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Thank you for contacting PC Matic Customer Service.

 

Your description of the issue indicates that the fragmentation is most likely in the restore points. 

 

You can either run Windows Disk Cleanup and delete all but the last restore point, or, if necessary, turn off System Restore, reboot and defrag with PC Matic, then turn System Restore back on (and be sure to manually create a new restore point) and you should see improvement.

 

If the fragmentation is not in the restore points, then it is in some other system file that cannot be defragged because Windows is using it when the defragger runs.

The next step is to see if the fragmentation is in the page file or the hibernation file.

 

To defrag the page file simply delete it then recreate it.  The instructions here will describe how to do that:

 

http://forum.thewindowsclub.com/windows-tips-tutorials-articles/32471-disable-delete-recreate-paging-file-windows-7-a.html

 

If the issue still remains, then do a search on the system for a file named hiberfil.sys.  If that exists it will need to be deleted as well.  Windows will recreate it as needed.  You can follow the instructions from here to do that:

 

https://www.howtogeek.com/howto/15140/what-is-hiberfil.sys-and-how-do-i-delete-it/


 

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