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Error with scheduler do not own device ID

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I just got a new laptop and added it to my license.  It is a Lenovo.  I can run a scan but it won't let me schedule auto scans.  I can the this:  error with scheduler don't own this device id.


I have never had this happen before.  Please provide guidance.


Thank you!


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Hola @Trudi and :wpcm:

All of our product support is done through our email-based Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. If you require telephone and or remote support, we offer this through our PC Matic Unlimited service. More info on it can be found at https://www.pcmatic.com/unlimited/


Thanks again for your patience and we look forward to getting this fixed for you!




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