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Getting messages that the pcmatic purchased in Dec expired same day

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I purchased the full Pcmatic lifetime for my father for Christmas. He keeps getting errors that his subscription is expired on the day I paid for it. Supershield will not activate. Tech support emails have been useless. Does anyone have any suggestions or should I file a complaint with the credit card company that they won't honor their product?


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Hola @sirthomas and :wpcm:

Thanks for your support of our products and your patience.


All of our product support is done through our Help desk That can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application.  Our Help Desk is the only official source, and fastest way, to receive support for PC Matic products.


Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠


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