Before Posting In This Forum - Read This!

[dave]

Welcome to PCPitStop's "Have I been Hijacked" Help and Support Forum

 

The tools used examine several places in your system where spyware and viruses typically hide and generates a log file that shows you the information from those places.

 

Before using these tools you should always scan for spyware and viruses using one or more of the tools mentioned here:

http://forums.pcpits...howtopic=61975"

The automated tools are much easier to use and interpret than HijackThis and catch the majority of troublemaking software.

 

Please remember that we are all volunteers, and that we come here to help when we can. With that in mind, please be patient when waiting for a response. Do NOT bump your topic!

 

***If you are receiving help for the same issue at another forum, do NOT start a topic for it here, unless you notify the other forum that you are doing so. Please inform us of this, and give us a link to that topic so that we can see what has been done.

 

Help us to help you!

Please start your own topic for help. It is not helpful to post for help to someone else's topic. Once you have started a topic, please make all replies to that same topic.

 

If you are posting because your anti-virus finds an infection, tell us what the name of the file is, where the file is located.

 

We want to know what tools you have used, if any, and what they found and/or removed. Be prepared to post logs from those tools

 

Getting started

 

Please give a description of your problem(s), then download DDS from one of these links:

 

DDS.com

 

DDS.pif

• Disable any script blocking protection
• Double click the dds icon to run the tool.
• When done, DDS will open two (2) logs:
• DDS.txt
• Attach.txt <--- will be minimized in the task tray

• Save both reports to your desktop.

  Include the contents of both logs in your next post.

  The scan will instruct you to post Attach.txt as an attachment.

  No need for that though ..... just post it's contents as you would any other log.

  NOTE....DDS will not work with Windows 8!

• ************

   

  Please download Farbar Recovery Scan Tool

   

  use correct version for your system.....Which system am I using?

   

  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
  ******

  If you have a HJT Log, you may include it. Those using Windows Vista and Windows 7 will need to right click the .exe file and choose to run as Administrator.

  http://sourceforge.net/projects/hjt/

   

  Please be patient as we have a lot of people with malware infections

  and all of our HJT Trusted Advisors work on many

  forums

Thank you Edited September 12, 2014 by Juliet

[Jacee]

Current version of HJT is v2.0.4 Update HJT if you are using an outdated version.

http://free.antivirus.com/hijackthis/

Please create a permanent folder for HJT. Backups can't be saved in a temporary directory or running from an unzipped state.

 

Here's how to make a permanent folder:

 

Click My Computer, then C:\

In the menu bar, File->New->Folder.

That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder. Put your HijackThis.exe there, and double click to run it.

[Jacee]

***Windows Update***

 

Homepage: http://update.microsoft.com/microsoftupdat...t.aspx?ln=en-us

Download SP1a: http://support.microsoft.com/kb/322389

An unprotected, unpatched Windows XP installation will get infected within minutes of connecting to the Internet. Because of this, we ask that you install critical updates before assistance with your HJT log. Your time and our time is valuable, so please help us to help you by doing this first.

 

SP2 NOTE: Windows XP Service Pack 2 (SP2) has terrific security features, and we highly recommend everyone install it, however it should not be installed until your system is free from malware. Installing SP2 with malware present can cause many compatibility problems, or even prevent your computer from restarting. If your system has a malware infection, or if you're unsure, use the SP1a download link above.

[Jacee]

Please! Don't request help if you're running an un-licensed/un-validated copy of Windows.

 

We WILL NOT HELP anyone who is running a 'pirated' copy of Windows.