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Scheduled Scan not Running


Howco
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Hola @Howcoand :wpcm:

 

Indeed, the computer(s) need to be on and have an active internet connection for a scheduled scan to run. If those criteria are met and the scan isn't working, please open a trouble ticket at our help desk. 

 

Should you need to submit a ticket, one can be submitted at https://www.pcmatic.com/support/

 

Tx 🤠

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Does the scheduled scan run once the computer is turned on?  I have a laptop scheduled to run at 12:05 am every day but the elderly friend who has the computer may or may not be turning it on every day.  Would it run if the computer is just asleep?

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Hola @Evieand :wpcm:

 

I do believe the pc must be on in order for the scheduled scan to complete. If it misses the scan, it should run next time the pc is on and connected to the internet. 

 

While what I'm saying might very well be correct, your best bet is to contact our Customer Support team. That can be done at https://www.pcmatic.com/support/

 

Tx 🤠

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