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Super Shield Stops

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I have 9 PC's covered by SS and only my ASUS Windows 10 laptop goes red shield every couple of days.  I finally had to make the icon visible in the tray so I would know when it happened otherwise I would go days without protection.  When I open the protection level it says "Off Until Re-Boot" but a re-boot doesn't solve the problem.  I have tried uninstalling and reinstalling both PC Matic and Super Shield without success.  I even get a Microsoft notification that Super Shield needs attention when it happens but I usually miss it.


Today, I logged into PC Matic and all of a sudden, while I was looking for help, the SS icon went yellow and then green.


Is there a user settings that I need to change to give PC Matic and/or SS permission to update itself?


Thanks for any help.


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