Jump to content

Change Mode

JZIP keeps getting uninstalled


Recommended Posts

Hola @Robmit1 and :wpcm:

 

I've sent this and your info to our Customer Support team, they'll reach out to you via email at the address on file. If you don't see it in your inbox, please check your spam folder.

 

Hang tight!

Tx 🤠

Link to post
Share on other sites
  • 2 weeks later...

I have received no response about JZIP.  I can't run a product that uninstalls my application, deletes the downloads, and won't let me download and run the software I have been running for years with no problems. This is unacceptable and I bought a life time subscription. I am going to have to take the loss and delete the application if this issue cannot be resolved and go back to running a different security application. This product isn't very user friendly. I can't even run any reports on what it's doing either.

Link to post
Share on other sites

Since I have Installed PC Matic my system keeps crashing with Kernel mode Heap Corruption .  I have tried the recommended steps to fix the issue but so far I still have the problem. The possible solution might be to uninstall PC Matic.

Link to post
Share on other sites

Oh my, please accept my apologies for this @Robmit1 we dropped the ball there.

 


You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced).

The SuperShield icon should be in your system tray but it may be hidden by default. 

==========================================================

To unhide the SuperShield icon, click on the small triangle to the left of the Windows time (clock) in taskbar near lower right corner of the screen and then select Customize.  Look for the green SuperShield icon and select the default display behavior as "Show icon and notifications" then click Apply.  Once this is completed, SuperShield should always be displayed down the by clock.

==========================================================

For Windows 10, Right click the Taskbar and choose settings, then click on Select which icons appear on the taskbar.  Change PC Matic Super Shield to On.

We recommend that you do not use the Industry Standard level of protection as that may allow your computer to still be infected by malware or viruses. Only SuperShield Protection will give your computer the best protection possible.

Open the program in question again, and when the SuperShield blocking screen appears, add the programs to your local white list by clicking on the red "Always Allow" button, PROVIDED THAT YOU KNOW FOR SURE THAT THESE ARE LEGITIMATE PROGRAMS, or add them to the local black list by clicking on the green "Always Block" button to avoid seeing the warning screen for that specific executable.

ADVANCED MODE IS ONLY RECOMMENDED FOR THE BRIEF PERIOD OF TIME TO WHITELIST AN ITEM.

Please return Super Shield back to it's default "Super Shield Protection" level once the white listing has been completed.

If you are not sure that it is a legitimate program please let us know the name of the program or the application you are trying to run and we will investigate the issue further.

For a helpful video on how to complete the instructions listed above, please click the link below:

https://vimeo.com/273059006

Please let us know if we can assist further.

 

Tx 🤠

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...