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Why isn't PC MATIC cleaning my computers?


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  • 5 weeks later...

Hola yall and :wpcm:

Please forgive me for the late reply, I'm not sure how I overlooked this. 

 

Please make sure that you are logged in to PC Matic on the computers when it is time for the scheduled scan to run.  The program does not need to be open, but you do need to just close PC Matic rather than log out. 

 

If you are logged out from PC Matic the scheduled scan cannot run.  Also, if the computer is "asleep" or in hibernation when the scheduled scan is supposed to start PC Matic most likely will not be able to run.

 

If you have any questions, please feel free to contact our Customer Support team at https://www.pcmatic.com/support/

 

Tx 🤠

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