Juliet Posted March 15, 2015 Share Posted March 15, 2015 Do you have a DELL computer? DSD is "Dell System Detect" I think this can be uninstalled or disable. If you should go to the Dell website to scan for driver updates or something else associated it will request you download the tool again. Link to post Share on other sites
JMCJR Posted March 15, 2015 Author Share Posted March 15, 2015 Yes, it's a Dell Precision T1500. So to be sure I understand: 1) You think it's a good idea to find and disable or install DSD. 2) If in the future I go to Dell online for anything, it will ask me to download again, and at that point I can decline, or will need to disable/unistall again. Not sure why, but after uninstalling DSD, went to IE/run as admin and Overdrive test then worked. Here is link to results: http://www.pcpitstop.com/betapit/sec.asp?conid=25768030 Link to post Share on other sites
Y kawika Posted March 15, 2015 Share Posted March 15, 2015 Thanks for the Overdrive link. Please download and install the recommended updated Chipset drivers here: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=66K52&fileId=3176078515&osCode=W764&productCode=precision-t1500&languageCode=EN&categoryId=CS Another issue that is revealed with your test results is that your hard drive itself is choking your Windows installation. You are showing only 7% free space on your C drive with the Windows installation. Windows machines run into many problems as soon as their hard drive real estate drops below 40% free. Files fragment faster, swap files can become corrupted and overall performance becomes sluggish. Your test results are showing high fragmentation as well. Back up what you can to an external hard drive, burn pictures or files that you do not use on a regular basis to DVDs or CDs or even USB flash drives, uninstall any programs or games that are no longer used if applicable, etc. Then defrag the c drive thoroughly. Performance and errors will smooth out by giving Windows a bit more elbow room on a C drive. Y Link to post Share on other sites
JMCJR Posted March 15, 2015 Author Share Posted March 15, 2015 Will do. Have already started moving all my resident document library contents to an external network hard drive. When that is done, will download the chipset drivers recommended. Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 Okay. Have moved virtually all docs, pics, sound & video to external hard drive. Turned machine on this morning and when I try to launch any MS Office app I get a window, "Preparing to Install" followed by "Please wait while Windows configures Microsoft Single Image 2010". Was typing this message a little while ago and machine suddenly rebooted, not cleanly apparently as before because it offered me the chance to come up in safe mode. I let the installer for single image run and a few seconds later, Outlook and other MS Office applications will run. This is so weird. I'll defrag this morning. C Drive properties: Used Space = 354 GB, Free Space = 109 GB. Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 Ran disk defrag. C drive 0% fragmented. Something's there called Recovery that says 2% fragmented, but nothing happens when I click on defrag there. Now going for chipset drivers. Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 downloaded and unzipped the chipset drivers from the link provided before. Actually did this twice, saving to Desktop on second go, to more easily locate. Three new files showed up on Desktop - ia64, X64 and Win7. Contents of Win 7 folder: 14 *.inf items and 14 *.cat items. What next? Link to post Share on other sites
Y kawika Posted March 17, 2015 Share Posted March 17, 2015 When you extract the drivers from the Dell zip file, it will create a folder at C:\Dell\Drivers\66K52 Open that Folder and double click the Setup file there. This will initiate the chipset installation. Follow the prompts and reboot when completed. Y Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 Thank you! Done. Also installed all Windows Updates . . . Link to post Share on other sites
Juliet Posted March 17, 2015 Share Posted March 17, 2015 million dollar question How is it now? Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 Seems okay. Hasn't gone off and rebooted on its own yet What do you think? Link to post Share on other sites
Juliet Posted March 17, 2015 Share Posted March 17, 2015 cross all fingers and toes. Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 No more scans or diagnostics? Business as usual? Won't you miss me? Link to post Share on other sites
Juliet Posted March 17, 2015 Share Posted March 17, 2015 Of course we will miss you. But I ain't holding my breath either Even after you get your computer in tip top shape, we have other forums for you to look over and become familiar with. I think we offer valuable info in other ways as well. Link to post Share on other sites
JMCJR Posted March 17, 2015 Author Share Posted March 17, 2015 There's no doubt. May I make a contribution on your behalf to your favorite charity (or to you?) I've told a number of people how much support I got from you here. Truly remarkable. By the way, should uninstall the tools you recommended, change IE security back to medium high, change the settings for showing hidden files? Link to post Share on other sites
Juliet Posted March 17, 2015 Share Posted March 17, 2015 I'm looking for the PCPitStop donation link, till then Don't miss or skip this next step, this will remove malicious files from quarantine and set a clean restore point. Go to Start > Run > copy and paste the full text path in the run box ComboFix /Uninstall Note the space between the x and the /U, it needs to be there. ~~~~~~~~~~~~~~~~~ DelFix Please download DelFix or from here http://www.bleepingcomputer.com/download/delfix/ and save the file to your Desktop. Double-click DelFix.exe to run the programme. Place a checkmark next to the following items:Activate UAC Remove disinfection tools Click the Run button. -- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete). ~~~~~~~~~~~~~~~~~~~~~~~` Answers to common security questions - Best Practices by quietman7, MVP How Malware Spreads - How did I get infected? by quietman7, MVP Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP How to Prevent Malware by miekiemoes, MVP How to backup and restore your data using Cobian Backup by YourHighness Slow Computer/browser? It May Not Be Malware by quietman7, MVP The following programmes come highly recommended in the security community. AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads. CryptoPrevent places policy restrictions on loading points for ransomware (eg.CryptoPrevent), preventing your files from being encrypted. Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software. Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution. NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you. Secuina PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you. SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies. Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. Want to help others? Join the ClassRoom and learn how. Link to post Share on other sites
Juliet Posted March 17, 2015 Share Posted March 17, 2015 http://pcpitstop.com/about/supportus.asp Above all, please keep coming back. Spread the word to friends, colleagues and co-workers. Let them know about what we have to offer, and how it can make their PC run better. Some users have asked if they could support us via a monetary donation. We certainly appreciate this, and we've made it fast, easy and safe to do via PayPal. Paypal accepts credit card payments online and is 100% secure. Thank you for visiting and supporting PC Pitstop. We promise it'll come back to you in expanded and improved services at our site, which of course means a better PC for you. Link to post Share on other sites
Juliet Posted March 19, 2015 Share Posted March 19, 2015 Glad we could help. Since this issue appears resolved ... this Topic is closed. Link to post Share on other sites
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