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Sugarcrisp

PC Matic doesn't work since upgrade

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I have a remote computer that I've been using PC Matic for a couple of years without issue. In August, it stopped working. I've try uninstalling and reinstalling with no success. I've worked with 2 different tech support members to try and fix the issue, but they have both stopped responding without notice. It's still not working and I need help. 

 

I've verified that Active X is working in Internet Explorer. The computer is running Windows 10 Pro. I've tried in safe mode and get the same issue. Tech support had me enable the Windows Administrator Account to see if it would help, but still the same issue. I've attached screenshots of what I'm seeing. Any help is greatly appreciated. 

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