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Error message from PCMatic during scanning


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After the recent PCMatic upgrade, I'm now getting the following error message when scanning (it pops up numerous times during the scan): "File: PCMATICUI.js?32486  Line 6  Error: Unable to get property 'attr' of undefined or null reference"


Why is this happening and what can I do to prevent it from popping up? 

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  • 1 year later...

Hola @BR1963 and :wpcm:


Sorry you're encountering this issue, if you'll open a support ticket with our Help Desk, we can look into this and get it resolved.


All of our product support is done through our email-based Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. If you require telephone and or remote support, we offer this through our PC Matic+ service. More info on it can be found at https://www.pcmatic.com/plus/


Thanks again for your patience and we look forward to getting this fixed for you!

Tx 🤠

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