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When clicking the initial scan win7 machine runs and then hangs on Skipping Benchmarks.  It's been 'skipping' for over an hour.

 

This is the third time attempting to complete the initial scan.

 

Work around/fix available for this?

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Hola @atomicfrog and :wpcm:

 

All of our product support is done through our Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application.  Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. This sounds like we might need more info from you.

 

Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠

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I didn't say that, however, we don't have the means here on the forums to provide product support.  If you'd like to get this resolved in the quickest manner possible, you'll have to create a ticket with our Help Desk, as linked above.

 

Thanks for your support and patience!

Tx 🤠

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