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Just reinstalled PCmatic on my home PC, Windows 10, 64bit. When I run the scan it get stuck on the "security" tab; it has been there for approx 45mins. Is this normal? I have deleted all other anti-virus, etc. Please help!

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Thank you for contacting PC Matic Customer Service.

Please open PC Matic and click on Options>Scan Options and check that the Type of Malware Scan is set to Quick and not Full. Be sure to click on the green Save button before closing the Options screen.

Full will scan every file on the computer and can literally take hours.  Quick will find 99% of all malware that could be hiding on the computer but should run in much less time.

Please let us know if that does not resolve the issue.

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