Clark W Posted July 26, 2020 Share Posted July 26, 2020 Anyone know why PayPal won't work on the PC Matic shopping cart? Just got a new computer, and I wanted to purchase PC Matic. I've tried throughout the day yesterday and today. When I click on "Proceed To PayPal", I get a message with the PayPal logo saying "Things don't seem to be working at this moment. Try again later." I much prefer to use PayPal instead of using my credit card number every time I want to purchase something. Also, since I'm here, Is there any reason I should also purchase the installation CD? Link to post Share on other sites
Tx Redneck Posted July 26, 2020 Share Posted July 26, 2020 Hola @Clark W and Thanks for your interest in our software and please accept my apologies for the trouble with purchasing via PayPal. I've sent this info onto our Customer Support team, so keep your eyes peeled for an email from us. If you don't see it in your inbox, please check your spam folder. Hang tight! Tx Link to post Share on other sites
stewieT Posted July 26, 2020 Share Posted July 26, 2020 Hi @Clark W The message you received refers to an error on PayPal's side. According to their status history page they had an issue yesterday that should be resolved. I would suggest clearing your browser cache and trying again. The installation CD contains the current install files for our software programs. You will be able to immediately download PC Matic as soon as you place your order and can always access the latest versions via our website. The CD is optional and most likely not needed. Thank you for your interest in PC Matic! Link to post Share on other sites
Clark W Posted July 27, 2020 Author Share Posted July 27, 2020 (edited) Cleared the browser cache. Still doesn't work. Was the problem across all of PayPal, or was it specifically between PayPal and PC Matic? I had contacted PayPal before I posted on this forum. All they would say was that there was no problem with my account. According to their status page, for which you posted a link, it was fixed Saturday night, but here it is Monday morning. Am I the only one seeing this problem? ??? Edited July 27, 2020 by Clark W Link to post Share on other sites
Clark W Posted July 27, 2020 Author Share Posted July 27, 2020 I would really like to have PC Matic, but if you can't fix the PayPal link in you shopping cart, I guess I'll just have to be content with the free BitDefender that came on my new computer. Link to post Share on other sites
Clark W Posted July 28, 2020 Author Share Posted July 28, 2020 (edited) Okay. I see you removed the option to use PayPal. So I'll just be content with another anti-virus program. Thanks, anyway. Maybe those bad customer service reviews were the right ones after all. Edited July 28, 2020 by Clark W Link to post Share on other sites
stewieT Posted July 28, 2020 Share Posted July 28, 2020 Hi @Clark W Sorry for the issue with PayPal. We have reached out to you via email to better help with the issue. If you don't see it in your inbox, please check your spam folder. Thank you for your interest in PC Matic. Link to post Share on other sites
Clark W Posted August 2, 2020 Author Share Posted August 2, 2020 Regarding, the PayPal issue, everything is fine. I was able to purchase both PCMatic and PC Magnum. Sorry for the delay in acknowledging your help, and thanks. Link to post Share on other sites
Tx Redneck Posted August 2, 2020 Share Posted August 2, 2020 Hey @Clark W, glad to hear and thanks for the update! Tx Link to post Share on other sites
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