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mdcarlso

Help To RemoveOffers4U

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Hello,

 

My mother-in-law has a nasty adware virus on her laptop called Offers4U. I have uninstalled all non-essential programs, uninstalled all Chrome Extensions, run PC Matic a dozen times, and even completely uninstalled and re-installed Google Chrome. Nothing seems to work and there is very little support for this online.

 

I have made their laptop functional by finally installing adblock and popup block extensions for Chrome. This is working, but it is just a bandaid. I need this removed - any support is appreciated.

 

PS - Why doesn't PC Matic remove this?

Thanks

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http://malwaretips.com/blogs/offers4u-virus-removal/

 

Why this type of garbage is considered a PUP (Potentially Unwanted Program) is beyond me, as I can't for the world imagine that someone would intentionally install this stuff on their computer.

I guess that they do though, in the name of trying to 'save a buck', I suppose.

 

:) Y

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Hi MOMBO,

 

Welcome to the Pit.

 

Basically, the following three tools will cover most everything in the link that Y kawika provided:

 

 

Step 1

 

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 2

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
Step 3

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Let us know how things seem to be running now.

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Hello,

 

Just to report back - I performed all of the above instructions twice through. The first time through, Junkware found and cleaned 6 or 7 registry errors related to this issue which I was for sure would solve the problem. The others found some junk when they scanned too. However, this is some persistent malware and this did not solve the problem. I apologize I was unable to post the logs.

 

My next step is to factory restore the device.

 

Thanks for all your help.

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Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

Proceed with the reset once done.See if this helps.

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