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Scan completes - but hard drive NOT scanned or defragged (not SSD)


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Running manual scans with settings to scan and defrag non-SSD hard drive.  Program runs and does all other tasks EXCEPT hard drive scan/defrag.  Have another identical computer on network with exact same settings in PC Matic - hard drive regularly scans/defrags.  Have tried changing settings to various scan methods with no luck.  Any suggestions, please?

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Thanks for the info and my apologies, I've passed this onto our Help Desk, so please keep your eyes open for an email from us. If you do not see it in your inbox, please check your spam folder.

 

Thanks for your patience and hang tight!

Tx 🤠

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Thank you.  This is a most frustrating situation, further complicated by the inability to access the support site!!!  There is no reason why I cannot log in there, because I am using the exact same password I established when the program was installed.

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