Website Shortcut Icons Keep Disappearing From Tablet Homescreen When I Turn It Off

[jcr]

Hi. I have a new Chewi 10 inch tablet that uses Android that works fine except that when I go to a favorite website and make a homescreen shortcut to it, it disappears when I turn the tablet off. It stays there until I turn it off, but shortcuts to sites like YouTube and others are still there when I turn it on.  And shortcuts to texts I have stored on my tablet will disappear too but will reappear when I make another shortcut for the website shortcut that disappeared. 

 

What's causing this, I wonder? I have shortcuts on other tablets for the same site that disappears on this tablet, that stay there when I turn them off. Those are Samsungs. 

 

I guess if I factory reset my Chewi, it will fix it, but is there another way, so I don't have to reload all the things I've saved?

 

Thanks for any help.

Edited August 27, 2019 by jcr

[Tx Redneck]

Sounds like SysUI or the launcher aren't refreshing properly since you say they reappear after adding another. By turn off, do you mean power down or turn the screen off?

[jcr]

Power down. 

[Tx Redneck]

That's curious for sure, I haven't a clue as I've never heard of this. Sorry sir. 

[jcr]

That's alright. Thanks anyway.

[Signman]

JCR, you might give the folks at XDA Developers web site a shout.  They may be able to help with your problem.. They specialize in these Android devices.

https://www.xda-developers.com/

[Tx Redneck]

That's a good call Signman, didn't even dawn me to say as much. 

[jcr]

Sorry I'm so late replying. Thanks for the advice Signman and Tx Redneck.

Edited September 7, 2019 by jcr

[Signman]

No problem jcr.  Hope you get it sorted out.