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Services getting set to manual on an automatic scan

John Clark 1970

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Every time an automatic scan it sets my Dante Virtual Sound Card service to manual instead of automatic (dvs_service.exe).  The program is already whitelisted as a program just not a service and PC Matic doesn't block it, instead it sets it to manual which means I have to go back and manually set it back to  automatic or and start the service manually.  It doesn 't seem to matter if I have the option to optimize services enabled or not. This seems like a bug.   I see a place for whitelisting services but there doesn't seem to be a way to add a service to the whitelist. Has anyone had any luck with manually adding a service to a whitelist? I have already contacted support a few times and gotten nowhere.

Edited by John Clark 1970
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Hola @John Clark 1970 and :wpcm:


Thanks for your support of our products, we look forward to serving your pc security needs!


All of our product support is done through our email-based Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. If you require telephone and or remote support, we offer this through our PC Matic+ service. More info on it can be found at https://www.pcmatic.com/plus/


Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠

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