bluetooth mouse never reconnects

[Paperboy]

Dell XPS 9570 with killer brand bluetooth chip using a Razer Atheris bluetooth mouse. My laptop has all the latest drivers avialable.  So after I pair my mouse it works fine until I turn off my laptop or put it into sleep mode. When I resume, the mouse won't connect. Turning off the mouse and on again does not work. Turning BT off and off again does not work.

 

The only way I found to get my mouse to work again is to remove it from BT devices, then pair it again. All the BT options are set to allow discovery, I even selected "allow BT devices to see name of PC" but nothing works. This mouse and laptop both are brand new. What should I do?

[Tx Redneck]

Are you using the receiver that came w/the mouse?

[Paperboy]

23 hours ago, Tx Redneck said:

Are you using the receiver that came w/the mouse?

 

No I'm using Bluetooth.

[Tx Redneck]

3 hours ago, Paperboy said:

 

No I'm using Bluetooth.

Try using the receiver that came with the mouse and see if the issue goes away.