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David in Winter Garden

Paid $, can’t download, no disc ship

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Hello and :wp:


I'm sorry you're having difficulty getting the software downloaded. One of our Customer Service members should be in touch with you soon. 


Tx :)

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Hola @Molly M. and :wpcm:

To reinstall PC Matic or install the program on an additional computer, download and install the program by clicking the link below: 



Once the program is installed, launch the application, and login to run the scan.  For PC Matic, you only need to login with the same registered email address , and password as was previously used for the original installation.  Do not click on the 'Register' or 'Edit' option or otherwise try to use the license key again.  To reset your password click the link below: 



If you do not receive the link to reset the password in just a few minutes, be sure to check your junk mail folders both on the local email client and also at the online email program.


To install SuperShield directly click the link below:



Click the link below for a video guide for adding computers. 



Please let us know if we can be of further assistance.

Tx 🤠

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