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Scan doesn't work for iMac Big Sur

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My 7 week old iMac M1 chip computer using Big Sur can't be scanned by PCMatic. My old computer Intel iMac worked fine. I paid for the lifetime coverage. 

The PCMatic gurus have tried to send fixes. Not one has worked and they have been mute for the last 5 days. Does anyone else have this problem? I am starting 

to believe that they should have stayed the Windows arena.

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Hola @fuserx and :wpcm:


All of our product support is done through our email-based Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. If you require telephone and or remote support, we offer this through our PC Matic+ service. More info on it can be found at https://www.pcmatic.com/plus/


Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠


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  • 3 weeks later...

Well Mr. Redneck. I have been working through PCmatic support since the middle of August. The last communication I got was basically to shut up and don't speak until spoken to:


PC Matic Support <[email protected]>
Sat, Oct 2 at 1:30 PM
I have sent your issue to our Mac Pro. 

Do not respon until you are contacted. 

Thank you. 

Steve Hogan
Technical Support
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Hola again @fuserx


Please accept my apologies for all the headache this has been, I've escalated this to upper management. You will be contacted today via email with further instructions, please keep your eyes out for it.


If for some reason you do not get the email, please double check your spam folder. If nothing in either, please PM me here, I will make sure you're contacted.


Thanks again for your patience,

Tx 🤠

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