leftydrummrr Posted March 7, 2016 Share Posted March 7, 2016 (edited) I have Windows 10,Lenovo Thinkcenter,Avast Free version,CC cleaner,Spybot,and use Spyware Blaster frequently.Chrome is my browser.I have a wired connection to U-Verse internet. The computer is getting noticeably slower on start up, and moving from page to page. About once a week Shockwave will crash.,and at different times,the screen and mouse will freeze if i'm away from the computer. I have to manually shut down and restart to get everything to work again. Am I infected? Hope to catch it now before it gets critical. Thanks. Edited March 7, 2016 by leftydrummrr Link to comment Share on other sites More sharing options...
Juliet Posted March 8, 2016 Share Posted March 8, 2016 read over this and see if it helps http://www.pcadvisor.co.uk/how-to/internet/how-stop-shockwave-flash-crashing-in-google-chrome-summary-3332967/ AdwCleaner Please download AdwCleaner and save the file to your Desktop. Right-Click AdwCleaner.exe and select Run as administrator to run the programme. Follow the prompts. Click Scan. Upon completion, click Report. A log (AdwCleaner[sX].txt) will open. Briefly check the log for anything you know to be legitimate. Ensure anything you know to be legitimate does not have a checkmark, and click Clean. Follow the prompts and allow your computer to reboot. After rebooting, a log (AdwCleaner[sX].txt) will open. Copy the contents of the log and paste in your next reply. -- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Please download Junkware Removal Tool or from here http://downloads.malwarebytes.org/file/jrt to your desktop. Shut down your protection software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. please post AdwCleaner[CX].txt JRT.txt Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 8, 2016 Author Share Posted March 8, 2016 Read the link and updated Chrome. I'm having problems with Adware. Downloaded,saved to desktop,ran scan as administrator. Finished scan,but no Report to click on. It says... waiting for action,please uncheck elements you want to keep... Nothing but a capital N in the far left column under results. Don't see any elements to check or keep. I'm not the sharpest PC tool in the shed,but I'm missing something. I've done this before, and other similar scans, and didn't have any trouble. Link to comment Share on other sites More sharing options...
Juliet Posted March 8, 2016 Share Posted March 8, 2016 do you see a clean button? Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 9, 2016 Author Share Posted March 9, 2016 Yes, there is a clean button. I clicked it and this is the report. # AdwCleaner v5.101 - Logfile created 08/03/2016 at 18:59:41 # Updated 07/03/2016 by Xplode # Database : 2016-03-08.1 [server] # Operating system : Windows 10 Pro (x64) # Username : Mark Gisi - MARKGISI-PC # Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe # Option : Clean # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLLs ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2} [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8} ***** [ Web browsers ] ***** ************************* :: "Tracing" keys removed :: Winsock settings cleared ************************* C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [865 bytes] - [08/03/2016 18:59:41] C:\Program Files (x86)\AdwCleaner\AdwCleaner[s2].txt - [958 bytes] - [08/03/2016 16:12:17] C:\Program Files (x86)\AdwCleaner\AdwCleaner[s3].txt - [1050 bytes] - [08/03/2016 16:33:55] C:\Program Files (x86)\AdwCleaner\AdwCleaner[s4].txt - [1140 bytes] - [08/03/2016 16:44:05] C:\Program Files (x86)\AdwCleaner\AdwCleaner[s5].txt - [1234 bytes] - [08/03/2016 18:58:28] ########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1328 bytes] ########## Link to comment Share on other sites More sharing options...
Juliet Posted March 9, 2016 Share Posted March 9, 2016 Did you run Junkware Removal Tool? Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 9, 2016 Author Share Posted March 9, 2016 Just finished,here is the log. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.3 (02.09.2016) Operating System: Windows 10 Pro x64 Ran by Mark Gisi (Administrator) on Tue 03/08/2016 at 19:13:57.64 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 1 Successfully deleted: C:\Users\Mark Gisi\AppData\Local\nico mak computing (Folder) Registry: 0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Tue 03/08/2016 at 20:48:20.39 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Link to comment Share on other sites More sharing options...
Juliet Posted March 9, 2016 Share Posted March 9, 2016 How is the computer? Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 15, 2016 Author Share Posted March 15, 2016 It is much faster,but today it froze again,without warning. I usually turn my wireless mouse off to save the battery. I turned the mouse back on and it was frozen on the screen. Restarted manually and its ok. Any thoughts? Link to comment Share on other sites More sharing options...
Juliet Posted March 15, 2016 Share Posted March 15, 2016 sure do hope it's not hardware, it doesn't look to be related to malware. Give it a day and if the mouse freezes again, head over to the User to User forum and open a new topic. DelFix Please download DelFix or from Here and save the file to your Desktop. Double-click DelFix.exe to run the programme. Place a checkmark next to the following items: Activate UAC Remove disinfection tools Click the Run button. -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete). ~~~~~~~~~~~ Answers to common security questions - Best Practices by quietman7, MVP How Malware Spreads - How did I get infected? by quietman7, MVP Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP How to Prevent Malware by miekiemoes, MVP How to backup and restore your data using Cobian Backup by YourHighness Slow Computer/browser? It May Not Be Malware by quietman7, MVP AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads. CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware. Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software. Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution. NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you. Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you. SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies. Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs. Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. Want to help others? Join the ClassRoom and learn how. Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 15, 2016 Author Share Posted March 15, 2016 Thank you for your help. Link to comment Share on other sites More sharing options...
Juliet Posted March 15, 2016 Share Posted March 15, 2016 We're glad to help Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 24, 2016 Author Share Posted March 24, 2016 Since March 15 the computer has slowed down several times,almost stopped. Most of the time when that happened, I had to manually shut down and restart. I downloaded Ad Aware ,scanned and cleaned. Each time I used Ad Aware,the computer was as fast as new. I have started using Avast's Pro Antivirus,and Safe Zone browser instead of Chrome. So far it seems to be faster,and not slowing down. Any thoughts? Thanks. Link to comment Share on other sites More sharing options...
Juliet Posted March 24, 2016 Share Posted March 24, 2016 Many reasons why a computer would slow down. If it happens again, see if you can open task manager and see what item is pulling the most CPU. By chance, can you show me the logs created by AdwCleaner See if you can find this file AdwCleaner[C1].txt Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 24, 2016 Author Share Posted March 24, 2016 Could not find the C1 file,but here is the latest scan today# AdwCleaner v5.105 - Logfile created 24/03/2016 at 15:40:19 # Updated 21/03/2016 by Xplode # Database : 2016-03-24.2 [server] # Operating system : Windows 10 Pro (x64) # Username : Mark Gisi - MARKGISI-PC # Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe # Option : Clean # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLLs ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** ***** [ Web browsers ] ***** [-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com [-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com ************************* :: "Tracing" keys removed :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C1].txt - [1057 bytes] - [21/03/2016 11:40:42] C:\AdwCleaner\AdwCleaner[C2].txt - [1297 bytes] - [23/03/2016 15:33:57] C:\AdwCleaner\AdwCleaner[C3].txt - [1073 bytes] - [24/03/2016 15:40:19] C:\AdwCleaner\AdwCleaner[s1].txt - [884 bytes] - [21/03/2016 11:29:33] C:\AdwCleaner\AdwCleaner[s2].txt - [1122 bytes] - [23/03/2016 15:32:39] C:\AdwCleaner\AdwCleaner[s3].txt - [1269 bytes] - [24/03/2016 15:36:26] C:\AdwCleaner\AdwCleaner[s4].txt - [1342 bytes] - [24/03/2016 15:39:29] ########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [1437 bytes] ##########. Link to comment Share on other sites More sharing options...
Juliet Posted March 24, 2016 Share Posted March 24, 2016 Let's try something. Instructions on how to backup your Favourites/Bookmarks and other data can be found below. Backup Chrome Bookmarks Now, let's uninstall Google Chrome then reinstall. Please download and install Revo Uninstaller Free <-- to your desktop. Double click Revo Uninstaller to run it. From the list of programs double click on Google Chrome When prompted if you want to uninstall click Yes. Be sure the Moderate option is selected then click Next. The program will run, If prompted again click Yes when the built-in uninstaller is finished click on Next. Once the program has searched for leftovers click Next. Check/tick the bolded items only on the list then click Delete when prompted click on Yes and then on next. put a check on any folders that are found and select delete when prompted select yes then on next Once done click Finish. Then, it can be reinstalled from http://www.google.com/chrome/ Tell me if this makes a difference. Link to comment Share on other sites More sharing options...
Juliet Posted March 24, 2016 Share Posted March 24, 2016 Please download Security Analysis by Rocket Grannie from here Save it to your Desktop. Close your security software to avoid potential conflicts. Double click RGSA.exe Click OK on the copyright-disclaimer It will produce a log named SA Log.txt on the Desktop or in the same folder from where the tool is run if installed elsewhere. Please copy and paste the contents of that log in this topic. Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 25, 2016 Author Share Posted March 25, 2016 Uninstalled and reinstalled Chrome. Unable to download SARG,says this site cant be reached. Will let you know if chrome behaves itself. seems a little quicker,but too soon to tell. Link to comment Share on other sites More sharing options...
Juliet Posted March 25, 2016 Share Posted March 25, 2016 Try this one Download Security Check by screen317 from here. or these 2 other sites. http://rocketgrannie.spywareinfoforum.org/SecurityCheck.exe http://www.bleepingcomputer.com/download/securitycheck/ Save it to your Desktop. Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document. Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 25, 2016 Author Share Posted March 25, 2016 Here are the results. Results of screen317's Security Check version 1.014 --- 12/23/15 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Windows Defender Spybot - Search and Destroy avast! Antivirus Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` MVPS Hosts File SpywareBlaster 5.4 Spybot - Search & Destroy Java 8 Update 73 Java 8 Update 74 Java version 32-bit out of Date! Google Chrome (49.0.2623.108) ````````Process Check: objlist.exe by Laurent```````` Spybot Teatimer.exe is disabled! AVAST Software Avast AvastSvc.exe avast software avast asww10mon.exe AVAST Software Avast avastui.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: % ````````````````````End of Log`````````````````````` Link to comment Share on other sites More sharing options...
Juliet Posted March 26, 2016 Share Posted March 26, 2016 Java Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it: http://java.com/en/download/index.jsp ---------- See this page for instructions on how to clear java's cache. Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) Under Temporary Internet Files, click the Delete Files button. There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets Downloaded Applications Installed Applications and Applets Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel. Do the above and use the computer. Then post back and give me an update. Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 26, 2016 Author Share Posted March 26, 2016 Did all of the above. Startup this morning was very slow,both browsers,Chrome and SafeZone,were slow . I usually keep three or four tabs open at the same time. Weather,Ebay,Email,and one more. Is this a problem? I went to only two tabs,email and P.C. Pitstop,and the computer got quicker and more responsive. Link to comment Share on other sites More sharing options...
leftydrummrr Posted March 26, 2016 Author Share Posted March 26, 2016 Update Did not the computer for over a half hour,came back and mouse would move,but no response at first. Slowly,started to respond,but never at full speed. Used ADwcleaner,performs like new...for a while. Here is the log. # AdwCleaner v5.105 - Logfile created 26/03/2016 at 12:42:41 # Updated 21/03/2016 by Xplode # Database : 2016-03-25.2 [server] # Operating system : Windows 10 Pro (x64) # Username : Mark Gisi - MARKGISI-PC # Running from : C:\Users\Mark Gisi\Downloads\AdwCleaner.exe # Option : Clean # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLLs ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** ***** [ Web browsers ] ***** [-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com [-] [C:\Users\Mark Gisi\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com ************************* :: "Tracing" keys removed :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C1].txt - [1057 bytes] - [21/03/2016 11:40:42] C:\AdwCleaner\AdwCleaner[C2].txt - [1297 bytes] - [23/03/2016 15:33:57] C:\AdwCleaner\AdwCleaner[C3].txt - [1516 bytes] - [24/03/2016 15:40:19] C:\AdwCleaner\AdwCleaner[C4].txt - [1146 bytes] - [26/03/2016 12:42:41] C:\AdwCleaner\AdwCleaner[s1].txt - [884 bytes] - [21/03/2016 11:29:33] C:\AdwCleaner\AdwCleaner[s2].txt - [1122 bytes] - [23/03/2016 15:32:39] C:\AdwCleaner\AdwCleaner[s3].txt - [1269 bytes] - [24/03/2016 15:36:26] C:\AdwCleaner\AdwCleaner[s4].txt - [1342 bytes] - [24/03/2016 15:39:29] C:\AdwCleaner\AdwCleaner[s5].txt - [1488 bytes] - [26/03/2016 12:39:33] ########## EOF - C:\AdwCleaner\AdwCleaner[C4].txt - [1583 bytes] ########## Link to comment Share on other sites More sharing options...
Juliet Posted March 27, 2016 Share Posted March 27, 2016 Wireless mouse and maybe check the batteries? Link to comment Share on other sites More sharing options...
Juliet Posted March 27, 2016 Share Posted March 27, 2016 Farbar Recovery Scan Tool (FRST) Scan Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop. Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run. Right-Click FRST.exe / FRST64.exe and select Run as administrator to run the programme. Click Yes to the disclaimer. Ensure the Addition.txt box is checked. Click the Scan button and let the programme run. Upon completion, click OK, then OK on the Addition.txt pop up screen. Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. Link to comment Share on other sites More sharing options...
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