Jan Costa Posted October 22, 2019 Share Posted October 22, 2019 I have recently had pc matic supershield crash and keep chrome from loading. When I turn pc matic supershield off, chrome loads ok, as soon as i turn supershield back on, chrome stops loading Link to post Share on other sites
Tx Redneck Posted October 23, 2019 Share Posted October 23, 2019 Hola @Jan Costa and Sorry you're experiencing trouble with PCMatic and Super Shield, I've passed this on to our Help Desk, so you should receive an email shortly to get some more info from you and provide a solution. Thanks for your support and patience, Tx Link to post Share on other sites
WordMan Posted October 23, 2019 Share Posted October 23, 2019 I'm having this same issue on two different computers. Link to post Share on other sites
WordMan Posted October 23, 2019 Share Posted October 23, 2019 59 minutes ago, Tx Redneck said: Hola @Jan Costa and Sorry you're experiencing trouble with PCMatic and Super Shield, I've passed this on to our Help Desk, so you should receive an email shortly to get some more info from you and provide a solution. Thanks for your support and patience, Tx I'm having this same issue. Link to post Share on other sites
RandomUser Posted October 23, 2019 Share Posted October 23, 2019 I'm also having the same issue, just submitted a support ticket. But I think I've found a workaround in the meantime if anyone needs it: Open up PCMatic on your computer, click on "Support" and then click any of the links there. If Chrome is your default browser it should open up a new Chrome window that is fully functional. From there it seems you can go to different sites, open up new tabs, even open new windows. As long as you keep the original window open it works. I haven't had long to test this but it's been working so far. Disclaimer: Looking at the new tabs/windows it looks like PCMatic and Super Shield are still running but given that the only other way to get Chrome to work seems to be disabling Super Shield I have no idea what kind of security features may be getting turned off or bypassed for this workaround to work. I'm just a regular computer user, I know malware=bad and antivirus=good and that's about it so use this workaround with caution and be aware you may not be fully protected while doing so. Link to post Share on other sites
Rbeattie Posted October 23, 2019 Share Posted October 23, 2019 (edited) I am having the same problem with Chrome. I have to turn off Super Shield to allow Chrome to function. Just started experiencing this today. I tried the "work-a-round" above and it did not work for me. Just another FYI - Same problem exists with "Dell Support Assistant" on my Laptop Edited October 23, 2019 by Tx Redneck Pic removed to protect customer sensitive info Link to post Share on other sites
Manuela Hubbuch Posted October 23, 2019 Share Posted October 23, 2019 I have the same problem it just won't open unless Shield is off. Link to post Share on other sites
KAB Posted October 23, 2019 Share Posted October 23, 2019 Same issue here. Very annoying. A productivity killer... Please help. Link to post Share on other sites
Tx Redneck Posted October 23, 2019 Share Posted October 23, 2019 Hey yall, Sorry about the issues yall are having, but if each of you can open a ticket with our Help Desk, we need to get a little more info from you to get a resolution in place. A ticket can be opened at https://www.pcmatic.com/support/ Tx Link to post Share on other sites
lonewolfe96 Posted October 23, 2019 Share Posted October 23, 2019 I am also having same problem,so what's the answer? Link to post Share on other sites
Tx Redneck Posted October 23, 2019 Share Posted October 23, 2019 Hey @lonewolfe96 and Please open a ticket with our Help Desk so we can get some info from you and get this resolved. A ticket can be opened at https://www.pcmatic.com/support/ Tx Link to post Share on other sites
John J Posted October 23, 2019 Share Posted October 23, 2019 mine is doing the same thing.. please help.. Link to post Share on other sites
John J Posted October 23, 2019 Share Posted October 23, 2019 When I pause super shield, chrome works. When super shield is active, chrome does not work. Please help. Link to post Share on other sites
RandomUser Posted October 23, 2019 Share Posted October 23, 2019 Yeah, no, my workaround is no longer working for me either. Too bad, it was nice while it lasted. Any update on this? I submitted a ticket when I posted earlier today but haven't heard anything from PCMatic support aside from the first automated message. Link to post Share on other sites
DESKTOP-CPMEG31 Posted October 24, 2019 Share Posted October 24, 2019 I see I'm in good company here! Please, I hope this will be a global fix ASAP. If anyone above gets communication or resolve with support, will you please post here?? Thank you. Link to post Share on other sites
Rbeattie Posted October 24, 2019 Share Posted October 24, 2019 (edited) Solution seemed to work. Is it Permanent? Edited October 24, 2019 by Tx Redneck automatic fix has been deployed. Link to post Share on other sites
Tom Eddy Posted October 24, 2019 Share Posted October 24, 2019 (edited) I can not open my gmail account the computer keeps showing aw Snap whatever that is. I don't have any idea what happened but my computer is functioning fine right now. I believe the problem was with Google and Google chrome. BUT if I might say PC Matic is almost impossible to contact if I don't have computer access: i.e. connected to the computer/internet connection. Is there any other way to contact you? A bigger concern is there may be a time when I purchase a newer computer. . .just asking. Thank you, Tom Eddy Edited October 26, 2019 by Tom Eddy Just asking Link to post Share on other sites
Tx Redneck Posted October 24, 2019 Share Posted October 24, 2019 8 hours ago, Rbeattie said: Solution seemed to work. Is it Permanent? This is a semi-permanent solution. We'll have a permanent solution in place shortly. Link to post Share on other sites
DESKTOP-CPMEG31 Posted October 24, 2019 Share Posted October 24, 2019 Any update on the permanent solution? Anybody here get back on track yet? Link to post Share on other sites
Tx Redneck Posted October 24, 2019 Share Posted October 24, 2019 Hey @DESKTOP-CPMEG31 and We've deployed a solution that will be applied to all affected customers without need for your interaction! Thanks for everyone's patience on this issue! Tx Link to post Share on other sites
Tx Redneck Posted October 24, 2019 Share Posted October 24, 2019 If any of you experience new issues, be it related or otherwise, please don't hesitate to reach out to our Customer Support team at https://www.pcmatic.com/support/ Tx Link to post Share on other sites
Mary Ann Posted October 24, 2019 Share Posted October 24, 2019 I am having the same issue with loading Chrome it started yesterday can not load Chrome at all Link to post Share on other sites
Mary Ann Posted October 24, 2019 Share Posted October 24, 2019 Thank you I am back up and running Link to post Share on other sites
RandomUser Posted October 24, 2019 Share Posted October 24, 2019 I used the temporary fix earlier today before the permanent fix was implemented and I’m noticing that now in settings chrome says that it is “managed by your organization”. This is a personal laptop, there is no organization to be managing chrome. Is this a result of that temporary fix? And if so, with the permanent fix in place now how can I get rid of it? Link to post Share on other sites
Tx Redneck Posted October 24, 2019 Share Posted October 24, 2019 Hey @RandomUser I'm not sure, I've passed this on to the developers to look into! Hang tight! Tx Link to post Share on other sites
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