Hangs on restart

[djmystique305]

Hello  my pc if i restart it hangs where the windows symbol is.   If i do a shutdown it boots right up no problem.  Im running windows 10 pro   im not sure what other info anyone will need but i can provide  if needed.  Thank you in advance

[Tx Redneck]

Hola @djmystique305 and

 

Are you saying that if/when you try to do a restart, it hangs at the Windows logo animation, but if you fully shut down, then power on, it doesn't?

 

Tx

[djmystique305]

yes that is correct  sorry for late reply  i couldnt get windows to load after another restart

ty in advance

[djmystique305]

On 11/22/2020 at 8:41 AM, Tx Redneck said:

Hola @djmystique305 and

 

Are you saying that if/when you try to do a restart, it hangs at the Windows logo animation, but if you fully shut down, then power on, it doesn't?

 

Tx

Hola y gracias pa saludarme       yes what you are asking is correct   

OS Name    Microsoft Windows 10 Pro
Version    10.0.18363 Build 18363
System Manufacturer    Alienware
System Model    Aurora-R3
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Alienware A06, 5/25/2011
SMBIOS Version    2.6
BIOS Mode    Legacy
BaseBoard Manufacturer    Alienware
BaseBoard Product    046MHW
BaseBoard Version    A00
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    11.1 GB
Total Virtual Memory    18.9 GB
Available Virtual Memory    12.7 GB
Page File Space    2.88 GB
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes
 

[Tx Redneck]

Interesting, I'll do some digging and see what I can find, I've not personally experienced this. 

 

Tx

[nigsy]

If the issue is linked to 'Restart' and not a full shutdown it could point to a myriad of things!!. First look up the difference between the 2 power off options as they run completely differently the main one being that 'Shutdown' writes the Kernel settings to memory to allow 'Fast Start' to run where as 'restart' kills all services and also shuts the windows kernel down without saving settings so when it reboots it's fully clean start. 

This might help you narrow down the issue as it could be Kernel related or one of the other services kept awake by shutdown.