Possible Infection, Can PC Be Saved?

[freedom01]

I'm trying to help my Stepdaughter with a couple (think it my be more than a couple) of problems. One problem is that all her pictures have vanished and I'm trying to locate them. I was thinking Hidden Files may have them, but not quite sure how to find the hidden files...could use some help with this. Next problem seems like a bigger mess. It appears she was using Norton for Security protection, but it did not do such a great job because I can't even get into Google and she keeps getting pop-ups. I went into her computer and removed Norton because I was going to install MS Security Essentials, but her computer would not complete install. She told me she has Windows Defender so I went into her security section and system says it is turned off so I tried turning it on, but it will not turn on. I should have jotted down what it said, but I was not thinking about that at the time.
Could sure use some help getting some Virus protection back into her computer.(OS Vista)
I was thinking about doing a System Restore, but not sure how that will work out. Would appreciate any help.
Thank you,
Tom

[Juliet]

I think the computer is infected.

 

How to see hidden files in Windows Vista

 

System Restore

[freedom01]

Thank you so much Juliet.

[Juliet]

If you need more help,

 

Try resetting

Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

• Backup Internet Explorer Favourites
• Backup Firefox Bookmarks
• Backup Chrome Bookmarks
• Backup Opera Bookmarks (scroll down)

   

• Proceed with the reset once done.
  • Internet Explorer: How to reset Internet Explorer settings
  • Firefox: Reset Firefox
  • Chrome: Chrome - Reset browser settings
  • Opera: How to perform a clean reinstall of Opera
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  Farbar Recovery Scan Tool (FRST) Scan

  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Right-Click FRST.exe / FRST64.exe and select Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.

     

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  Start a new topic here

  http://forums.pcpitstop.com/index.php?/forum/25-have-i-been-hijacked/

  And post both logs created by running FRST