fuserx Posted October 1, 2021 Share Posted October 1, 2021 My 7 week old iMac M1 chip computer using Big Sur can't be scanned by PCMatic. My old computer Intel iMac worked fine. I paid for the lifetime coverage. The PCMatic gurus have tried to send fixes. Not one has worked and they have been mute for the last 5 days. Does anyone else have this problem? I am starting to believe that they should have stayed the Windows arena. Link to comment Share on other sites More sharing options...
Tx Redneck Posted October 3, 2021 Share Posted October 3, 2021 Hola @fuserx and All of our product support is done through our email-based Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. If you require telephone and or remote support, we offer this through our PC Matic+ service. More info on it can be found at https://www.pcmatic.com/plus/ Thanks again for your patience and we look forward to getting this fixed for you! Tx Link to comment Share on other sites More sharing options...
fuserx Posted October 20, 2021 Author Share Posted October 20, 2021 Well Mr. Redneck. I have been working through PCmatic support since the middle of August. The last communication I got was basically to shut up and don't speak until spoken to: PC Matic Support <csticket@pcmatic.com> To:fuserx@yahoo.com Sat, Oct 2 at 1:30 PM I have sent your issue to our Mac Pro. Do not respon until you are contacted. Thank you. Steve Hogan Technical Support Link to comment Share on other sites More sharing options...
Tx Redneck Posted October 21, 2021 Share Posted October 21, 2021 Hola again @fuserx Please accept my apologies for all the headache this has been, I've escalated this to upper management. You will be contacted today via email with further instructions, please keep your eyes out for it. If for some reason you do not get the email, please double check your spam folder. If nothing in either, please PM me here, I will make sure you're contacted. Thanks again for your patience, Tx Link to comment Share on other sites More sharing options...
fuserx Posted October 22, 2021 Author Share Posted October 22, 2021 Thanks. I've finally had some action. It is not resolved but at least I now know that it is being taken seriously -- which has been the problem all along. (The first contact sent me instructions for Windows!) Brandon took the time and explained situation. It helps to know that I am not the only Mac user experiencing this problem Link to comment Share on other sites More sharing options...
Tx Redneck Posted October 22, 2021 Share Posted October 22, 2021 Thanks for the update @fuserx and your patience! Tx Link to comment Share on other sites More sharing options...
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