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Do you have Firefox or Google Chrome?


Clear cached data in Internet Explorer


a Open Internet Explorer in the classic view.


b Click on tools, internet options and general tab.


c Under Browsing History area, click Delete.


d Delete the cookies, history and temporary internet files.


e Click apply and ok.


reboot your computer.




you may be having a problem with some extension or plugin that is hindering your normal behavior.

Have you tried disabling all add-ons (just to check), to see if it goes back to normal?



Disable add-ons.


a Open Internet Explorer in the classic view.


b Click on tools, internet options and programs tab.


c Click on Manage add-ons and disable them. Click ok.


You can also refer this link https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons#ie=ie-10

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I'm going to assume you tried with other browsers?


I went to an eBay help forum, appears to be hundreds of people with the same problem.



We can run a malware scan to see if theres something causing this


Please download the Malwarebytes Anti-Malware setup file to your Desktop.


OR from this location Here

  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"


  • On the Dashboard click on Update Now
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detections as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
  • When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Please paste the log back into this thread for review
  • Exit Malwarebytes
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-Log Details-
Scan Date: 1/1/17
Scan Time: 6:17 PM
Administrator: Yes

-Software Information-
Components Version: 1.0.43
Update Package Version: 1.0.904
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Bill_C-PC\Bill_C

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 322814
Time Elapsed: 2 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


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