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SuperShield Install Fail


Bushy Tail

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Need some advice. Installed PC Matic and SuperShield on a desktop running Win10 and all went well. Couldn't be happier. Installed same on a Lenovo laptop running Win7-64 and things went wrong early. The first issue is that the installer did not remove Norton Antivirus the way it had done on my desktop. I manually uninstalled NAV. I was able to run a PC Matic scan, but there was no SuperShield icon in the system tray despite the fact that PC Matic said SuperShield was installed.  I uninstalled PC Matic and SuperShield, rebooted, and re-installed PC Matic and SuperShield.  The green shield then appeared in the system tray and I thought I was out of the woods, but after a few minutes the shield turned red and the Action Center informed me I had no antivirus protection. It told me to turn on SuperShield, so I tried. And I tried, and I tried. Could not turn it on. Rebooted and it stayed turned off.

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Sounds like Nav may have created some corruption here.

 

1)  Uninstall Super Shield

 

2)  Please use the following removal tool to insure that all of NAV is gone:

Norton Removal Tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

3)  Reinstall Super Shield from the following direct link:   Super Shield: http://supershield-files.pcpitstop.com/pcmaticss3.0.0.5-setup.exe

 

4)  Once the Super Shield icon turns green in the task bar, give the computer a final rebooting.

 

:) Y

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