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iMac Big Sur 11.6 won’t scan


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Big Sur 11.6 iMac will not complete a scan . Have sent numerous email to help desk to no avail. Full disc access uninstalled reinstalled many times. Runs manual scanning junk files for about 2 hours then switches to scanning malware then it stops and goes to a dead scan screen. Anybody have any ideas what to do? Anyone have same trouble. Thanks bunch.

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