freedom01 Posted December 31, 2014 Share Posted December 31, 2014 I'm trying to help my Stepdaughter with a couple (think it my be more than a couple) of problems. One problem is that all her pictures have vanished and I'm trying to locate them. I was thinking Hidden Files may have them, but not quite sure how to find the hidden files...could use some help with this. Next problem seems like a bigger mess. It appears she was using Norton for Security protection, but it did not do such a great job because I can't even get into Google and she keeps getting pop-ups. I went into her computer and removed Norton because I was going to install MS Security Essentials, but her computer would not complete install. She told me she has Windows Defender so I went into her security section and system says it is turned off so I tried turning it on, but it will not turn on. I should have jotted down what it said, but I was not thinking about that at the time.Could sure use some help getting some Virus protection back into her computer.(OS Vista)I was thinking about doing a System Restore, but not sure how that will work out. Would appreciate any help.Thank you,Tom Link to post Share on other sites
Juliet Posted January 1, 2015 Share Posted January 1, 2015 I think the computer is infected. How to see hidden files in Windows Vista System Restore Link to post Share on other sites
freedom01 Posted January 2, 2015 Author Share Posted January 2, 2015 Thank you so much Juliet. Link to post Share on other sites
Juliet Posted January 2, 2015 Share Posted January 2, 2015 If you need more help, Try resetting Instructions on how to backup your Favourites/Bookmarks and other data can be found below. Backup Internet Explorer Favourites Backup Firefox Bookmarks Backup Chrome Bookmarks Backup Opera Bookmarks (scroll down) Proceed with the reset once done. Internet Explorer: How to reset Internet Explorer settings Firefox: Reset Firefox Chrome: Chrome - Reset browser settings Opera: How to perform a clean reinstall of Opera ~~~~~~~~~~~~~~~~~~~ Farbar Recovery Scan Tool (FRST) Scan Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop. Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run. Right-Click FRST.exe / FRST64.exe and select Run as administrator to run the programme. Click Yes to the disclaimer. Ensure the Addition.txt box is checked. Click the Scan button and let the programme run. Upon completion, click OK, then OK on the Addition.txt pop up screen. Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. ~~~ Start a new topic here http://forums.pcpitstop.com/index.php?/forum/25-have-i-been-hijacked/ And post both logs created by running FRST Link to post Share on other sites
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