MSP > Some client computers Windows 10 will not complete a scan

[Richard W. Schierer]

I am an MSP, only have about a dozen clients right now, but am growing.

I have a few windows 10 computers that will not run or complete a scan, automatically or manually.

Operating System

Windows 10 x64

Processor

Intel Core i5-3340 3100MHz

Model

Inspiron 660

2 of my problem clients run proprietary databases. One is called LimoWiz and one is from Duke Energy

When I perform a manual scan, remotely, the scan starts, goes thru the motions and then stops and will not go past:

Scanning in Progress

Setting up Disk Scan

And it never gets past that

I turned off Defender and ensured that there were no other antivirus products

 

I appreciate any and all help, especially if you can direct me to how to troubleshoot the product without asking questions of anyone.

I have been a tech for companies using ConnectWise and am used to having 'too' many options and tools available

But it seems that no one PC Matic or ConnectWise for that matter, offers a resource for us to resolve our own problems without going to PC Matic Tech Support.

 

Love the product, but just frustrated that I don't have the tools to do the work myself.

 

Thanks in advance to all who respond in advance.

Rich

[Tx Redneck]

Hola @Richard W. Schierer and

 

Sorry you're having trouble out of PC Matic. I've passed this on to our Customer Support team to see what's going on. I'll post back here when I hear something and or someone will be reaching out to you directly. 

 

Tx