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Bayman

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There is a malware virus on my Windows 7 Pc....I have run PC Matic a number of times but it is still there....Would appreciate getting help to remove this virus...

 

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Dude............ what did you allow to run?

 

You're gonna have to get into the help desk and be sure to supply a log file.

 

Remove all of those keygens and other malware that you have on your white list as well.

 

White listing malware allows more malware to run, but then you've been around long enough to know the dangers.

 

This pollution is most commonly dropped by attempts at crackz or keygens.

 

Helpdesk:

 

Please open a ticket at our help desk so that we can get some more information and see what is going on.
 
You can open a ticket from here:
 
PC Matic Help Desk

 

Logfile

 

1) Open PC Matic and click the 'Options' gear icon, then select 'Technical Support' and click the 'Create a log' button to put a zipped file on your desktop. 

2) After a minute or so you should see a message that the log file was successfully uploaded and the log file should disappear from the desktop.

 

Give the techs as much honest information as possible.

 

This is a particularly nasty infection.

 

:) Y

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