Please Help! Hijackthis Log. Can someone evaluate the log.

[D3GO]

Hello everybody,

I work at home because of Corona. My computer has a big problem. I can no longer open Device Manager and data management. Error message: Application is blocked by the administrator.

Please help me.

 

Can someone evaluate the log. I don't find a homepage that can do it.

 

In German:

Hallo Zusammen,

ich arbeiten wegen Corona zuhause. Meine Rechner hat aber ein dickes Problem. Ich kann den Geräte-Manager und die Datenverwaltung nicht mehr öffnen. Fehlermeldung: Anwendung ist durch den Administrator Blockiert.

Bitte helft mir.

Kann jemand das Log auswerten . Ich finde keine Homepage die es machen kann.

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 16:41:16, on 13.06.2020
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.19041.0001)

Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hardcopy\hcdll2_ex_Win32.exe
C:\Users\User\AppData\Local\Amazon Music\Amazon Music Helper.exe
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe
C:\Program Files (x86)\TotalAV\TotalAV.exe
C:\Users\User\AppData\Local\Amazon Music\Amazon Music.exe
C:\Users\User\AppData\Local\Amazon Music\Amazon Music.exe
C:\Users\User\AppData\Local\Amazon Music\Amazon Music.exe
C:\Users\User\AppData\Local\Amazon Music\Amazon Music.exe
C:\Program Files (x86)\Jumping Bytes\PureSync\PureSyncTray.exe
C:\Program Files (x86)\Jumping Bytes\PureSync\PureSyncCheck.exe
C:\Program Files (x86)\Hardcopy\hardcopy.exe
C:\ProgramData\MEGAsync\MEGAsync.exe
C:\Program Files (x86)\IObit\Driver Booster\7.5.0\Scheduler.exe
C:\Users\User\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/?pc=COS2&ptag=D092719-N0690A915F698E57&form=CONMHP&conlogo=CT3335818
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O1 - Hosts: # Copyright (c) 1993-2009 Microsoft Corp.
O2 - BHO: Skype for Business Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office16\OCHelper.dll
O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O2 - BHO: Microsoft OneDrive for Business Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office16\GROOVEEX.DLL
O2 - BHO: ClassicIEBHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O4 - HKCU\..\Run: [Amazon Music] c:\users\user\appdata\local\amazon music\amazon music.exe
O4 - HKCU\..\Run: [Amazon Music Helper] "c:\users\user\appdata\local\amazon music\amazon music helper.exe"
O4 - HKCU\..\Run: [PureSync] "c:\program files (x86)\jumping bytes\puresync\puresynctray.exe"
O4 - HKCU\..\Run: [LGHUB] "C:\Program Files\LGHUB\lghub.exe" --background
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'Lokaler Dienst')
O4 - HKUS\S-1-5-19\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'Lokaler Dienst')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'Netzwerkdienst')
O4 - HKUS\S-1-5-20\..\RunOnce: [WAB Migrate] %ProgramFiles%\Windows Mail\wab.exe /Upgrade (User 'Netzwerkdienst')
O4 - HKUS\S-1-5-18\..\Run: [Plex Media Server] "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Plex Media Server] "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe" (User 'Default user')
O4 - Startup: MEGAsync.lnk = C:\ProgramData\MEGAsync\MEGAsync.exe
O4 - Global Startup: Hardcopy.LNK = C:\Program Files (x86)\Hardcopy\hardcopy.exe
O4 - Global Startup: Imaging Edge Desktop.lnk = ?
O4 - Global Startup: SoundGrid Studio.lnk = C:\Program Files (x86)\Waves\SoundGrid Studio\SoundGrid Studio.exe
O9 - Extra button: An OneNote senden - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: An OneNote s&enden - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office16\ONBttnIE.dll
O9 - Extra button: @%CommonProgramFiles%\Microsoft Shared\Office16\oregres.dll,-430 - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office16\OCHelper.dll
O9 - Extra 'Tools' menuitem: @%CommonProgramFiles%\Microsoft Shared\Office16\oregres.dll,-430 - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office16\OCHelper.dll
O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra 'Tools' menuitem: Classic IE Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra button: Verknüpfte &OneNote-Notizen - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: Verknüpfte &OneNote-Notizen - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.webcompanion.com
O18 - Protocol: mso-minsb.16 - {3459B272-CC19-4448-86C9-DDC3B4B2FAD3} - C:\Program Files (x86)\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE16\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Dienst "Bonjour" (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Docker Desktop Service (com.docker.service) - Unknown owner - C:\Program.exe (file missing)
O23 - Service: @%SystemRoot%\system32\CredentialEnrollmentManager.exe,-100 (CredentialEnrollmentManagerUserSvc) - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: CredentialEnrollmentManagerUserSvc_90592 - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google LLC - C:\Program Files (x86)\Google\Chrome\Application\83.0.4103.97\elevation_service.exe
O23 - Service: Google Update-Dienst (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update-Dienst (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: LGHUB Updater Service (LGHUBUpdaterService) - Logitech, Inc. - C:\Program Files\LGHUB\lghub_updater.exe
O23 - Service: Micron SSD Cache Monitor (MicronCacheMonitor) - Micron Technology, Inc. - C:\Program Files\Crucial\Crucial Storage Executive\cache\MicronCacheMonitor.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA LocalSystem Container (NvContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: PACE License Services (PaceLicenseDServices) - PACE Anti-Piracy, Inc. - C:\Program Files (x86)\Common Files\PACE\Services\LicenseServices\LDSvc.exe
O23 - Service: @%systemroot%\system32\PerceptionSimulation\PerceptionSimulationService.exe,-101 (perceptionsimulation) - Unknown owner - C:\WINDOWS\system32\PerceptionSimulation\PerceptionSimulationService.exe (file missing)
O23 - Service: Plex Update Service (PlexUpdateService) - Plex, Inc. - C:\Program Files (x86)\Plex\Plex Media Server\Plex Update Service.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Universal Service (RtkAudioUniversalService) - Unknown owner - C:\WINDOWS\System32\RtkAudUService64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: PC Security Management Service (SecurityService) - TotalAV - C:\Program Files (x86)\TotalAV\SecurityService.exe
O23 - Service: PC Security Management Monitoring Service (SecurityServiceMonitor) - TotalAV - C:\Program Files (x86)\TotalAV\SecurityService.exe
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @firewallapi.dll,-50323 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @oem24.inf,%ss_conn_launcher.SvcDesc%;SAMSUNG Mobile USB Connectivity Launcher (ss_conn_launcher_service) - Unknown owner - C:\WINDOWS\System32\Samsung\EasySetup\ss_conn_launcher.exe (file missing)
O23 - Service: SAMSUNG Mobile Connectivity Service (ss_conn_service) - DEVGURU Co., LTD. - C:\Program Files\Samsung\USB Drivers\27_ssconn\conn\ss_conn_service.exe
O23 - Service: SAMSUNG Mobile Connectivity Service V2 (ss_conn_service2) - DEVGURU Co., LTD. - C:\Program Files\Samsung\USB Drivers\28_ssconn2\conn\ss_conn_service2.exe
O23 - Service: TeamViewer - TeamViewer Germany GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
O23 - Service: TeraCopy Service (TeraCopyService) - Code Sector - C:\Program Files\TeraCopy\TeraCopyService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vmcompute.exe,-100 (vmcompute) - Unknown owner - C:\WINDOWS\system32\vmcompute.exe (file missing)
O23 - Service: @%systemroot%\system32\vmms.exe,-10 (vmms) - Unknown owner - C:\WINDOWS\system32\vmms.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 13462 bytes

 

Edited June 14, 2020 by D3GO

[Juliet]

Hello

I'll try to help and will also move this to the appropriate forum.

 

If you can,  attempt to download and scan with the following tool.  If, it is blocked try to boot into safe mode and try again.

 

Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x32)or Farbar Recovery Scan Tool (x64)andsave the file to your Desktop.
• Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
• Right-Click FRST.exe / FRST64.exe and select Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
  

(Scan times will vary from one system to another. Sometimes the scan may appear to hang and you may even see a message that says, Program not responding. Most likely that will be temporary and the scan will resume on its own. It is not unusual for a complete scan to take up to10 minutes or even longer depending on what the scan is finding.)

 

[Juliet]

Appears I'll have to leave it here in this forum so we'll just continue here.

[Juliet]

Due to lack of feedback this topic is closed.