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If you think that the computer may be infected, I would recommend doing a malware scan using the free versions from malwarebytes and AdwCleaner:,

 

http://www.malwarebytes.org/products/malwarebytes_free/ ** Be sure to uncheck the box to install the "Free Trial" version **

 

http://www.bleepingcomputer.com/download/adwcleaner/

 

If that does not solve the malware issue you can post for help in our malware forum:

 

http://forums.pcpitstop.com/index.php?/forum/9-viruses-spyware-adware/

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