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Stormwolfe

Uninstall from Mac (Catalina)

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Good Day,

 

I have PC Matic running on my Macbook Pro (Catalina, OS 10.15.2). Since installing it, I have had continuous small issues and now some big ones. It is hanging up several of my needed work applications and crashing my laptop.

 

I downloaded the file and tried to open the uninstall document. It failed with the "cannot open" error. I tried right-clicking on it and clicking open that way, it failed with the same message.

 

Please, I need this thing off my computer like now so that I can request a refund.

 

Thank you!

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Hi @Stormwolfe

 

Sorry to hear you're having issues.

 

It sounds like you may have a conflicting security program installed.

 

To uninstall, please click on the green shield icon.  Under Troubleshooting/Help, click on Uninstall.  Enter your PC Matic password, then click Uninstall.

 

Once uninstalled, locate any other security programs and follow the developer's uninstall instructions before reinstalling PC Matic.

 

For the fastest customer support, please submit a ticket at https://www.pcmatic.com/help

 

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