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Installation Issues

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I submitted at support ticket Saturday the 4th of January.  I've not received an email and your support site is the worst, there is no place to check on existing tickets.  My iMac Catalina, won't install PC Matic because it says it can't check the file for malicious content and won't start the install.  I've watched the videos. I'm quite proficient with PC's but not so much with Mac.  I need some live assistance or a refund.

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Hola @williamburleigh and :wpcm:

 We see this on the new MacOS's and there is an easy work around for this. If you have a right click on your mouse you will want to right click PCMatic.pkg -> then choose 'open'. Then it'll give you the popup but with the option to open it anyway. If you don't have a right click on your mouse, you will want to hold down the "Control" key while clicking.


Please let us know if we can be of further assistance.


Tx 🤠

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