Bayman Posted May 7, 2016 Author Share Posted May 7, 2016 You said: "Click on Start and type cmd (without the quotations)." On all of the above where you had quotes around a command, I never used the quotes....could that be why nothing worked? Link to comment Share on other sites More sharing options...
Bayman Posted May 7, 2016 Author Share Posted May 7, 2016 Per your instructions: netsh int ip stopnetsh int ip start My computer came back with: The following command was not found: int ip stop, same for start Link to comment Share on other sites More sharing options...
Bayman Posted May 7, 2016 Author Share Posted May 7, 2016 z downloaded the reimage pc repair too setup, when I ran it on my computer, I got the following error message: -Error while downloading, please check your internet connection... apparently all files aren't in the file I downloaded. is there any way to get the complete file for me to load onto my computer.... Link to comment Share on other sites More sharing options...
Bayman Posted May 7, 2016 Author Share Posted May 7, 2016 I have now downloaded: Windows Repair All-In-One, 20+mb..... I now have it installed on my computer and running it.... Link to comment Share on other sites More sharing options...
Juliet Posted May 7, 2016 Share Posted May 7, 2016 This tool can take a while to run, please keep me posted. Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 Log: Tweaking.com - Windows Repair v3.8.7 ──────────────────────────────────────────────────────────────────────────────── System Variables ──────────────────────────────────────────────────────────────────────────────── OS: Windows 7 Professional OS Architecture: 64-bit OS Version: 6.1.7601 OS Service Pack: Service Pack 1 Computer Name: SAMSMITH-PC Windows Drive: C:\ Windows Path: C:\Windows Program Files: C:\Program Files Program Files (x86): C:\Program Files (x86) Current Profile: C:\Users\SamSmith Current Profile SID: S-1-5-21-159066257-559054521-1285519716-1000 Current Profile Classes: S-1-5-21-159066257-559054521-1285519716-1000_Classes Profiles Location: C:\Users Profiles Location 2: C:\Windows\ServiceProfiles Local Settings AppData: C:\Users\SamSmith\AppData\Local ──────────────────────────────────────────────────────────────────────────────── System Information ──────────────────────────────────────────────────────────────────────────────── System Up Time: 0 Days 00:13:26 Process Count: 71 Commit Total: 2.19 GB Commit Limit: 31.40 GB Commit Peak: 2.85 GB Handle Count: 23461 Kernel Total: 451.51 MB Kernel Paged: 349.48 MB Kernel Non Paged: 102.03 MB System Cache: 2.27 GB Thread Count: 927 ──────────────────────────────────────────────────────────────────────────────── Memory Before Cleaning with CleanMem ──────────────────────────────────────────────────────────────────────────────── Memory Total: 15.70 GB Memory Used: 2.19 GB(13.9382%) Memory Avail.: 13.51 GB ──────────────────────────────────────────────────────────────────────────────── Cleaning Memory Before Starting Repairs... Memory After Cleaning with CleanMem ──────────────────────────────────────────────────────────────────────────────── Memory Total: 15.70 GB Memory Used: 1.93 GB(12.2948%) Memory Avail.: 13.77 GB ──────────────────────────────────────────────────────────────────────────────── Starting Repairs... Started at (5/7/2016 2:28:18 PM) Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair... Total Missing 'InstallDate' Fixed: 226 01 - Reset Registry Permissions Restore Windows 7/8/10 Default Registry Permissions Start (5/7/2016 2:28:20 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\hku.7z Done, 0.16 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\hklm.7z Done, 1.25 seconds. Running Repair Under System Account Done (5/7/2016 2:33:11 PM) Reset File Permissions: C: C: & Sub Folders Start (5/7/2016 2:33:11 PM) Running Repair Under Current User Account Done (5/7/2016 3:28:09 PM) Reset File Permissions Restore Windows 7/8/10 Default File Permissions Start (5/7/2016 3:28:09 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\default.7z Done, 0.14 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\profile.7z Done, 0.14 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\program_files.7z Done, 0.67 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\program_files_x86.7z Done, 0.14 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\programdata.7z Done, 0.14 seconds. Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\windows.7z Done, 1.02 seconds. Running Repair Under Current User Account Done (5/7/2016 3:52:33 PM) Reset File Permissions: Cleanup Repairing Restricted Folders Permissions To Avoid Infinite Loops Start (5/7/2016 3:52:33 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 3:52:42 PM) 03 - Reset Service Permissions Start (5/7/2016 3:52:42 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 3:55:39 PM) 04 - Register System Files Start (5/7/2016 3:55:39 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 3:57:52 PM) 05 - Repair WMI Start (5/7/2016 3:57:52 PM) Starting Security Center So We Can Export The Security Info. Exporting Antivirus Info... PC Matic Super Shield Exported. Exporting AntiSpyware Info... PC Matic Super Shield Exported. Windows Defender Exported. Exporting 3rd Party Firewall Info... No Firewall Products Reported. Running Repair Under Current User Account Done (5/7/2016 4:03:24 PM) 06 - Repair Windows Firewall Start (5/7/2016 4:03:24 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.16 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:04:09 PM) 07 - Repair Internet Explorer Start (5/7/2016 4:04:09 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:05:03 PM) 08 - Repair MDAC/MS Jet Start (5/7/2016 4:05:03 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:05:28 PM) 09 - Repair Hosts File Start (5/7/2016 4:05:28 PM) Running Repair Under System Account Done (5/7/2016 4:05:29 PM) 10 - Remove Policies Set By Infections Start (5/7/2016 4:05:29 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:05:32 PM) 11 - Repair Start Menu Icons Removed By Infections Start (5/7/2016 4:05:32 PM) Running Repair Under System Account Done (5/7/2016 4:05:33 PM) 12 - Repair Icons Start (5/7/2016 4:05:33 PM) Running Repair Under Current User Account Done (5/7/2016 4:05:34 PM) 13 - Repair Network Start (5/7/2016 4:05:35 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.14 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:06:03 PM) 14 - Remove Temp Files Start (5/7/2016 4:06:03 PM) Running Repair Under System Account Done (5/7/2016 4:06:04 PM) 15 - Repair Proxy Settings Start (5/7/2016 4:06:04 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:06:07 PM) 17 - Repair Windows Updates Start (5/7/2016 4:06:07 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.14 seconds. Running Repair Under Current User Account Running Repair Under System Account Setting Windows Updates Files That Are In Use To Be Removed At Next Boot. Done (5/7/2016 4:06:49 PM) 18 - Repair CD/DVD Missing/Not Working Start (5/7/2016 4:06:49 PM) iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key Done (5/7/2016 4:06:49 PM) 19 - Repair Volume Shadow Copy Service Start (5/7/2016 4:06:49 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.14 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:15 PM) 20 - Repair Windows Sidebar/Gadgets Start (5/7/2016 4:07:15 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:20 PM) 21 - Repair MSI (Windows Installer) Start (5/7/2016 4:07:20 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.14 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:35 PM) 22 - Repair Windows Snipping Tool Start (5/7/2016 4:07:35 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:37 PM) 23.01 - Repair bat Association Start (5/7/2016 4:07:37 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:39 PM) 23.02 - Repair cmd Association Start (5/7/2016 4:07:39 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:41 PM) 23.03 - Repair com Association Start (5/7/2016 4:07:41 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:44 PM) 23.04 - Repair Directory Association Start (5/7/2016 4:07:44 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:46 PM) 23.05 - Repair Drive Association Start (5/7/2016 4:07:46 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:48 PM) 23.06 - Repair exe Association Start (5/7/2016 4:07:48 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:50 PM) 23.07 - Repair Folder Association Start (5/7/2016 4:07:50 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:52 PM) 23.08 - Repair inf Association Start (5/7/2016 4:07:53 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:55 PM) 23.09 - Repair lnk (Shortcuts) Association Start (5/7/2016 4:07:55 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:57 PM) 23.10 - Repair msc Association Start (5/7/2016 4:07:57 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:07:59 PM) 23.11 - Repair reg Association Start (5/7/2016 4:07:59 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:01 PM) 23.12 - Repair scr Association Start (5/7/2016 4:08:01 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:04 PM) 24 - Repair Windows Safe Mode Start (5/7/2016 4:08:04 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:06 PM) 25 - Repair Print Spooler Start (5/7/2016 4:08:06 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.14 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:22 PM) 26 - Restore Important Windows Services Start (5/7/2016 4:08:22 PM) Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z Done, 0.19 seconds. Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:36 PM) 27 - Set Windows Services To Default Startup Start (5/7/2016 4:08:36 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:54 PM) Skipping Repair. Repair is for Windows v6.2 (Windows 8 & Newer) or higher. Current version: 6.1.7601 Skipping Repair. Repair is for Windows v6.2 (Windows 8 & Newer) or higher. Current version: 6.1.7601 Skipping Repair. Repair is for Windows v6.2 (Windows 8 & Newer) or higher. Current version: 6.1.7601 31 - Repair Windows 'New' Submenu Start (5/7/2016 4:08:55 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:57 PM) 32 - Restore UAC (User Account Control) Settings Start (5/7/2016 4:08:57 PM) Running Repair Under Current User Account Running Repair Under System Account Done (5/7/2016 4:08:59 PM) 33 - Repair Performance Counters Start (5/7/2016 4:08:59 PM) Running Repair Under Current User Account Done (5/7/2016 4:09:50 PM) Cleaning up empty logs... All Selected Repairs Done. Done at (5/7/2016 4:09:50 PM) Total Repair Time: 01:41:34 ...YOU MUST RESTART YOU Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 (edited) Since you haven't posted you can connect to the internet, can you try to temporarily disable PC Matic Super Shield, then try to connect a browser?I'm going to list several things to try*****Power off your ISP modem/router and your wireless router(if any) for a couple of minutes.Turn the computer off.Then power on the ISP modem/router. Wait for all lights to stop blinking, then turn the computer back on. Check to see if you have a connection now. **********Type the commands one at a time into an elevated command prompt, hit enter after each one then reboot the machine.Typenetsh winsock reset allnetsh int ip reset resetlog.txtWhat happens?*************Go to Control Panel/Internet Options/Connections/LAN Settings.Make sure all of the boxes are unchecked. Now go to Control Panel/Network Connections Right click the Local Area Connection and make sure it is Enabled. Now choose Properties Scroll down to Internet Protocol IPv4 and IPv6/Properties. make sure Obtain an IP Address and DNS server address Automatically are both checked.Now go back to the command prompt and type ipconfig /release and hit enter.The ip address should now read 0.0.0.0 now type ipconfig /flushdns and hit enter. now type ipconfig /renew hit enterYou may get the message that Local Area Connection is disabled. Now search for wireless networks and choose your router, and connect.*****************Have you tried Safe Mode with Networking? Edited May 8, 2016 by Juliet Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 Still unable to connect to the internet.... Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 I just added info to the previous post, please try those suggestions. Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 After I ran the Fix in FRST64 I was unable to connect to the internet, how about if I undo manually what the Fix did..... Are we to the point where it is better to install Windows 7 again, and start over......if so is there an easy way to get the list of programs installed on my computer without having to write them all down.... Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 When I ran the malware, it came up with 79 threats, I had them quarantined and for some reason I lost the internet connection,.....I then took them out of quarantine and it restored my internet connection.... I am attaching the threats, as I had to use snagit to capture them....First 21 threats.pdf22 to 43 threats.pdf44 to 63 threats.pdf64 to 79 threats.pdf79 Threats Detected.txt Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 (edited) Did you go back and try the suggestions I listed in post #32?Removing quarantined files from the FRST folder might not work and possibly make things worse and I'd like to do that as a last resort.~~~~~~~~~~~~~~~~~~~~~~~~`Run RogueKiller again and click ScanWhen the scan completes > click on the Registry tabPut a check next to all of these[PUP] (X64) HKEY_LOCAL_MACHINE\Software\DNSUnlocker -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\EasyDriverPro -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\ParetoLogic -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\SmartDNS -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\TUTORIALS -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\Uniblue -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\WebBar -> Found[PUP] (X64) HKEY_LOCAL_MACHINE\Software\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9} -> Found[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-159066257-559054521-1285519716-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0 -> Found[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-159066257-559054521-1285519716-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0 -> Found[PUP][Folder] C:\Program Files (x86)\1ED023C0-1452561467-11DD-BB03-C86000BE45E4 -> Found[PUP][CHROME:Addon] Default : MetaProducts Offline Explorer integration [pkijdmeepjhpenmighhaodgfoogncnlk] -> Found[PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-159066257-559054521-1285519716-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | AutoConfigUrl : http://unstops.net/wpad.dat?6adc6c51ec556157456f69b95746bd5d9059748-> Found Now click Delete on the right hand column under Options and post the log it produces. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` check Internet Options:Please go to the Windows Control Panel and in the upper right change the View from Category to Small icons, then click on Internet Options>Connections>LAN Settings and verify that there is not a check mark in the box to use a proxy server. If there is a checkmark, remove it and click on Apply, OK, etc.Also, while in the Control Panel click on Network and Sharing Center>Change adapter settings (upper left) then right-click on the Local Area connection and select Properties. Click on Internet ProtocolVersion 4 to highlight it, then click on the Properties button. When the Properties sheet opens, make sure that both "Obtain IP address automatically" and "Obtain DNS Server address automatically" have the dot in front of them. If they do not, move the dot to those selections and click on Apply, OK, etc.~~~~~~~~~~~~~~~~~~~~~~~~~` ****************************Please download MiniToolBox http://www.bleepingcomputer.com/download/minitoolbox/save it to your desktop and run it.Checkmark the following check-boxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList DevicesList Users, Partitions and Memory size.List Minidump FilesClick Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using Reset FF Proxy Settings option Firefox should be closed. Edited May 8, 2016 by Juliet Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 Complete Internet Repair Please download Complete Internet Repair and save the file to your Desktop. Double-click comintrep.zip to run the programme. Click Extract. Double-click the Complete Internet Repair folder on your Desktop. Double-click CIntRep.exe / CIntRep_x64.exe. Place a checkmark next to the following items:Reset Internet Protocol (TCP/IP) Repair Winsock (Reset Catalog) Renew Internet Connections Flush DNS Resolver Cache Repair SSL / HTTPS / Cryptography Reset Windows Firewall Configuration Restore the default hosts file Click Go!. Note: Ignore any error messages. Click OK to reboot your computer. Check your Internet access. *******************Internet Flush Press the Windows Key + r on your keyboard at the same time. Type Notepad and click OK. Copy the entire contents of the codebox below and paste into the Notepad document. @echo off ipconfig /release ipconfig /renew ipconfig /flushdns nbtstat -R nbtstat -RR netsh winsock reset all netsh int ipv4 reset netsh int ipv6 reset shutdown -r -t 1 del %0 Click Format. Ensure Wordwrap is unchecked. Click File, Save As and name the file flush.bat. Select All Files as the Save as type. Save the file to your Desktop. Locate flush.bat on your Desktop. Right-click the icon and click Run as administrator. Your computer will reboot. If not, please manually reboot. Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 MiniToolBox by Farbar Version: 07-02-2016 01Ran by SamSmith (administrator) on 08-05-2016 at 12:00:12Running from "C:\1 Malware Removal\Post 37\Post 37"Microsoft Windows 7 Professional Service Pack 1 (X64)Model: System Product Name Manufacturer: System manufacturerBoot Mode: Normal***************************************************************************========================= Flush DNS: ===================================Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.========================= IE Proxy Settings: ==============================Proxy is not enabled.No Proxy Server is set."Reset IE Proxy Settings": IE Proxy Settings were reset.========================= FF Proxy Settings: =============================="network.proxy.type", 0"Reset FF Proxy Settings": Firefox Proxy settings were reset.========================= Hosts content: =================================127.0.0.1 localhost========================= IP Configuration: ================================Realtek PCIe GBE Family Controller = Local Area Connection (Connected)TAP-Windows Adapter V9 = Local Area Connection 2 (Media disconnected)Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)# ----------------------------------# IPv4 Configuration# ----------------------------------pushd interface ipv4resetset global icmpredirects=enabledpopd# End of IPv4 configurationWindows IP Configuration Host Name . . . . . . . . . . . . : SamSmith-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TAP-Windows Adapter V9 Physical Address. . . . . . . . . : 00-FF-9F-E1-85-64 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 5C-F3-70-60-90-9F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter Physical Address. . . . . . . . . : 00-FF-6C-96-99-18 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : C8-60-00-BE-45-E4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, May 08, 2016 11:48:57 AM Lease Expires . . . . . . . . . . : Monday, May 09, 2016 11:48:57 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 0.0.0.0 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter isatap.{31BC85D1-C759-4BDB-A5AB-134EFD1D5521}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter isatap.{FACEF14E-4B81-4F9E-A4DE-691BBB6816EB}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesDNS request timed out. timeout was 2 seconds.Server: UnKnownAddress: 192.168.1.1DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.Ping request could not find host google.com. Please check the name and try again.DNS request timed out. timeout was 2 seconds.Server: UnKnownAddress: 192.168.1.1DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.DNS request timed out. timeout was 2 seconds.Ping request could not find host yahoo.com. Please check the name and try again.Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================Interface List 18...00 ff 9f e1 85 64 ......TAP-Windows Adapter V9 16...5c f3 70 60 90 9f ......Bluetooth Device (Personal Area Network) 14...00 ff 6c 96 99 18 ......Anchorfree HSS VPN Adapter 11...c8 60 00 be 45 e4 ......Realtek PCIe GBE Family Controller 1...........................Software Loopback Interface 1 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3===========================================================================IPv4 Route Table===========================================================================Active Routes:Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.105 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.105 276 192.168.1.105 255.255.255.255 On-link 192.168.1.105 276 192.168.1.255 255.255.255.255 On-link 192.168.1.105 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.105 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.105 276===========================================================================Persistent Routes: NoneIPv6 Route Table===========================================================================Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 1 306 ff00::/8 On-link===========================================================================Persistent Routes: None========================= Winsock entries =====================================Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [] ()Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [] ()Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [File Not found] ()x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [File Not found] ()x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)========================= Event log errors: ===============================Application errors:==================Error: (05/07/2016 05:57:39 PM) (Source: .NET Runtime Optimization Service) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdownError: (05/07/2016 05:57:36 PM) (Source: .NET Runtime Optimization Service) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdownError: (05/07/2016 04:09:47 PM) (Source: Microsoft-Windows-LoadPerf) (User: SamSmith-PC)Description: Installing the performance counter strings for service .NET Data Provider for Oracle () failed. The first DWORD in the Data section contains the error code.Error: (05/07/2016 03:59:34 PM) (Source: WinMgmt) (User: )Description: 0x8004100aC:\PROGRAM FILES (X86)\MICROSOFT SQL SERVER\90\SHARED\SQLMGMPROVIDERXPSP2UP.MOFError: (05/07/2016 03:59:11 PM) (Source: WinMgmt) (User: )Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFLError: (05/07/2016 03:58:51 PM) (Source: WinMgmt) (User: )Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOFError: (05/07/2016 02:16:52 PM) (Source: WinMgmt) (User: )Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003Error: (05/07/2016 02:01:33 PM) (Source: WinMgmt) (User: )Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003Error: (05/07/2016 01:33:30 PM) (Source: VSS) (User: )Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154, Class not registered.Operation: Instantiating VSS serverError: (05/07/2016 01:33:30 PM) (Source: VSS) (User: )Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered].Operation: Instantiating VSS serverSystem errors:=============Error: (05/08/2016 12:00:17 PM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 11:50:18 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 11:49:03 AM) (Source: Service Control Manager) (User: )Description: The ESET Service service failed to start due to the following error:%%2Error: (05/08/2016 11:38:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 11:28:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 11:18:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 11:08:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 10:58:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 10:48:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Error: (05/08/2016 10:38:23 AM) (Source: DCOM) (User: NT AUTHORITY)Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Microsoft Office Sessions:==================================================== Installed Programs ============================7-Zip 15.14 (x64) (HKLM\...\7-Zip) (Version: 15.14 - 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Custom Data (HKLM-x32\...\{24D9A3E0-D086-4B62-AF93-63CF6B05CB48}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Draw (HKLM-x32\...\{62978C1C-FE2E-4A4E-851D-3EB406C9EBC2}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - EN (HKLM-x32\...\{E34C6AA4-AE8E-4677-912A-92FC2E039DD9}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Filters (HKLM-x32\...\{3472C84E-2FD0-439F-B27F-C290C1E4CD8B}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - FontNav (HKLM-x32\...\{983F7145-CABF-4EDD-9F3D-E06B2F024BD3}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - IPM (HKLM-x32\...\{DE6CBC04-8673-4DBA-BA81-07F1639CEB5F}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - PHOTO-PAINT (HKLM-x32\...\{A1B04B6B-25BB-48AD-8BD9-D31A86E89F3E}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Photozoom Plugin (HKLM-x32\...\{D642FF8D-438D-4545-A1D5-2EDB4BCAE3BA}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Redist (HKLM-x32\...\{59123CCF-FED2-46FF-9293-D1DC80042219}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Setup Files (HKLM-x32\...\{CE54DCE1-E00A-4D91-ACB9-A2D916C24051}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - VBA (HKLM-x32\...\{57400C1E-BC51-4ECE-AD2A-A6096204DDEC}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - VideoBrowser (HKLM-x32\...\{FE4B83DE-85CF-4DE5-90CE-A2735A0E1F21}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - VSTA (HKLM-x32\...\{260ED378-2B8C-4831-ADAE-D0712D119AC5}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - Windows Shell Extension 64 Bit (HKLM\...\{66C10F29-31F0-4A9B-B2CF-465F488AE086}) (Version: 15.0.487 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 - WT (HKLM-x32\...\{9244E956-5939-4B88-930C-0699D4AB2B95}) (Version: 15.0 - Corel Corporation) HiddenCorelDRAW Graphics Suite X5 (HKLM-x32\...\{B399C91E-96F2-4265-9884-1C9A10E9FCF4}) (Version: 15.0 - 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Garmin Ltd or its subsidiaries) HiddenEnfocus PitStop Pro (HKLM-x32\...\{406077C2-FE28-4B10-802E-047293E07AB6}) (Version: 13.0 - Enfocus) HiddenEpubor Ultimate (HKLM-x32\...\Epubor Ultimate) (Version: 3.0.4.22 - Epubor Inc.)FileZilla Client 3.16.1 (HKLM-x32\...\FileZilla Client) (Version: 3.16.1 - Tim Kosse)FM PDF To JPG Converter Pro 2.0 (HKLM-x32\...\FM PDF To JPG Converter Pro_is1) (Version: 2.0 - )FontLab ScanFont 5 (HKLM-x32\...\{4424b048-5725-11dc-8314-0800200c9a66}) (Version: 5.0.0 - FontLab)Fontlab Studio 5 (HKLM-x32\...\Studio 5.2_is1) (Version: 5.2 - FontLab)Fontlab TransType4 (HKLM-x32\...\TransType4.0_is1) (Version: 4.0 - FontLab)FontLab TypeTool 3 (HKLM-x32\...\{e4e53a40-2180-11db-a98b-0800200c9a66}) (Version: 3.0.0 - FontLab)Foxit PhantomPDF Business (HKLM-x32\...\{8A601904-4113-40FE-9DCC-7A38CE1A8032}) (Version: 7.0.6.1126 - Foxit Software Inc.)Freemake Video Downloader (HKLM-x32\...\Freemake Video Downloader_is1) (Version: 3.7.1 - Ellora Assets Corporation)Garmin City Navigator North America NT 2015.40 (HKLM-x32\...\{502AF3EA-34FA-4BD9-BAEF-3F8D8C5E3CCC}) (Version: 2.0.0.0 - Garmin Ltd or its subsidiaries)Garmin Communicator Plugin (HKLM-x32\...\{71DBFBF2-F7EB-4268-8485-9471D83C4E66}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)Garmin Communicator Plugin x64 (HKLM\...\{70A381F1-C161-4D61-A20C-BE12FC6777DF}) (Version: 4.2.0 - Garmin Ltd or its subsidiaries)Garmin Express (HKLM-x32\...\{6CA7F8F1-11D3-4534-9C25-B8A55540B31A}) (Version: 4.0.21.0 - Garmin Ltd or its subsidiaries) HiddenGarmin Express (HKLM-x32\...\{f12fdb52-c810-4ca6-a78c-032686527928}) (Version: 4.0.21.0 - Garmin Ltd or its subsidiaries)Garmin Express Tray (HKLM-x32\...\{3F212073-9A8D-4A04-AF10-BAC1A22DA9D3}) (Version: 4.0.21.0 - Garmin Ltd or its subsidiaries) HiddenGetDataBack for NTFS (HKLM-x32\...\{56582EEA-3AEF-4D84-8B9D-C87A3CD9250F}) (Version: 4.00.000 - Runtime Software)Google Chrome (HKLM-x32\...\{A29ED7D5-3D50-35AC-A6B7-1C5F735D926D}) (Version: 50.0.2661.94 - Google, Inc.)Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - 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Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 Did all of the above, still can't access the internet... Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 (edited) The below is found in your add/remove programs list, this needs to be uninstalled/deleted. DNS Unlocker (HKLM\...\DNSUnlocker.ns) (Version: - ) reboot <--important ~~~~~~~~~~~~~~~~~~~~~~~` See if you can transfer this tool over by USB and run it. Important! Please do NOT perform any fix options offered in aswMBR, we just need to see the report. Please download aswMBR to your desktop. Double click the aswMBR icon to run it. If a prompt stating: The computer supports "Virtualization Technology" appears select Yes Click the Scan button to start scan. If you are asked to update the Avast Virus database please allow it to do so. When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your reply ~~~~~~~~~~~~~~~~~~~~~~~~~~~` Instructions on how to backup your Favourites/Bookmarks and other data can be found below. Backup Internet Explorer Favourites Backup Firefox Bookmarks Backup Chrome Bookmarks Proceed with the reset once done. Internet Explorer: How to reset Internet Explorer settings Firefox: Reset Firefox Chrome: Chrome - Reset browser settings ~~~~~~~~~~~~~~~ I know you must still have AdwCleaner on the computer. Please Right-click AdwCleaner.exe and select Run as administrator to run the programme. Follow the prompts. Click Scan. Upon completion, click Logfile. A log (AdwCleaner[s1].txt) will open. Briefly check the log for anything you know to be legitimate. Return to AdwCleaner. Ensure anything you know to be legitimate does not have a checkmark under the corresponding tab. Click Clean. Follow the prompts and allow your computer to reboot. After the reboot, a log (AdwCleaner[C1].txt) will open. Copy the contents of the log and paste in your next reply. -- File and folder backups are made for items removed using this programme. Should a legitimate file or folder be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the item. Please do not overly concern yourself with the contents of AdwCleaner[C1].txt. Allow it to remove/clean everything that it finds. ~~~~~~~~~~~~~ One more time we need to run Malwarebytes Anti-Malware Go to the Setting Tab Under Setting go to Detection and Protection Under PUP and PUM make sure both are set to show Treat Detections as Malware Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked Then on the Dashboard click on Scan Make sure to select THREAT SCAN Then click on Scan Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes. Upon completion of the scan (or after the reboot), click the History tab. Click Application Logs, followed by the first Scan Log. Click Export, followed by Copy to Clipboard. Paste the log in your next reply. Please allow it to quarantine everything it finds..... ~~~~~~~~~~~~~~~~~~~` Now let's reset these settings and see if internet can connect now. From the Windows 7 Start Screen type network connections and click on the View Network Connections search result that appears. This will open the Network Connections screen that shows all of your network adapters. Right-click on your active network adapter, which is typically called Ethernet, Local Area Network, or Wireless, and select Properties. In the middle of the properties dialog box look for Internet Protocal Version 4 (TCP/IPv4) and double-click on it. When the properties box opens, select the Obtain DNS Server Address automatically option under the General tab. When you are done, keep clicking on the OK buttons until you are out of the properties screen. You can then close the Network Connections window that was opened. Go Start>Run (Start search in Vista), type in: cmd Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter). In Command Prompt window, type in following commands, and hit Enter after each one: ipconfig /flushdns ipconfig /registerdns ipconfig /release ipconfig /renew net stop "dns client" net start "dns client" Restart computer. Edited May 8, 2016 by Juliet Link to comment Share on other sites More sharing options...
Bayman Posted May 8, 2016 Author Share Posted May 8, 2016 (edited) Does the FRST program have the option to undo the Fix.... Why wouldn't they include that with their program, doesn't make sense to me... Edited May 8, 2016 by Bayman Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 (edited) I haven't told you it doesn't Try removing your VPN and see if a connection can be made. Want to UN-quarantine FRST? you realize of course this might place infections we did get removed back onto your computer. Follow the below at your own risk. Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below: To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. save it to the Desktop as fixlist.txt NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow) start CreateRestorePoint: RestoreQuarantine: C:\FRST\Quarantine End Open FRST/FRST64 and press the > Fix < button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. Edited May 8, 2016 by Juliet Link to comment Share on other sites More sharing options...
Juliet Posted May 8, 2016 Share Posted May 8, 2016 http://forums.pcpitstop.com/index.php?/forum/29-pc-pitstops-paid-products/the above is the sub forum that should be able to answer your questions about PC Matic and the Shield Link to comment Share on other sites More sharing options...
Bayman Posted May 9, 2016 Author Share Posted May 9, 2016 Still can't connect to the internet.... Link to comment Share on other sites More sharing options...
Juliet Posted May 9, 2016 Share Posted May 9, 2016 (edited) http://windows.microsoft.com/en-us/windows7/using-the-network-troubleshooter-in-windows-7 Please take a look at the above for Network Troubleshooter If you would, at this time I would like to ask that you start a new topic in our User to User forum http://forums.pcpitstop.com/index.php?/forum/3-user-to-user-help/ and work with the tech's here. Copy and paste the link from this topic so they can see what has and hasn't been done. Edited May 9, 2016 by Juliet Link to comment Share on other sites More sharing options...
Bayman Posted May 10, 2016 Author Share Posted May 10, 2016 Have now connected to the internet....I selected the Repair Computer in Safe Mode.... Link to comment Share on other sites More sharing options...
Juliet Posted May 10, 2016 Share Posted May 10, 2016 Very glad to hear your connected now. Link to comment Share on other sites More sharing options...
Juliet Posted May 11, 2016 Share Posted May 11, 2016 Glad we could help. Since this issue appears resolved ... this Topic is closed. Link to comment Share on other sites More sharing options...
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