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Alan Schwartz

Blocked App Needed

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Hola @Alan Schwartz and :wpcm:


You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced).


The SuperShield icon should be in your system tray but it may be hidden by default.  


To unhide the SuperShield icon, click on the small triangle to the left of the Windows time (clock) in taskbar near lower right corner of the screen and then select Customize.  Look for the green SuperShield icon and select the default display behavior as "Show icon and notifications" then click Apply.  Once this is completed, SuperShield should always be displayed down the by clock.



For Windows 10, Right click the Taskbar and choose settings, then click on Select which icons appear on the taskbar.  Change PC Matic Super Shield to On.

We recommend that you do not use the Industry Standard level of protection as that may allow your computer to still be infected by malware or viruses. Only SuperShield Protection will give your computer the best protection possible.


Open the program in question again, and when the SuperShield blocking screen appears, add the programs to your local white list by clicking on the red "Always Allow" button, PROVIDED THAT YOU KNOW FOR SURE THAT THESE ARE LEGITIMATE PROGRAMS, or add them to the local black list by clicking on the green "Always Block" button to avoid seeing the warning screen for that specific executable.



Please return Super Shield back to it's default "Super Shield Protection" level once the white listing has been completed.

If you are not sure that it is a legitimate program please let us know the name of the program or the application you are trying to run and we will investigate the issue further. 


For a helpful video on how to complete the instructions listed above, please click the link below:



Should you need further assistance, our Help Desk is available 365 days a year and can be reached at https://www.pcmatic.com/support/


Tx 🤠

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