Miss Helen Posted October 17, 2017 Share Posted October 17, 2017 Been having major problems with my hp envy x360 with keeping internet connection. MS had senior technician reinstall windows, brand new copy they downloaded. Still missing drivers for the network adapter. They tell me to call the manufacturer and I tried HP they send you to website no drivers for windows 10. Do I need to know who manufactured the network adapter? How would I find out? Aprreciate any help. Thank you. Link to post Share on other sites
nigsy Posted October 18, 2017 Share Posted October 18, 2017 Can you post the exact model? I can find loads of W10 drivers for Envy x360 : https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-aq100-x360-convertible-pc/12499188/model/13475171 It might not be for your specific model but it should work. Like I say if you post the model number it would be easier to find the drivers. Link to post Share on other sites
Miss Helen Posted October 18, 2017 Author Share Posted October 18, 2017 hp 15 x360 convertible pc 15-u110dx Link to post Share on other sites
nigsy Posted October 18, 2017 Share Posted October 18, 2017 Here you go.... https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-u100-x360-convertible-pc/7252842/model/7694071 Open the 'Driver-Network' section and download and install the WiFi and Realtek LAN Drivers. Link to post Share on other sites
Miss Helen Posted October 18, 2017 Author Share Posted October 18, 2017 Thank you so much. Link to post Share on other sites
Miss Helen Posted October 21, 2017 Author Share Posted October 21, 2017 The HP website says there are no drivers available. Am I missing something? I'm real frustrated with this situation Link to post Share on other sites
caintry_boy Posted October 21, 2017 Share Posted October 21, 2017 Realtek LAN > http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72320.exe Broadcom WIFI > http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71994.exe I think those are what you're looking for Miss Helen... Link to post Share on other sites
Miss Helen Posted October 21, 2017 Author Share Posted October 21, 2017 I got them downloaded from another computer to flash drive and installed on problem computer but still not showing up in device manager. What can I do to get them to work? I do appreciare you help. Link to post Share on other sites
Miss Helen Posted October 21, 2017 Author Share Posted October 21, 2017 Never mind it's working. Thank you Link to post Share on other sites
Miss Helen Posted October 27, 2017 Author Share Posted October 27, 2017 OK, I've tried everything you guys have so graciously suggested, used links etd. Called Intel to try to see if they could help since network adapter is an Intel product. They downloaded all the drivers. First it didn't seem to show up in Device manager and then yesterday it di until it stopped working. Do you think that it's a hardware problem? Link to post Share on other sites
nigsy Posted October 27, 2017 Share Posted October 27, 2017 1 hour ago, Miss Helen said: Do you think that it's a hardware problem? It could be. I know this is going back to the start...but have you tried uninstalling the network driver; then rebooting the laptop to see if windows will find it's default driver? Link to post Share on other sites
Miss Helen Posted November 6, 2017 Author Share Posted November 6, 2017 Intel tried all sorts of things MS reinstalled windows 10 clean install It works and then it quits. Error message is saying that device isn't enabled and that windows does that when device isn't working properly. Someone I know that worked for years with electronic boards said it's rpobably a loose connection. I think down the road I'm just going to buy a usb one. I'm getting bad vibes from this computer. Like HP stopped making it. I love it except fo this. Link to post Share on other sites
Miss Helen Posted January 9, 2018 Author Share Posted January 9, 2018 I was using an ethernet cable and it was annoying so out of shear frustration I found on another site to delete the network adapter, which under other conditions, I wold have been terrified to do. However, I was already unable to use it. I was planning on buying a usb network adapter, so I did what they suggested. I deleted the network adapter and rebooted and the system found it missing and reinstalled the adapter and the driver and it has worked flawlessly since. Neither Intell or MS thought of this fix. Sorry for the delay in getting back but thought it best to make sure it was really working Link to post Share on other sites
caintry_boy Posted January 9, 2018 Share Posted January 9, 2018 Thanks for letting us know Miss Helen! 😎 Link to post Share on other sites
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