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Randy S

New product key

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Just downloaded PC Matic and paid for evergreen product for 5 devices. When program opened, it pulled up old profile, with old email address and old product key. Won't let me update any of this into, and won't let me run program. PLEASE HELP!!!

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Hola @Randy S and :wpcm:

 

Thanks for the lifetime subscription and the opportunity to serve you!

 

This should be a real quick fix for our Customer Support team, you'll just need to open a ticket with them. That can be done at the link below. 

https://www.pcmatic.com/support/

 

Tx 🤠

 

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23 hours ago, Randy S said:

Just downloaded PC Matic and paid for evergreen product for 5 devices. When program opened, it pulled up old profile, with old email address and old product key. Won't let me update any of this into, and won't let me run program. PLEASE HELP!!!

 

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Getting error message when trying to update to new product key that I PAID for last night!! Please provide some HUMAN assistance with my problem, or give me my money back!!

Error message.PNG

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Hola again @Randy S you should have received an email from one of our Customer Support team members to get you squared away. If you don't have an email in your inbox, check the spam box.

 

Tx 🤠

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Why am I still getting the renewal popup after I've already purchased the "lifetme membership?" What do I need to do to correct this ?

 

PC Pitstop Store - Order #4195295 Processed

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Hola @jamesrn909 and :wpcm:

Thanks for the lifetime subscription and the opportunity to serve you! As to your renewal notices, that should be resolved now. 

 

If you have any questions or concerns, please feel free to contact us at https://www.pcmatic.com/support/

 

Tx 🤠

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