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Trying to Find Anything to Make PC Matic Actually Work For Me


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Posted (edited)

I am not sure if it is just me, but so far PC Matic has done nothing for me other than blocking everything I try to do with my computer. I can't get anything to be allowable on the "Whitelist", I am constantly having to turn off "Super Shield" and try to get something to work until I either give up or do something by mistake that lets me get through it. I am sure that PC Matic is probably stopping viruses, malware, etc. because it stops everything. I have the Evergreen Plan because this software came highly recommended, but an application that constantly obstructs me at virtually every turn and treats me as the virus😡 and which becomes more problematic with each new thing I try to do has me questioning my decision to purchase it.  I wonder if I am the only one that is having this problem and if someone with more computer knowledge than I have has come up with a solution.

The only thing worse than the obstructive product behavior is the poorly constituted "Technical (NON-)Support🥵. There is no "interactive technical support" (Heck it won't even let me turn off the bold underline in italics now???)🔀 I had to add an emoji just to get out of the  bold underline italic font) but continuing, no phone or "Chat" mechanism to get any real help, all I can do is sent them an email, hope they understand exactly what my problem is as if this is not the case, well it is back to the email exchange of corrections because the answer that they send did not apply to the problem I asked about but I had no way of explaining that problem directly with Tech Support.

Hopefully, someone else will post a solution to this problem, or else I will just have to uninstall PC Matic, or disable it as I try to get access to what I need when I need it, and just risk a possible ransom demand, virus or malware until I finish up what is needed to be done, which means that I will have to devote >1 hour to find a work-around and then another >1 hour fussing with PC Matic just to get it either "Enabled" or to reinstall it.➰ (another emoji just to get out of bold underline:dead-horse:.

Surely someone has a solution to these problems, but that someone is not me🔻⛎

Edited by ExplEngineer
Typos in original post
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Hola @ExplEngineer and :wpcm:

 

All of our product support is done through our Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application.  Our Help Desk is the official source, and fastest way, to receive support for PC Matic products.

 

If you have hashes,  digital certificate serial numbers or copies of the programs you're trying to run, this info would go a long way towards us getting this resolved. As for your local whitelist not working, our Help Desk team can help get that squared away.

 

Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠

 

Edit: A ticket has been created for you, please keep an eye out for an email.

 

 

 

 

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