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Formatted Hard Drive now pcmatic thinks its a different computer


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My son downloaded a file that infected my computer.  I did a complete reset of the computer through windows 10.  Now when I downloaded pcmatic it is thinking its a new computer and wants a new license.  I have a 5 device license and all are used one of the 5 are assigned already to this computer before the reset.  Can anyone tell me how to fix this?  If pcmatic would let me scan it I believe it could tell its the same computer but it wont let me scan it unless I buy a 6th license.  

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Hey Jeff1900 and :wp:

The duplicate computers on your account have been removed, close and restart PC Matic so the pc you just reinstalled your operating system on can register as the 5th machine on your license. 

 

If this doesn't work, please open a trouble ticket at https://www.pcmatic.com/support/ and we'll get you squared away. 

 

Happy New Year! 

 

Tx 

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