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Supershield not starting


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Hi, I just migrated to a new machine from an old machine with a paid subscription to PC Matic.  Both systems are running Windows 10.  PC Matic seems to be mostly installed on the new computer in that I was able to run scans and fix some issues.  I used migration software (PCMover Professional) which seem to do a good job, but when I try to enable Super Shield it does not appear to work.  In the task bar the PCMatic shield is red and when you hover over it the following text is displayed "PC Matic Super Shield -  starting..."   But it doesn't start.  Rebooting does not appear to have an effect.  Any ideas on how to solve

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