AverageAnnie Posted March 9, 2016 Hi, I opened my laptop this afternoon and I've been getting these "Bad image" errors non-stop since then. I run Windows 7 and the text in the error is the typical:"someprogram.exe - Bad Image ...either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support".Any assistance with this issue would be very, very appreciated! Share this post Link to post Share on other sites
Juliet Posted March 10, 2016 See if you can run this tool. Download Malwarebytes' Anti-Malware TO YOUR DESKTOP Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" On the Dashboard click on Update Now Go to the Setting Tab Under Setting go to Detection and Protection Under PUP and PUM make sure both are set to show Treat Detections as Malware Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked Then on the Dashboard click on Scan Make sure to select THREAT SCAN Then click on Scan After the restart once you are back at your desktop, open MBAM once more. Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click 'Copy to Clipboard' Paste the contents of the clipboard into your reply Share this post Link to post Share on other sites
AverageAnnie Posted March 11, 2016 (edited) Here is the scan log:Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 3/10/2016Scan Time: 7:58 PMLogfile:Administrator: YesVersion: 2.2.0.1024Malware Database: v2016.03.10.07Rootkit Database: v2016.02.27.01License: FreeMalware Protection: DisabledMalicious Website Protection: DisabledSelf-protection: DisabledOS: Windows 7 Service Pack 1CPU: x64File System: NTFSUser: AnnieScan Type: Threat ScanResult: CompletedObjects Scanned: 414311Time Elapsed: 22 min, 23 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledHeuristics: EnabledPUP: EnabledPUM: EnabledProcesses: 0(No malicious items detected)Modules: 0(No malicious items detected)Registry Keys: 0(No malicious items detected)Registry Values: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Folders: 0(No malicious items detected)Files: 0(No malicious items detected)Physical Sectors: 0(No malicious items detected)(end)Thank you for your assistance with this! Edited March 11, 2016 by AverageAnnie Share this post Link to post Share on other sites
Juliet Posted March 11, 2016 I did download the FRST64 and have both the addition and FRST lists, would those be helpful? If your still having problems, yes I would. Share this post Link to post Share on other sites
AverageAnnie Posted March 11, 2016 Yeah, I tried the Malewarebytes but it didn't detect anything, but the log is above. But here is the FRST.txt.:Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:05-03-2016 01Ran by Annie (administrator) on MERLIN (11-03-2016 12:32:28)Running from C:\Users\Annie\DesktopLoaded Profiles: UpdatusUser & Annie (Available Profiles: UpdatusUser & Annie)Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)Internet Explorer Version 11 (Default browser: FF)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Processes (Whitelisted) =================(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe(Adobe Systems, Incorporated) C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe(Intel Corporation) C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe(Scarlet.Crush Productions) C:\Program Files\Scarlet.Crush Productions\bin\ScpService.exe(Intel® Corporation) C:\Program Files\Intel\WiFi\bin\EvtEng.exe(Diskeeper Corporation) C:\Program Files\Diskeeper Corporation\ExpressCache\ExpressCache.exe(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe() C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe() C:\Windows\SysWOW64\PnkBstrA.exe(Protexis Inc.) C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe(Intel® Corporation) C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe() C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe() C:\Program Files (x86)\Samsung\Easy Settings\SamsungDeviceConfiguration.exe(Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe(Intel® Corporation) C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe(Microsoft Corporation) C:\Windows\System32\wlanext.exe(Intel Corporation) C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe(Samsung Electronics CO., LTD.) C:\Program Files (x86)\Samsung\Easy Software Manager\SWMAgent.exe(Spotify Ltd) C:\Users\Annie\AppData\Roaming\Spotify\SpotifyWebHelper.exe(McAfee, Inc.) C:\Program Files\McAfee Security Scan\3.11.292\SSScheduler.exe(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvtray.exe(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe(CyberLink) C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe(Samsung Electronics Co., Ltd.) C:\Program Files (x86)\Samsung\Easy Settings\MovieColorEnhancer.exe(Samsung Electronics Co., Ltd.) C:\Program Files (x86)\Samsung\Easy Settings\SmartSetting.exe(Samsung Electronics Co., Ltd.) C:\Program Files (x86)\Samsung\Easy Settings\dmhkcore.exe(Samsung Electronics) C:\Program Files (x86)\Samsung\Easy Settings\EasySpeedUpManager.exe(Intel Corporation) C:\Windows\System32\igfxext.exe(Intel Corporation) C:\Windows\System32\igfxsrvc.exe(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe(CyberLink Corp.) C:\Program Files (x86)\CyberLink\Media+Player10\Media+Player10Serv.exe(Intel Corporation) C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe() C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe(Flux Software LLC) C:\Users\Annie\AppData\Local\FluxSoftware\Flux\flux.exe(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe(Intel Corporation) C:\Program Files (x86)\Intel\Bluetooth\BleServicesCtrl.exe(Intel Corporation) C:\Windows\System32\hkcmd.exe(Intel Corporation) C:\Windows\System32\igfxpers.exe(Microsoft Corporation) C:\Windows\SysWOW64\rundll32.exe(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe() C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe(Joyent, Inc) C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrl.exe(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe(Microsoft Corporation) C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe(Samsung Electronics CO., LTD.) C:\Program Files\Samsung\Easy Support Center\SamoyedAgent.exe(Microsoft Corporation) C:\Windows\System32\rundll32.exe(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrlHelper.exe(Intel Corporation) C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe(Intel Corporation) C:\Program Files (x86)\Intel\Bluetooth\btplayerctrl.exe(Intel Corporation) C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe(SEC) C:\Program Files (x86)\Samsung\Samsung Recovery Solution 5\WCScheduler.exe(Intel® Corporation) C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe(AVAST Software) C:\Program Files\AVAST Software\Avast\avastui.exe(Microsoft Corporation) C:\Windows\System32\CompatTelRunner.exe(Microsoft Corporation) C:\Windows\System32\CompatTelRunner.exe(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe(Intel Corporation) C:\Program Files (x86)\Intel\Intel® ME FW Recovery Agent\bin\ismagent.exe() C:\Program Files (x86)\Intel\Intel® ME FW Recovery Agent\bin\updateui.exe(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_20_0_0_306.exe(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_20_0_0_306.exe==================== Registry (Whitelisted) ===========================(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [170256 2015-10-16] (Apple Inc.)HKLM\...\Run: [AdobeAAMUpdater-1.0] => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [508128 2016-01-07] (Adobe Systems Incorporated)HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2015-08-06] (Apple Inc.)HKLM-x32\...\Run: [sunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [596528 2015-11-09] (Oracle Corporation)HKLM-x32\...\Run: [Adobe Creative Cloud] => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe [2312896 2016-02-12] (Adobe Systems Incorporated)HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [1085656 2015-12-13] (Adobe Systems Incorporated)HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [7139768 2016-03-10] (AVAST Software)Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\...\Run: [spotify Web Helper] => C:\Users\Annie\AppData\Roaming\Spotify\SpotifyWebHelper.exe [1524848 2016-03-08] (Spotify Ltd)HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\...\Run: [Google Update] => C:\Users\Annie\AppData\Local\Google\Update\GoogleUpdate.exe [144200 2015-09-03] (Google Inc.)HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\...\Run: [GarminExpressTrayApp] => C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe [1403304 2016-01-28] (Garmin Ltd. or its subsidiaries)HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\...\Run: [spotify] => C:\Users\Annie\AppData\Roaming\Spotify\Spotify.exe [6754928 2016-03-08] (Spotify Ltd)HKU\S-1-5-18\...\Run: [GarminExpressTrayApp] => C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe [1403304 2016-01-28] (Garmin Ltd. or its subsidiaries)AppInit_DLLs: C:\windows\system32\nvinitx.dll => C:\windows\system32\nvinitx.dll [260928 2012-03-21] (NVIDIA Corporation)AppInit_DLLs: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll [217672 2014-09-15] ()AppInit_DLLs-x32: C:\windows\SysWOW64\nvinit.dll => C:\windows\SysWOW64\nvinit.dll [215360 2012-03-21] (NVIDIA Corporation)AppInit_DLLs-x32: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll [275352 2014-09-15] ()ShellIconOverlayIdentifiers: [ AccExtIco1] -> {AB9CF9F8-8A96-4F9D-BF21-CE85714C3A47} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2016-01-22] ()ShellIconOverlayIdentifiers: [ AccExtIco2] -> {853B7E05-C47D-4985-909A-D0DC5C6D7303} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2016-01-22] ()ShellIconOverlayIdentifiers: [ AccExtIco3] -> {42D38F2E-98E9-4382-B546-E24E4D6D04BB} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2016-01-22] ()ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll [2016-03-10] (AVAST Software)Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk [2016-02-22]ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.11.292\SSScheduler.exe (McAfee, Inc.)==================== Internet (Whitelisted) ====================(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)Hosts: 0.0.0.1 mssplus.mcafee.comTcpip\Parameters: [DhcpNameServer] 192.168.1.1Tcpip\..\Interfaces\{5D6D6685-53F3-42C5-8402-6EEABB3CDA76}: [DhcpNameServer] 192.168.1.1Internet Explorer:==================HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://samsung.msn.comHKU\S-1-5-21-3575110223-3707097088-2884409191-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://samsung.msn.comSearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBoxSearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBoxBHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll [2016-03-10] (AVAST Software)BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2011-03-28] (Microsoft Corp.)BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)BHO-x32: Java Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\ssv.dll [2015-11-19] (Oracle Corporation)BHO-x32: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2016-03-10] (AVAST Software)BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2011-03-28] (Microsoft Corp.)BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\jp2ssv.dll [2015-11-19] (Oracle Corporation)FireFox:========FF ProfilePath: C:\Users\Annie\AppData\Roaming\Mozilla\Firefox\Profiles\50j6vvr5.defaultFF DefaultSearchEngine.US: GoogleFF Homepage: google.comFF Plugin: @adobe.com/FlashPlayer -> C:\windows\system32\Macromed\Flash\NPSWF64_20_0_0_306.dll [2016-02-11] ()FF Plugin: @microsoft.com/GENUINE -> disabled [No File]FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll [2016-02-12] (Adobe Systems)FF Plugin-x32: @adobe.com/FlashPlayer -> C:\windows\SysWOW64\Macromed\Flash\NPSWF32_20_0_0_306.dll [2016-02-11] ()FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll [2015-10-08] ()FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.0.59 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2012-01-06] (Intel Corporation)FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2012-01-06] (Intel Corporation)FF Plugin-x32: @java.com/DTPlugin,version=11.66.2 -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\dtplugin\npDeployJava1.dll [2015-11-19] (Oracle Corporation)FF Plugin-x32: @java.com/JavaPlugin,version=11.66.2 -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\plugin2\npjp2.dll [2015-11-19] (Oracle Corporation)FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL [2010-03-24] (Microsoft Corporation)FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2011-05-12] (Microsoft Corporation)FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3538.0513 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2011-05-12] (Microsoft Corporation)FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2012-07-17] (Pando Networks)FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2016-02-27] (Adobe Systems Inc.)FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll [2016-02-12] (Adobe Systems)FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: @tools.google.com/Google Update;version=3 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.29.5\npGoogleUpdate3.dll [2016-02-01] (Google Inc.)FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: @tools.google.com/Google Update;version=9 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.29.5\npGoogleUpdate3.dll [2016-02-01] (Google Inc.)FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2012-07-17] (Pando Networks)FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: ubisoft.com/uplaypc -> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll [2015-06-10] ()FF Extension: Default - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi [2016-03-08] [not signed]FF HKLM\...\Firefox\Extensions: [[email protected]] - C:\Program Files\AVAST Software\Avast\WebRep\FFFF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2016-03-10]FF HKLM-x32\...\Firefox\Extensions: [[email protected]] - C:\Program Files\AVAST Software\Avast\WebRep\FFChrome:=======CHR HomePage: Default -> hxxps://www.google.com/CHR StartupUrls: Default -> "hxxp://www.google.com/"CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.8.823\_platform_specific\win_x86\widevinecdmadapter.dll => No FileCHR Plugin: (Shockwave Flash) - C:\Users\Annie\AppData\Local\Google\Chrome\Application\48.0.2564.116\PepperFlash\pepflashplayer.dll ()CHR Profile: C:\Users\Annie\AppData\Local\Google\Chrome\User Data\DefaultCHR Extension: (YouTube) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2015-11-02]CHR Extension: (Slinky Elegant) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmanlajnpdncmhfkiccmbgeocgbncfln [2015-08-02]CHR Extension: (Google Search) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-11-02]CHR Extension: (Hola Better Internet Engine) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\epbfmioobedknooiakdehepogalbgkng [2015-05-20]CHR Extension: (Unlimited Free VPN - Hola) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio [2016-02-19]CHR Extension: (Chrome Web Store Payments) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-08-02]CHR Extension: (Cite This For Me: Web Citer) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\nnnmhgkokpalnmbeighfomegjfkklkle [2015-06-01]CHR Extension: (Tumblr Savior) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\oefddkjnflmjbclpnnoegglmmdfkidip [2016-02-19]CHR Extension: (Gmail) - C:\Users\Annie\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2015-03-28]CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2016-03-10]StartMenuInternet: Google Chrome - C:\Users\Annie\AppData\Local\Google\Chrome\Application\chrome.exe==================== Services (Whitelisted) ========================(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)R2 AdobeUpdateService; C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe [693440 2016-01-28] (Adobe Systems Incorporated)R2 AGSService; C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe [2020056 2016-02-09] (Adobe Systems, Incorporated)R2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [77104 2015-10-07] (Apple Inc.)R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [237096 2016-03-10] (AVAST Software)R2 Ds3Service; C:\Program Files\Scarlet.Crush Productions\bin\ScpService.exe [388352 2014-12-26] (Scarlet.Crush Productions)R2 ExpressCache; C:\Program Files\Diskeeper Corporation\ExpressCache\ExpressCache.exe [79664 2011-09-22] (Diskeeper Corporation)S3 Garmin Device Interaction Service; C:\Program Files (x86)\Garmin\Device Interaction Service\GarminService.exe [803856 2016-01-28] (Garmin Ltd. or its subsidiaries)S3 GSService; C:\windows\SysWOW64\GSService.exe [444640 2014-07-28] ()R2 Intel® ME Service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [128280 2012-02-07] ()R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [161560 2012-02-07] (Intel Corporation)S2 MBAMService; C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [1135416 2015-10-05] (Malwarebytes)S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.11.292\McCHSvc.exe [293128 2016-02-05] (McAfee, Inc.)S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [273168 2011-12-07] ()S2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [71680 2009-05-14] (Hewlett-Packard) [File not signed]R2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-05-31] (Symantec Corporation)S2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [89600 2009-05-14] (Hewlett-Packard) [File not signed]R2 PnkBstrA; C:\windows\SysWOW64\PnkBstrA.exe [75136 2014-12-13] ()R2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [244904 2009-12-01] () [File not signed]R2 SamsungDeviceConfigurationWinService; C:\Program Files (x86)\Samsung\Easy Settings\SamsungDeviceConfiguration.exe [31624 2012-02-12] () [File not signed]R2 Sophos Web Control Service; C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe [341800 2014-09-16] (Sophos Limited)S2 swi_update_64; C:\ProgramData\Sophos\Web Intelligence\swi_update_64.exe [2065704 2015-01-13] (Sophos Limited)R2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)R2 ZeroConfigService; C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe [594704 2011-12-07] (Intel® Corporation)===================== Drivers (Whitelisted) ==========================(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [37656 2016-03-10] (AVAST Software)R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [107792 2016-03-10] (AVAST Software)R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [103064 2016-03-10] (AVAST Software)S0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [74544 2016-03-10] (AVAST Software)R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1070904 2016-03-10] (AVAST Software)R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [463744 2016-03-10] (AVAST Software)R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [165344 2016-03-10] (AVAST Software)R0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [287016 2016-03-10] (AVAST Software)S3 DrmRAudio; C:\Windows\System32\drivers\DrmRAudio.sys [36064 2014-07-28] (Windows ® Win 7 DDK provider)S3 ebdrv; C:\Windows\system32\drivers\evbda.sys [3286016 2009-06-10] (Broadcom Corporation)R1 excfs; C:\Windows\System32\DRIVERS\excfs.sys [23344 2011-09-22] (Diskeeper Corporation)R0 excsd; C:\Windows\System32\DRIVERS\excsd.sys [80688 2011-09-22] (Diskeeper Corporation)R3 MBAMProtector; C:\windows\system32\drivers\mbam.sys [25816 2015-10-05] (Malwarebytes)S3 MBAMWebAccessControl; C:\windows\system32\drivers\mwac.sys [63704 2015-10-05] (Malwarebytes Corporation)R2 npf; C:\Windows\System32\drivers\npf.sys [35344 2010-07-15] (CACE Technologies, Inc.)R1 SAVOnAccess; C:\Windows\System32\DRIVERS\savonaccess.sys [158976 2014-09-16] (Sophos Limited)R3 ScpVBus; C:\Windows\System32\DRIVERS\ScpVBus.sys [39168 2014-12-26] (Scarlet.Crush Productions)S3 sdcfilter; C:\Windows\System32\DRIVERS\sdcfilter.sys [38144 2014-09-16] (Sophos Limited)S4 SophosBootDriver; C:\Windows\System32\DRIVERS\SophosBootDriver.sys [27904 2014-09-16] (Sophos Limited)S3 tccp; C:\Windows\System32\DRIVERS\tccp.sys [30264 2015-09-09] (TrusCont Ltd)S3 WsAudio_Device(1); C:\Windows\System32\drivers\VirtualAudio1.sys [31080 2013-01-25] (Wondershare)S3 WsAudio_Device(2); C:\Windows\System32\drivers\VirtualAudio2.sys [31080 2013-01-25] (Wondershare)S3 WsAudio_Device(3); C:\Windows\System32\drivers\VirtualAudio3.sys [31080 2013-01-25] (Wondershare)S3 WsAudio_Device(4); C:\Windows\System32\drivers\VirtualAudio4.sys [31080 2013-01-25] (Wondershare)S3 WsAudio_Device(5); C:\Windows\System32\drivers\VirtualAudio5.sys [31080 2013-01-25] (Wondershare)==================== NetSvcs (Whitelisted) ===================(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)==================== One Month Created files and folders ========(If an entry is included in the fixlist, the file/folder will be moved.)2016-03-11 04:05 - 2016-03-11 04:05 - 00000000 ___SH C:\DkHyperbootSync2016-03-10 20:45 - 2016-03-10 20:44 - 01070904 _____ (AVAST Software) C:\windows\system32\Drivers\asw85C2.tmp2016-03-10 20:45 - 2016-03-10 20:44 - 00463744 _____ (AVAST Software) C:\windows\system32\Drivers\asw876D.tmp2016-03-10 20:45 - 2016-03-10 20:44 - 00287016 _____ (AVAST Software) C:\windows\system32\Drivers\asw87DB.tmp2016-03-10 20:45 - 2016-03-10 20:44 - 00107792 _____ (AVAST Software) C:\windows\system32\Drivers\asw86AF.tmp2016-03-10 20:45 - 2016-03-10 20:43 - 00398152 _____ (AVAST Software) C:\windows\system32\aswBoot.exe2016-03-10 20:45 - 2016-03-10 20:43 - 00165344 _____ (AVAST Software) C:\windows\system32\Drivers\asw87EB.tmp2016-03-10 20:45 - 2016-03-10 20:43 - 00103064 _____ (AVAST Software) C:\windows\system32\Drivers\asw8621.tmp2016-03-10 20:45 - 2016-03-10 20:43 - 00074544 _____ (AVAST Software) C:\windows\system32\Drivers\asw86D0.tmp2016-03-10 20:45 - 2016-03-10 20:43 - 00037656 _____ (AVAST Software) C:\windows\system32\Drivers\asw8680.tmp2016-03-10 20:44 - 2016-03-10 20:44 - 00001922 _____ C:\Users\Public\Desktop\Avast Free Antivirus.lnk2016-03-10 20:44 - 2016-03-10 20:44 - 00000000 ____D C:\windows\System32\Tasks\AVAST Software2016-03-10 20:44 - 2016-03-10 20:44 - 00000000 ____D C:\Users\Annie\AppData\Roaming\AVAST Software2016-03-10 20:44 - 2016-03-10 20:44 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software2016-03-10 20:44 - 2016-03-10 20:44 - 00000000 ____D C:\Program Files\Common Files\AV2016-03-10 20:43 - 2016-03-11 12:12 - 00004182 _____ C:\windows\System32\Tasks\avast! Emergency Update2016-03-10 20:43 - 2016-03-10 20:44 - 01070904 _____ (AVAST Software) C:\windows\system32\Drivers\aswSnx.sys2016-03-10 20:43 - 2016-03-10 20:44 - 00463744 _____ (AVAST Software) C:\windows\system32\Drivers\aswSP.sys2016-03-10 20:43 - 2016-03-10 20:44 - 00287016 _____ (AVAST Software) C:\windows\system32\Drivers\aswvmm.sys.14576678449072016-03-10 20:43 - 2016-03-10 20:44 - 00287016 _____ (AVAST Software) C:\windows\system32\Drivers\aswVmm.sys2016-03-10 20:43 - 2016-03-10 20:44 - 00107792 _____ (AVAST Software) C:\windows\system32\Drivers\aswMonFlt.sys2016-03-10 20:43 - 2016-03-10 20:43 - 01065720 _____ (AVAST Software) C:\windows\system32\Drivers\aswsnx.sys.14576678474022016-03-10 20:43 - 2016-03-10 20:43 - 00463744 _____ (AVAST Software) C:\windows\system32\Drivers\aswsp.sys.14576678453112016-03-10 20:43 - 2016-03-10 20:43 - 00286440 _____ (AVAST Software) C:\windows\system32\Drivers\aswvmm.sys.14576678430182016-03-10 20:43 - 2016-03-10 20:43 - 00165344 _____ (AVAST Software) C:\windows\system32\Drivers\aswStm.sys2016-03-10 20:43 - 2016-03-10 20:43 - 00107792 _____ (AVAST Software) C:\windows\system32\Drivers\aswmonflt.sys.14576678474022016-03-10 20:43 - 2016-03-10 20:43 - 00103064 _____ (AVAST Software) C:\windows\system32\Drivers\aswRdr2.sys2016-03-10 20:43 - 2016-03-10 20:43 - 00074544 _____ (AVAST Software) C:\windows\system32\Drivers\aswRvrt.sys2016-03-10 20:43 - 2016-03-10 20:43 - 00052184 _____ (AVAST Software) C:\windows\avastSS.scr2016-03-10 20:43 - 2016-03-10 20:43 - 00037656 _____ (AVAST Software) C:\windows\system32\Drivers\aswHwid.sys2016-03-10 20:42 - 2016-03-10 20:42 - 00000000 ____D C:\ProgramData\AVAST Software2016-03-10 20:42 - 2016-03-10 20:42 - 00000000 ____D C:\Program Files\AVAST Software2016-03-10 20:39 - 2016-03-10 20:39 - 05066104 _____ (AVAST Software) C:\Users\Annie\Desktop\avast_free_antivirus_setup_online_cnet2.exe2016-03-10 19:56 - 2016-03-10 20:27 - 00192216 _____ (Malwarebytes) C:\windows\system32\Drivers\MBAMSwissArmy.sys2016-03-10 19:56 - 2016-03-10 19:56 - 00001106 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk2016-03-10 19:56 - 2016-03-10 19:56 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware2016-03-10 19:56 - 2016-03-10 19:56 - 00000000 ____D C:\Program Files (x86)\Malwarebytes Anti-Malware2016-03-10 19:56 - 2015-10-05 09:50 - 00109272 _____ (Malwarebytes) C:\windows\system32\Drivers\mbamchameleon.sys2016-03-10 19:56 - 2015-10-05 09:50 - 00063704 _____ (Malwarebytes Corporation) C:\windows\system32\Drivers\mwac.sys2016-03-10 19:56 - 2015-10-05 09:50 - 00025816 _____ (Malwarebytes) C:\windows\system32\Drivers\mbam.sys2016-03-10 19:34 - 2016-03-10 19:53 - 22908888 _____ (Malwarebytes ) C:\Users\Annie\Desktop\mbam-setup-2.2.0.1024.exe2016-03-10 18:51 - 2016-03-10 18:51 - 10438336 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerInstaller.exe2016-03-08 20:36 - 2016-03-08 20:38 - 00000000 ____D C:\Program Files (x86)\AdwCleaner2016-03-08 20:35 - 2016-03-08 20:36 - 01524224 _____ C:\Users\Annie\Desktop\AdwCleaner.exe2016-03-08 20:10 - 2016-02-12 11:52 - 03169792 _____ (Microsoft Corporation) C:\windows\system32\wucltux.dll2016-03-08 20:10 - 2016-02-12 11:52 - 00192512 _____ (Microsoft Corporation) C:\windows\system32\wuwebv.dll2016-03-08 20:10 - 2016-02-12 11:52 - 00098816 _____ (Microsoft Corporation) C:\windows\system32\wudriver.dll2016-03-08 20:10 - 2016-02-12 11:44 - 00091136 _____ (Microsoft Corporation) C:\windows\system32\WinSetupUI.dll2016-03-08 20:10 - 2016-02-12 11:39 - 00174080 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuwebv.dll2016-03-08 20:10 - 2016-02-12 11:22 - 02610688 _____ (Microsoft Corporation) C:\windows\system32\wuaueng.dll2016-03-08 20:10 - 2016-02-12 11:19 - 00709120 _____ (Microsoft Corporation) C:\windows\system32\wuapi.dll2016-03-08 20:10 - 2016-02-12 11:18 - 00140288 _____ (Microsoft Corporation) C:\windows\system32\wuauclt.exe2016-03-08 20:10 - 2016-02-12 11:18 - 00037888 _____ (Microsoft Corporation) C:\windows\system32\wups2.dll2016-03-08 20:10 - 2016-02-12 11:18 - 00037888 _____ (Microsoft Corporation) C:\windows\system32\wuapp.exe2016-03-08 20:10 - 2016-02-12 11:18 - 00036864 _____ (Microsoft Corporation) C:\windows\system32\wups.dll2016-03-08 20:10 - 2016-02-12 11:18 - 00012288 _____ (Microsoft Corporation) C:\windows\system32\wu.upgrade.ps.dll2016-03-08 20:10 - 2016-02-12 11:06 - 00573440 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuapi.dll2016-03-08 20:10 - 2016-02-12 11:05 - 00093696 _____ (Microsoft Corporation) C:\windows\SysWOW64\wudriver.dll2016-03-08 20:10 - 2016-02-12 11:05 - 00035328 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuapp.exe2016-03-08 20:10 - 2016-02-12 11:05 - 00030208 _____ (Microsoft Corporation) C:\windows\SysWOW64\wups.dll2016-03-08 20:10 - 2016-02-08 23:53 - 00387792 _____ (Microsoft Corporation) C:\windows\system32\iedkcs32.dll2016-03-08 20:10 - 2016-02-08 23:10 - 00341200 _____ (Microsoft Corporation) C:\windows\SysWOW64\iedkcs32.dll2016-03-08 20:10 - 2016-02-08 14:05 - 20352512 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtml.dll2016-03-08 20:10 - 2016-02-08 13:51 - 02724864 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtml.tlb2016-03-08 20:10 - 2016-02-08 13:39 - 00496640 _____ (Microsoft Corporation) C:\windows\SysWOW64\vbscript.dll2016-03-08 20:10 - 2016-02-08 13:39 - 00062464 _____ (Microsoft Corporation) C:\windows\SysWOW64\iesetup.dll2016-03-08 20:10 - 2016-02-08 13:38 - 00341504 _____ (Microsoft Corporation) C:\windows\SysWOW64\html.iec2016-03-08 20:10 - 2016-02-08 13:38 - 00047616 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieetwproxystub.dll2016-03-08 20:10 - 2016-02-08 13:37 - 00064000 _____ (Microsoft Corporation) C:\windows\SysWOW64\MshtmlDac.dll2016-03-08 20:10 - 2016-02-08 13:34 - 02280448 _____ (Microsoft Corporation) C:\windows\SysWOW64\iertutil.dll2016-03-08 20:10 - 2016-02-08 13:32 - 00047104 _____ (Microsoft Corporation) C:\windows\SysWOW64\jsproxy.dll2016-03-08 20:10 - 2016-02-08 13:31 - 00030720 _____ (Microsoft Corporation) C:\windows\SysWOW64\iernonce.dll2016-03-08 20:10 - 2016-02-08 13:30 - 00476160 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieui.dll2016-03-08 20:10 - 2016-02-08 13:28 - 00663552 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript.dll2016-03-08 20:10 - 2016-02-08 13:28 - 00620032 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript9diag.dll2016-03-08 20:10 - 2016-02-08 13:28 - 00115712 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieUnatt.exe2016-03-08 20:10 - 2016-02-08 13:20 - 00416256 _____ (Microsoft Corporation) C:\windows\SysWOW64\dxtmsft.dll2016-03-08 20:10 - 2016-02-08 13:16 - 00060416 _____ (Microsoft Corporation) C:\windows\SysWOW64\JavaScriptCollectionAgent.dll2016-03-08 20:10 - 2016-02-08 13:15 - 00091136 _____ (Microsoft Corporation) C:\windows\SysWOW64\inseng.dll2016-03-08 20:10 - 2016-02-08 13:13 - 00168960 _____ (Microsoft Corporation) C:\windows\SysWOW64\msrating.dll2016-03-08 20:10 - 2016-02-08 13:12 - 00076288 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtmled.dll2016-03-08 20:10 - 2016-02-08 13:11 - 00279040 _____ (Microsoft Corporation) C:\windows\SysWOW64\dxtrans.dll2016-03-08 20:10 - 2016-02-08 13:10 - 04611072 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript9.dll2016-03-08 20:10 - 2016-02-08 13:10 - 00130048 _____ (Microsoft Corporation) C:\windows\SysWOW64\occache.dll2016-03-08 20:10 - 2016-02-08 13:03 - 00230400 _____ (Microsoft Corporation) C:\windows\SysWOW64\webcheck.dll2016-03-08 20:10 - 2016-02-08 13:02 - 13012480 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieframe.dll2016-03-08 20:10 - 2016-02-08 13:02 - 00687104 _____ (Microsoft Corporation) C:\windows\SysWOW64\msfeeds.dll2016-03-08 20:10 - 2016-02-08 13:01 - 02050560 _____ (Microsoft Corporation) C:\windows\SysWOW64\inetcpl.cpl2016-03-08 20:10 - 2016-02-08 13:01 - 01155072 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtmlmedia.dll2016-03-08 20:10 - 2016-02-08 12:43 - 02121216 _____ (Microsoft Corporation) C:\windows\SysWOW64\wininet.dll2016-03-08 20:10 - 2016-02-08 12:39 - 01311744 _____ (Microsoft Corporation) C:\windows\SysWOW64\urlmon.dll2016-03-08 20:10 - 2016-02-08 12:38 - 00710144 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieapfltr.dll2016-03-08 20:10 - 2016-02-08 11:41 - 02724864 _____ (Microsoft Corporation) C:\windows\system32\mshtml.tlb2016-03-08 20:10 - 2016-02-08 11:41 - 00004096 _____ (Microsoft Corporation) C:\windows\system32\ieetwcollectorres.dll2016-03-08 20:10 - 2016-02-08 11:27 - 02887680 _____ (Microsoft Corporation) C:\windows\system32\iertutil.dll2016-03-08 20:10 - 2016-02-08 11:27 - 00066560 _____ (Microsoft Corporation) C:\windows\system32\iesetup.dll2016-03-08 20:10 - 2016-02-08 11:26 - 00571904 _____ (Microsoft Corporation) C:\windows\system32\vbscript.dll2016-03-08 20:10 - 2016-02-08 11:26 - 00048640 _____ (Microsoft Corporation) C:\windows\system32\ieetwproxystub.dll2016-03-08 20:10 - 2016-02-08 11:19 - 00054784 _____ (Microsoft Corporation) C:\windows\system32\jsproxy.dll2016-03-08 20:10 - 2016-02-08 11:18 - 00034304 _____ (Microsoft Corporation) C:\windows\system32\iernonce.dll2016-03-08 20:10 - 2016-02-08 11:15 - 00615936 _____ (Microsoft Corporation) C:\windows\system32\ieui.dll2016-03-08 20:10 - 2016-02-08 11:14 - 00114688 _____ (Microsoft Corporation) C:\windows\system32\ieetwcollector.exe2016-03-08 20:10 - 2016-02-08 11:06 - 00968704 _____ (Microsoft Corporation) C:\windows\system32\MsSpellCheckingFacility.exe2016-03-08 20:10 - 2016-02-08 11:03 - 00489984 _____ (Microsoft Corporation) C:\windows\system32\dxtmsft.dll2016-03-08 20:10 - 2016-02-08 10:55 - 00077824 _____ (Microsoft Corporation) C:\windows\system32\JavaScriptCollectionAgent.dll2016-03-08 20:10 - 2016-02-08 10:54 - 00107520 _____ (Microsoft Corporation) C:\windows\system32\inseng.dll2016-03-08 20:10 - 2016-02-08 10:49 - 00315392 _____ (Microsoft Corporation) C:\windows\system32\dxtrans.dll2016-03-08 20:10 - 2016-02-08 10:47 - 00152064 _____ (Microsoft Corporation) C:\windows\system32\occache.dll2016-03-08 20:10 - 2016-02-08 10:35 - 00718336 _____ (Microsoft Corporation) C:\windows\system32\ie4uinit.exe2016-03-08 20:10 - 2016-02-08 10:34 - 00798720 _____ (Microsoft Corporation) C:\windows\system32\msfeeds.dll2016-03-08 20:10 - 2016-02-08 10:33 - 14613504 _____ (Microsoft Corporation) C:\windows\system32\ieframe.dll2016-03-08 20:10 - 2016-02-08 10:33 - 02123264 _____ (Microsoft Corporation) C:\windows\system32\inetcpl.cpl2016-03-08 20:10 - 2016-02-08 10:07 - 01546752 _____ (Microsoft Corporation) C:\windows\system32\urlmon.dll2016-03-08 20:10 - 2016-02-08 09:55 - 00800768 _____ (Microsoft Corporation) C:\windows\system32\ieapfltr.dll2016-03-08 20:10 - 2016-02-04 10:52 - 03211264 _____ (Microsoft Corporation) C:\windows\system32\win32k.sys2016-03-08 20:10 - 2016-02-03 11:58 - 00862208 _____ (Microsoft Corporation) C:\windows\system32\oleaut32.dll2016-03-08 20:10 - 2016-02-03 11:52 - 00084992 _____ (Microsoft Corporation) C:\windows\system32\asycfilt.dll2016-03-08 20:10 - 2016-02-03 11:49 - 00572416 _____ (Microsoft Corporation) C:\windows\SysWOW64\oleaut32.dll2016-03-08 20:10 - 2016-02-03 11:43 - 00067584 _____ (Microsoft Corporation) C:\windows\SysWOW64\asycfilt.dll2016-03-08 20:10 - 2016-02-03 11:07 - 00091648 _____ (Microsoft Corporation) C:\windows\system32\Drivers\USBSTOR.SYS2016-03-08 20:10 - 2016-01-11 12:11 - 01684416 _____ (Microsoft Corporation) C:\windows\system32\Drivers\ntfs.sys2016-03-08 20:10 - 2015-11-19 07:07 - 00994760 _____ (Microsoft Corporation) C:\windows\system32\ucrtbase.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00063840 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-private-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00020832 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-math-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00019808 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00017760 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-string-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00017760 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-stdio-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00016224 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-runtime-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00015712 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-convert-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00014176 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-time-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00014176 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-core-localization-l1-2-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00013664 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00012640 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-process-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00012640 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-heap-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00012640 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-conio-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00012128 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-utility-l1-1-0.dll2016-03-08 20:10 - 2015-11-19 07:07 - 00012128 _____ (Microsoft Corporation) C:\windows\system32\api-ms-win-crt-locale-l1-1-0.dll2016-03-08 20:10 - 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2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-handle-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-fibers-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-errorhandling-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-delayload-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-debug-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-datetime-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 11:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-console-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 10:48 - 00064000 _____ (Microsoft Corporation) C:\windows\system32\auditpol.exe2016-03-08 20:09 - 2016-02-11 10:43 - 00050176 _____ (Microsoft Corporation) C:\windows\SysWOW64\auditpol.exe2016-03-08 20:09 - 2016-02-11 10:41 - 00338432 _____ (Microsoft Corporation) C:\windows\system32\conhost.exe2016-03-08 20:09 - 2016-02-11 10:40 - 00296960 _____ (Microsoft Corporation) C:\windows\system32\rstrui.exe2016-03-08 20:09 - 2016-02-11 10:34 - 00290816 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb10.sys2016-03-08 20:09 - 2016-02-11 10:34 - 00159232 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb.sys2016-03-08 20:09 - 2016-02-11 10:33 - 00129024 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb20.sys2016-03-08 20:09 - 2016-02-11 10:32 - 00112640 _____ (Microsoft Corporation) C:\windows\system32\smss.exe2016-03-08 20:09 - 2016-02-11 10:32 - 00030720 _____ (Microsoft Corporation) C:\windows\system32\lsass.exe2016-03-08 20:09 - 2016-02-11 10:32 - 00025600 _____ (Microsoft Corporation) C:\windows\SysWOW64\setup16.exe2016-03-08 20:09 - 2016-02-11 10:32 - 00014336 _____ (Microsoft Corporation) C:\windows\SysWOW64\ntvdm64.dll2016-03-08 20:09 - 2016-02-11 10:32 - 00007680 _____ (Microsoft Corporation) C:\windows\SysWOW64\instnm.exe2016-03-08 20:09 - 2016-02-11 10:32 - 00002048 _____ (Microsoft Corporation) C:\windows\SysWOW64\user.exe2016-03-08 20:09 - 2016-02-11 10:31 - 00036352 _____ (Microsoft Corporation) C:\windows\SysWOW64\cryptbase.dll2016-03-08 20:09 - 2016-02-11 10:30 - 00006144 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-security-base-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 10:30 - 00004608 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-threadpool-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 10:30 - 00003584 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-xstate-l1-1-0.dll2016-03-08 20:09 - 2016-02-11 10:30 - 00003072 ____H (Microsoft Corporation) C:\windows\SysWOW64\api-ms-win-core-util-l1-1-0.dll2016-03-08 20:09 - 2016-02-09 02:57 - 14634496 _____ (Microsoft Corporation) C:\windows\system32\wmp.dll2016-03-08 20:09 - 2016-02-09 02:57 - 12625920 _____ (Microsoft Corporation) C:\windows\system32\wmploc.DLL2016-03-08 20:09 - 2016-02-09 02:56 - 00005120 _____ (Microsoft Corporation) C:\windows\system32\msdxm.ocx2016-03-08 20:09 - 2016-02-09 02:56 - 00005120 _____ (Microsoft Corporation) C:\windows\system32\dxmasf.dll2016-03-08 20:09 - 2016-02-09 02:55 - 00030720 _____ (Microsoft Corporation) C:\windows\system32\seclogon.dll2016-03-08 20:09 - 2016-02-09 02:54 - 00009728 _____ (Microsoft Corporation) C:\windows\system32\spwmp.dll2016-03-08 20:09 - 2016-02-09 02:51 - 12625408 _____ (Microsoft Corporation) C:\windows\SysWOW64\wmploc.DLL2016-03-08 20:09 - 2016-02-09 02:51 - 11411456 _____ (Microsoft Corporation) C:\windows\SysWOW64\wmp.dll2016-03-08 20:09 - 2016-02-09 02:13 - 00008192 _____ (Microsoft Corporation) C:\windows\SysWOW64\spwmp.dll2016-03-08 20:09 - 2016-02-09 02:13 - 00004096 _____ (Microsoft Corporation) C:\windows\SysWOW64\msdxm.ocx2016-03-08 20:09 - 2016-02-09 02:13 - 00004096 _____ (Microsoft Corporation) C:\windows\SysWOW64\dxmasf.dll2016-03-08 20:09 - 2016-02-08 13:05 - 25816576 _____ (Microsoft Corporation) C:\windows\system32\mshtml.dll2016-03-08 20:09 - 2016-02-08 11:26 - 00417792 _____ (Microsoft Corporation) C:\windows\system32\html.iec2016-03-08 20:09 - 2016-02-08 11:26 - 00088064 _____ (Microsoft Corporation) C:\windows\system32\MshtmlDac.dll2016-03-08 20:09 - 2016-02-08 11:16 - 06052352 _____ (Microsoft Corporation) C:\windows\system32\jscript9.dll2016-03-08 20:09 - 2016-02-08 11:14 - 00144384 _____ (Microsoft Corporation) C:\windows\system32\ieUnatt.exe2016-03-08 20:09 - 2016-02-08 11:13 - 00817664 _____ (Microsoft Corporation) C:\windows\system32\jscript.dll2016-03-08 20:09 - 2016-02-08 11:13 - 00814080 _____ (Microsoft Corporation) C:\windows\system32\jscript9diag.dll2016-03-08 20:09 - 2016-02-08 10:52 - 00199680 _____ (Microsoft Corporation) C:\windows\system32\msrating.dll2016-03-08 20:09 - 2016-02-08 10:51 - 00092160 _____ (Microsoft Corporation) C:\windows\system32\mshtmled.dll2016-03-08 20:09 - 2016-02-08 10:37 - 00262144 _____ (Microsoft Corporation) C:\windows\system32\webcheck.dll2016-03-08 20:09 - 2016-02-08 10:33 - 01359360 _____ (Microsoft Corporation) C:\windows\system32\mshtmlmedia.dll2016-03-08 20:09 - 2016-02-08 10:19 - 02597376 _____ (Microsoft Corporation) C:\windows\system32\wininet.dll2016-03-08 20:09 - 2016-02-05 11:54 - 00100864 _____ (Microsoft Corporation) C:\windows\system32\fontsub.dll2016-03-08 20:09 - 2016-02-05 11:54 - 00041472 _____ (Microsoft Corporation) C:\windows\system32\lpk.dll2016-03-08 20:09 - 2016-02-05 11:53 - 00046080 _____ (Adobe Systems) C:\windows\system32\atmlib.dll2016-03-08 20:09 - 2016-02-05 11:53 - 00014336 _____ (Microsoft Corporation) C:\windows\system32\dciman32.dll2016-03-08 20:09 - 2016-02-05 11:50 - 00025600 _____ (Microsoft Corporation) C:\windows\SysWOW64\lpk.dll201 Share this post Link to post Share on other sites
Juliet Posted March 12, 2016 Do you still have the 2 antivirus on the computer? HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [7139768 2016-03-10] (AVAST Software) (Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe Then you tried to remove Sophos?, there are still many services and related files left behind from an incomplete uninstall. Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2 We can run the chkdsk utility shortly. ~~~~~~~~~~~~~ Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below: To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. save it to the Desktop as fixlist.txt NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow) start CreateRestorePoint: CloseProcesses: SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBox SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBox BHO-x32: Java Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\ssv.dll [2015-11-19] (Oracle Corporation) BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\jp2ssv.dll [2015-11-19] (Oracle Corporation) FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2012-07-17] (Pando Networks) C:\Users\Annie\AppData\Local\Temp\sqlite3.dll CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.15\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll => No File CMD: ipconfig /flushdns CMD: netsh winsock reset all CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset CMD: bitsadmin /reset /allusers Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f EmptyTemp: Hosts: End Share this post Link to post Share on other sites
AverageAnnie Posted March 12, 2016 I did try to remove it, I got it from university and it stopped working after awhile and that's when I tried to get rid of through control panel uninstall but it didn't work. I got Avast after this problem started as a recommendation from a friend. Also, since you mentioned Sophos I wanted to get a screenshot of the error message. I thought this was a generic problem but I think I may be wrong:The fixlist was created and FRST64 was run and it gave me the Fixlog here: (computer was also restarted but the errors popped up once the user screen appeared again)Fix result of Farbar Recovery Scan Tool (x64) Version:05-03-2016 01Ran by Annie (2016-03-11 22:26:52) Run:1Running from C:\Users\Annie\DesktopLoaded Profiles: UpdatusUser & Annie (Available Profiles: UpdatusUser & Annie)Boot Mode: Normal==============================================fixlist content:*****************startCreateRestorePoint:CloseProcesses:SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBoxSearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=SMSTDF&pc=MASM&src=IE-SearchBoxBHO-x32: Java Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\ssv.dll [2015-11-19] (Oracle Corporation)BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_66\bin\jp2ssv.dll [2015-11-19] (Oracle Corporation)FF Plugin HKU\S-1-5-21-3575110223-3707097088-2884409191-1001: pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2012-07-17] (Pando Networks)C:\Users\Annie\AppData\Local\Temp\sqlite3.dllCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.28.15\psuser_64.dll => No FileCustomCLSID: HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Annie\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll => No FileCMD: ipconfig /flushdnsCMD: netsh winsock reset allCMD: netsh int ipv4 resetCMD: netsh int ipv6 resetCMD: bitsadmin /reset /allusersReg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /fReg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /fReg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /fReg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /fEmptyTemp:Hosts:End*****************Restore point was successfully created.Processes closed successfully.HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => key removed successfullyHKCR\Wow6432Node\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found."HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}" => key removed successfully"HKCR\Wow6432Node\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}" => key removed successfully"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => key removed successfully"HKCR\Wow6432Node\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin" => key removed successfullyC:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll => moved successfullyC:\Users\Annie\AppData\Local\Temp\sqlite3.dll => moved successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}" => key removed successfully"HKU\S-1-5-21-3575110223-3707097088-2884409191-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}" => key removed successfully========= ipconfig /flushdns =========Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.========= End of CMD: ================== netsh winsock reset all =========Sucessfully reset the Winsock Catalog.You must restart the computer in order to complete the reset.========= End of CMD: ================== netsh int ipv4 reset =========Reseting Global, OK!Reseting Interface, OK!Restart the computer to complete this action.========= End of CMD: ================== netsh int ipv6 reset =========Reseting Interface, OK!Restart the computer to complete this action.========= End of CMD: ================== bitsadmin /reset /allusers =========BITSADMIN version 3.0 [ 7.5.7601 ]BITS administration utility.© Copyright 2000-2006 Microsoft Corp.BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.Unable to cancel {76D42C8C-C2BA-484F-9D95-3F62C3ECB28D}.{75CC1B06-0800-4B06-A6B2-8884593D913F} canceled.1 out of 2 jobs canceled.========= End of CMD: ================== reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========The operation completed successfully.========= End of Reg: ================== reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========The operation completed successfully.========= End of Reg: ================== reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========The operation completed successfully.========= End of Reg: ================== reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========The operation completed successfully.========= End of Reg: =========C:\Windows\System32\Drivers\etc\hosts => moved successfullyHosts restored successfully.EmptyTemp: => 2.5 GB temporary data Removed.The system needed a reboot.==== End of Fixlog 22:28:10 ==== Share this post Link to post Share on other sites
Juliet Posted March 12, 2016 (edited) The screen shot displays a file needed by Sophos to run correctly but has been partially removed. We can remove the other left over related files to Sophos but, is this something that was required by University? and if the remaining files/folders, services are removed will this cause a problem at the school? You make the decision, I'll list the fix to follow if Sophos can be removed. Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below: To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. save it to the Desktop as fixlist.txt NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow) start CreateRestorePoint: CloseProcesses: AppInit_DLLs: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll [217672 2014-09-15] () AppInit_DLLs-x32: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll [275352 2014-09-15] () R1 SAVOnAccess; C:\Windows\System32\DRIVERS\savonaccess.sys [158976 2014-09-16] (Sophos Limited) C:\Windows\System32\DRIVERS\savonaccess.sys S3 sdcfilter; C:\Windows\System32\DRIVERS\sdcfilter.sys [38144 2014-09-16] (Sophos Limited) S4 SophosBootDriver; C:\Windows\System32\DRIVERS\SophosBootDriver.sys [27904 2014-09-16] (Sophos Limited) C:\Windows\System32\DRIVERS\sdcfilter.sys C:\Windows\System32\DRIVERS\SophosBootDriver.sys EmptyTemp: End Open FRST/FRST64 and press the > Fix < button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. Please tell me what the computer is doing now? Edited March 12, 2016 by Juliet typo Share this post Link to post Share on other sites
AverageAnnie Posted March 13, 2016 Oh, it was just a program offer from the school for students and it just failed to continue working and would refuse to start up, so no issue there! But I completed the fixlist and it restarted and I've been waiting and browsing and using it normally and so far none of the errors have popped up!Thank you very, very much! I apologize for not just posting the screenshot earlier, I should have provided more information but it's been a bit crazy, thank you again! I genuinely appreciate your patience with my lack of good judgement there.Also, here is the fixlog just in case it would be useful for future reference:Fix result of Farbar Recovery Scan Tool (x64) Version:05-03-2016 01Ran by Annie (2016-03-12 21:58:02) Run:2Running from C:\Users\Annie\DesktopLoaded Profiles: UpdatusUser & Annie (Available Profiles: UpdatusUser & Annie)Boot Mode: Normal==============================================fixlist content:*****************startCreateRestorePoint:CloseProcesses:AppInit_DLLs: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll [217672 2014-09-15] ()AppInit_DLLs-x32: ,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll [275352 2014-09-15] ()R1 SAVOnAccess; C:\Windows\System32\DRIVERS\savonaccess.sys [158976 2014-09-16] (Sophos Limited)C:\Windows\System32\DRIVERS\savonaccess.sysS3 sdcfilter; C:\Windows\System32\DRIVERS\sdcfilter.sys [38144 2014-09-16] (Sophos Limited)S4 SophosBootDriver; C:\Windows\System32\DRIVERS\SophosBootDriver.sys [27904 2014-09-16] (Sophos Limited)C:\Windows\System32\DRIVERS\sdcfilter.sysC:\Windows\System32\DRIVERS\SophosBootDriver.sysEmptyTemp:End*****************Restore point was successfully created.Processes closed successfully.",C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL" => Value data removed successfully.",C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL" => Value data removed successfully.SAVOnAccess => Service stopped successfully.SAVOnAccess => service removed successfullyC:\Windows\System32\DRIVERS\savonaccess.sys => moved successfullysdcfilter => service removed successfullySophosBootDriver => service removed successfullyC:\Windows\System32\DRIVERS\sdcfilter.sys => moved successfullyC:\Windows\System32\DRIVERS\SophosBootDriver.sys => moved successfullyEmptyTemp: => 275.1 MB temporary data Removed.The system needed a reboot.==== End of Fixlog 21:58:49 ==== Share this post Link to post Share on other sites
Juliet Posted March 13, 2016 Glad it's working now and your welcome What we can do now is run an online scan with Eset, for the time being it is our most trusted scanner. Most reliable and thorough. The settings I suggest will show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find. This scanner can take quite a bit of time to run, depending of course how full your computer is. Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled. ESET Online Scan Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled. Please download ESET Online Scan and save the file to your Desktop. Temporarily disable your anti-virus software. For instructions, please refer to the following link. Double-click esetsmartinstaller_enu.exe to run the programme. Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start. Agree to the Terms of Use once more and click Start. Allow components to download. Place a checkmark next to Enable detection of potentially unwanted applications. Click Advanced settings. Place a checkmark next to:Scan archives Scan for potentially unsafe applications Enable Anti-Stealth technology Ensure Remove found threats is unchecked. Click Start. Wait for the scan to finish. Please be patient as this can take some time. Upon completion, click . If no threats were found, skip the next two bullet points. Click and save the file to your Desktop, naming it something such as "MyEsetScan". Push the Back button. Place a checkmark next to and click . Re-enable your anti-virus software. Copy the contents of the log and paste in your next reply. Share this post Link to post Share on other sites
AverageAnnie Posted March 14, 2016 Here it is! Also, if you don't mind me asking, what's your opinion of Avast, is it a good program for protection?C:\Users\Annie\AppData\Local\Google\Chrome\Application\plugins\npMozCouponPrinter.dll a variant of Win32/Adware.Coupons.AA applicationC:\Users\Annie\Desktop\Short Files\CouponPrinterCPS.exe a variant of Win32/Adware.Coupons.AA applicationC:\Users\Annie\Downloads\winzip190.exe a variant of Win32/Systweak.L potentially unwanted applicationC:\Users\Annie\Downloads\HP Downloads\HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver - PS_AIO_06_C4700_USW_Full_Win_WW_140_175-4.exe a variant of Win32/Adware.Coupons.AA applicationC:\Windows\CouponPrinter.ocx a variant of Win32/Adware.Coupons.AA application Share this post Link to post Share on other sites
Juliet Posted March 14, 2016 Please open Notepad *Do Not Use Wordpad!* or use any other text editor than Notepad or the script will fail. (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the quote box below: To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. save it to the Desktop as fixlist.txt NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. It needs to be saved Next to the "Farbar Recovery Scan Tool" (If asked to overwrite existing one please allow) start CreateRestorePoint: CloseProcesses: C:\Users\Annie\AppData\Local\Google\Chrome\Application\plugins\npMozCouponPrinter.dll C:\Users\Annie\Desktop\Short Files\CouponPrinterCPS.exe C:\Users\Annie\Downloads\winzip190.exe C:\Users\Annie\Downloads\HP Downloads\HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver - PS_AIO_06_C4700_USW_Full_Win_WW_140_175-4.exe C:\Windows\CouponPrinter.ocx EmptyTemp: End Open FRST/FRST64 and press the > Fix < button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. This should do it, what is the computer doing now? Share this post Link to post Share on other sites
AverageAnnie Posted March 20, 2016 (edited) Sorry for the delay! Student life. xP So far it's been behaving without issue. Thank you again! Here is the log:Fix result of Farbar Recovery Scan Tool (x64) Version:05-03-2016 01Ran by Annie (2016-03-20 13:03:48) Run:3Running from C:\Users\Annie\DesktopLoaded Profiles: UpdatusUser & Annie (Available Profiles: UpdatusUser & Annie)Boot Mode: Normal==============================================fixlist content:*****************startCreateRestorePoint:CloseProcesses:C:\Users\Annie\AppData\Local\Google\Chrome\Application\plugins\npMozCouponPrinter.dllC:\Users\Annie\Desktop\Short Files\CouponPrinterCPS.exeC:\Users\Annie\Downloads\winzip190.exeC:\Users\Annie\Downloads\HP Downloads\HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver - PS_AIO_06_C4700_USW_Full_Win_WW_140_175-4.exeC:\Windows\CouponPrinter.ocxEmptyTemp:End*****************Restore point was successfully created.Processes closed successfully.C:\Users\Annie\AppData\Local\Google\Chrome\Application\plugins\npMozCouponPrinter.dll => moved successfullyC:\Users\Annie\Desktop\Short Files\CouponPrinterCPS.exe => moved successfullyC:\Users\Annie\Downloads\winzip190.exe => moved successfullyC:\Users\Annie\Downloads\HP Downloads\HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver - PS_AIO_06_C4700_USW_Full_Win_WW_140_175-4.exe => moved successfullyC:\Windows\CouponPrinter.ocx => moved successfullyEmptyTemp: => 773.5 MB temporary data Removed.The system needed a reboot.==== End of Fixlog 13:08:35 ==== Edited March 20, 2016 by AverageAnnie Share this post Link to post Share on other sites
Juliet Posted March 21, 2016 what's your opinion of Avast, is it a good program for protection Sorry I didn't see this earlier. Avast is a good antivirus but, others are too. What helps a computer the most is layered security which I'll post info about this too. I think your good to go! DelFix Please download DelFix or from Here and save the file to your Desktop. Double-click DelFix.exe to run the programme. Place a checkmark next to the following items: Activate UAC Remove disinfection tools Click the Run button. -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete). ~~~~~~~~~~~~~~~~~~~` Answers to common security questions - Best Practices by quietman7, MVP How Malware Spreads - How did I get infected? by quietman7, MVP Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP How to Prevent Malware by miekiemoes, MVP How to backup and restore your data using Cobian Backup by YourHighness Slow Computer/browser? It May Not Be Malware by quietman7, MVP AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads. CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware. Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software. Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution. NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you. Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you. SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies. Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs. Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services. VirusTotal (File & URL) Jotti's Malware Scan (File) Dr.Web Online Check (URL) Trend Micro Site Safety Center (URL) Norton Safe Web (URL) Want to help others? Join the ClassRoom and learn how. Share this post Link to post Share on other sites
AverageAnnie Posted March 22, 2016 Fantastic, thank you so much! I really appreciate your time and help! Share this post Link to post Share on other sites
Juliet Posted March 28, 2016 Glad we could help. Since this issue appears resolved ... this Topic is closed. Share this post Link to post Share on other sites
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