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Computer is slow,Shockwave crashes,Screen,mouse freezes,Am I infected?


leftydrummrr
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I have Windows 10,Lenovo Thinkcenter,Avast Free version,CC cleaner,Spybot,and use Spyware Blaster frequently.Chrome is my browser.I have a wired connection to U-Verse internet. The computer is getting noticeably slower on start up, and moving from page to page. About once a week Shockwave will crash.,and at different times,the screen and mouse will freeze if i'm away from the computer. I have to manually shut down and restart to get everything to work again. Am I infected? Hope to catch it now before it gets critical. Thanks.

Edited by leftydrummrr
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read over this and see if it helps

http://www.pcadvisor.co.uk/how-to/internet/how-stop-shockwave-flash-crashing-in-google-chrome-summary-3332967/

 

BY4dvz9.pngAdwCleaner

  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Follow the prompts.
  • Click Scan.
  • Upon completion, click Report. A log (AdwCleaner[sX].txt) will open. Briefly check the log for anything you know to be legitimate.
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean.
  • Follow the prompts and allow your computer to reboot.
  • After rebooting, a log (AdwCleaner[sX].txt) will open. Copy the contents of the log and paste in your next reply.
-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Please download Junkware Removal Tool

or from here http://downloads.malwarebytes.org/file/jrt

to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
please post

AdwCleaner[CX].txt

JRT.txt

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Read the link and updated Chrome. I'm having problems with Adware. Downloaded,saved to desktop,ran scan as administrator. Finished scan,but no Report to click on. It says... waiting for action,please uncheck elements you want to keep... Nothing but a capital N in the far left column under results. Don't see any elements to check or keep. I'm not the sharpest PC tool in the shed,but I'm missing something. I've done this before, and other similar scans, and didn't have any trouble.

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Yes, there is a clean button. I clicked it and this is the report.

 

# AdwCleaner v5.101 - Logfile created 08/03/2016 at 18:59:41

# Updated 07/03/2016 by Xplode
# Database : 2016-03-08.1 [server]
# Operating system : Windows 10 Pro (x64)
# Username : Mark Gisi - MARKGISI-PC
# Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Folders ] *****
***** [ Files ] *****
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}
***** [ Web browsers ] *****
*************************
:: "Tracing" keys removed
:: Winsock settings cleared
*************************
C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [865 bytes] - [08/03/2016 18:59:41]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s2].txt - [958 bytes] - [08/03/2016 16:12:17]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s3].txt - [1050 bytes] - [08/03/2016 16:33:55]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s4].txt - [1140 bytes] - [08/03/2016 16:44:05]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s5].txt - [1234 bytes] - [08/03/2016 18:58:28]
########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1328 bytes] ##########
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Just finished,here is the log.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.3 (02.09.2016)
Operating System: Windows 10 Pro x64
Ran by Mark Gisi (Administrator) on Tue 03/08/2016 at 19:13:57.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
File System: 1
Successfully deleted: C:\Users\Mark Gisi\AppData\Local\nico mak computing (Folder)
Registry: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 03/08/2016 at 20:48:20.39
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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sure do hope it's not hardware, it doesn't look to be related to malware.

 

Give it a day and if the mouse freezes again, head over to the User to User forum and open a new topic.

 

AFZxnZc.jpg DelFix

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  • 2 weeks later...

Since March 15 the computer has slowed down several times,almost stopped. Most of the time when that happened, I had to manually shut down and restart. I downloaded Ad Aware ,scanned and cleaned. Each time I used Ad Aware,the computer was as fast as new. I have started using Avast's Pro Antivirus,and Safe Zone browser instead of Chrome. So far it seems to be faster,and not slowing down. Any thoughts? Thanks.

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Many reasons why a computer would slow down. If it happens again, see if you can open task manager and see what item is pulling the most CPU.

 

By chance, can you show me the logs created by AdwCleaner

See if you can find this file AdwCleaner[C1].txt

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Could not find the C1 file,but here is the latest scan today# AdwCleaner v5.105 - Logfile created 24/03/2016 at 15:40:19

# Updated 21/03/2016 by Xplode
# Database : 2016-03-24.2 [server]
# Operating system : Windows 10 Pro (x64)
# Username : Mark Gisi - MARKGISI-PC
# Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Folders ] *****
***** [ Files ] *****
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
***** [ Web browsers ] *****
[-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com
[-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com
*************************
:: "Tracing" keys removed
:: Winsock settings cleared
*************************
C:\AdwCleaner\AdwCleaner[C1].txt - [1057 bytes] - [21/03/2016 11:40:42]
C:\AdwCleaner\AdwCleaner[C2].txt - [1297 bytes] - [23/03/2016 15:33:57]
C:\AdwCleaner\AdwCleaner[C3].txt - [1073 bytes] - [24/03/2016 15:40:19]
C:\AdwCleaner\AdwCleaner[s1].txt - [884 bytes] - [21/03/2016 11:29:33]
C:\AdwCleaner\AdwCleaner[s2].txt - [1122 bytes] - [23/03/2016 15:32:39]
C:\AdwCleaner\AdwCleaner[s3].txt - [1269 bytes] - [24/03/2016 15:36:26]
C:\AdwCleaner\AdwCleaner[s4].txt - [1342 bytes] - [24/03/2016 15:39:29]

########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [1437 bytes] ##########.

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Let's try something.

 

Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

  • U5NwUGc.pngBackup Chrome Bookmarks
  • Now, let's uninstall Google Chrome then reinstall.

     

    Please download and install Revo Uninstaller Free <-- to your desktop.

    • Double click Revo Uninstaller to run it.
    • From the list of programs double click on Google Chrome
    • When prompted if you want to uninstall click Yes.
    • Be sure the Moderate option is selected then click Next.
    • The program will run, If prompted again click Yes
    • when the built-in uninstaller is finished click on Next.
    • Once the program has searched for leftovers click Next.
    • Check/tick the bolded items only on the list then click Delete
    • when prompted click on Yes and then on next.
    • put a check on any folders that are found and select delete
    • when prompted select yes then on next
    • Once done click Finish.
    Then, it can be reinstalled from

    http://www.google.com/chrome/

  • Tell me if this makes a difference.
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Please download Security Analysis by Rocket Grannie from here

  • Save it to your Desktop.
  • Close your security software to avoid potential conflicts.
  • Double click RGSA.exe
  • Click OK on the copyright-disclaimer
  • It will produce a log named SA Log.txt on the Desktop or in the same folder from where the tool is run if installed elsewhere.
  • Please copy and paste the contents of that log in this topic.
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Try this one

 

Download Security Check by screen317 from here.

or these 2 other sites.

http://rocketgrannie.spywareinfoforum.org/SecurityCheck.exe

http://www.bleepingcomputer.com/download/securitycheck/

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
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Here are the results.



Results of screen317's Security Check version 1.014 --- 12/23/15

x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Windows Defender

Spybot - Search and Destroy

avast! Antivirus

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

MVPS Hosts File

SpywareBlaster 5.4

Spybot - Search & Destroy

Java 8 Update 73

Java 8 Update 74

Java version 32-bit out of Date!

Google Chrome (49.0.2623.108)

````````Process Check: objlist.exe by Laurent````````

Spybot Teatimer.exe is disabled!

AVAST Software Avast AvastSvc.exe

avast software avast asww10mon.exe

AVAST Software Avast avastui.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: %

````````````````````End of Log``````````````````````
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VBJ9QO9.jpgJava

 

Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:

 

http://java.com/en/download/index.jsp

----------

 

See this page for instructions on how to clear java's cache.

 

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 Checked
    • Downloaded Applets

      Downloaded Applications

      Installed Applications and Applets

  • Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

  • Click OK to leave the Java Control Panel.
Do the above and use the computer. Then post back and give me an update.
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Did all of the above. Startup this morning was very slow,both browsers,Chrome and SafeZone,were slow . I usually keep three or four tabs open at the same time. Weather,Ebay,Email,and one more. Is this a problem? I went to only two tabs,email and P.C. Pitstop,and the computer got quicker and more responsive.

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Update

Did not the computer for over a half hour,came back and mouse would move,but no response at first. Slowly,started to respond,but never at full speed. Used ADwcleaner,performs like new...for a while. Here is the log.

 

# AdwCleaner v5.105 - Logfile created 26/03/2016 at 12:42:41
# Updated 21/03/2016 by Xplode
# Database : 2016-03-25.2 [server]
# Operating system : Windows 10 Pro (x64)
# Username : Mark Gisi - MARKGISI-PC
# Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Folders ] *****
***** [ Files ] *****
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
***** [ Web browsers ] *****
[-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com
[-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com
*************************
:: "Tracing" keys removed
:: Winsock settings cleared
*************************
C:\AdwCleaner\AdwCleaner[C1].txt - [1057 bytes] - [21/03/2016 11:40:42]
C:\AdwCleaner\AdwCleaner[C2].txt - [1297 bytes] - [23/03/2016 15:33:57]
C:\AdwCleaner\AdwCleaner[C3].txt - [1516 bytes] - [24/03/2016 15:40:19]
C:\AdwCleaner\AdwCleaner[C4].txt - [1146 bytes] - [26/03/2016 12:42:41]
C:\AdwCleaner\AdwCleaner[s1].txt - [884 bytes] - [21/03/2016 11:29:33]
C:\AdwCleaner\AdwCleaner[s2].txt - [1122 bytes] - [23/03/2016 15:32:39]
C:\AdwCleaner\AdwCleaner[s3].txt - [1269 bytes] - [24/03/2016 15:36:26]
C:\AdwCleaner\AdwCleaner[s4].txt - [1342 bytes] - [24/03/2016 15:39:29]
C:\AdwCleaner\AdwCleaner[s5].txt - [1488 bytes] - [26/03/2016 12:39:33]
########## EOF - C:\AdwCleaner\AdwCleaner[C4].txt - [1583 bytes] ##########
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xlK5Hdb.pngFarbar Recovery Scan Tool (FRST) Scan

  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Right-Click FRST.exe / FRST64.exe and select AVOiBNU.jpgRun as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.

     

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