I'd say you were plenty patient. How big is the log file? Can you post the last few lines of it? Link to post Share on other sites
moyeraj Posted January 6, 2005 Author Share Posted January 6, 2005 Here are the last few lines of that "Optimize_log.txt" file, I forgot to mention that my memory size was 73gb. TcpMaxDupAcks='2' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters Tcp1323Opts='1' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters SackOpts='1' ~ INet RegKey Cmd 1, 80000001\Software\Microsoft\Windows\CurrentVersion\Internet Settings MaxConnectionsPerServer='10' ~ INet RegKey Cmd 1, 80000001\Software\Microsoft\Windows\CurrentVersion\Internet Settings MaxConnectionsPer1_0Server='20' ====== Done ====== ====== PC Pitstop Optimize 1.0.0.7 ====== Started: Thu Jan 06 08:03:10 2005 Windows 5.1.2600 Service Pack 2; 1023MB RAM ====== Done ====== Link to post Share on other sites
dave Posted January 7, 2005 Share Posted January 7, 2005 I forgot to mention that my memory size was 73gbI don't quite understand that one. Did you meant to say the size of the file? Is it 73MB? If so that tells me that there must be a huge amount of junk files or registry problems. Link to post Share on other sites
moyeraj Posted January 8, 2005 Author Share Posted January 8, 2005 Sorry about that. What I intended to say was that my system memory size is 73gb. I checked the "Optimized file" this morning again and its size is 416kb. This is what the last few lines look like this morning after trying again to "scan for ProgIDs.Files\Content.IE5\O1IV0TQ7' ALL * Searching path 'C:\Documents and Settings\Alfred Moyer\Local Settings\Temporary Internet Files\Content.IE5\ODA38TYJ' ALL * Searching path 'C:\Documents and Settings\Alfred Moyer\Local Settings\Temporary Internet Files\Content.IE5\WX6J4HQN' ALL * Searching path 'C:\Documents and Settings\Alfred Moyer\Local Settings\Temporary Internet Files\Content.IE5\X49D5HR2' ALL ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces MTU='1492' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters TcpWindowSize='255552' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters DefaultTTL='64' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters EnablePMTUBHDiscovery='1' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters EnablePMTUBHDetect='0' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters TcpMaxDupAcks='2' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters Tcp1323Opts='1' ~ INet RegKey Cmd 1, 80000002\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters SackOpts='1' ~ INet RegKey Cmd 1, 80000001\Software\Microsoft\Windows\CurrentVersion\Internet Settings MaxConnectionsPerServer='10' ~ INet RegKey Cmd 1, 80000001\Software\Microsoft\Windows\CurrentVersion\Internet Settings MaxConnectionsPer1_0Server='20' * Invalid ProgID: SubKey Scansrv.Application, Name {} ====== Done ====== Hope this offeres a clue. So far I have been unable to use the Optimize software. Thanks for your support Link to post Share on other sites
dave Posted January 8, 2005 Share Posted January 8, 2005 Sounds like we may need to collect some more information. Can you contact us through the customer service page? We'll set something up offline. http://www.pcpitstop.com/store/service.asp Link to post Share on other sites
moyeraj Posted January 8, 2005 Author Share Posted January 8, 2005 O.K. Thanks anyway Link to post Share on other sites
dave Posted January 27, 2005 Share Posted January 27, 2005 Hi Alfred, I replied to your email on 1/13 after you sent in the log file. It looked like you had an enormous amount of junk files and I asked if you could delete those manually to see if they were the cause of the hangup. I'm going to send you another email and let's see if that one gets through. Link to post Share on other sites
Guest shara Posted January 23, 2007 Share Posted January 23, 2007 we are having problems with people getting our personal information while using hotmail.com i want to know if this product will keep third parties from retrieving our information and if they do can you track them down and retrieve before they get into our banks,credit info,soc. sec. #s,etc. Link to post Share on other sites
IntelGuy Posted January 23, 2007 Share Posted January 23, 2007 No, Optimize is not the appropriate product for that. Optimize is a performance product. You may want to register to the forums and ask for suggestions in the User to User Help form. Link to post Share on other sites
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