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Canon printhead problem??

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Not sure if I'm at the right forum but here goes...my Pixma 4200 printer is not printing the PGBK black ink, at all!  The nozzle check shows all colors and the other black ink but not the PGBK ink, which I need for the texts. I tried a new printhead and the same result.  What gives??  there is ink on bottom of cartridge and shows ink in its reservoir.  Any suggestions would be great.. Thanks!

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