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tlcurry

scan failure

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When I atempt to scan with PC matic I get repetitive error messages which have the same headline "PC pitstop is missing DLL" and then have C:\windows\DownlodedProgramFiles\sbte.dll or a different ending prior to dll. Any help?

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Please run the Active X control removal tool from the link below:

 

http://files.pcpitst.../Remove-All.cmd

 

If you are using Vista, Windows 7, or Windows 8, first save the file above to your desktop, then right-click on the file and select, "Run as administrator".

Once the removal tool completes, run PC Matic again and verify that it downloads a new Active X control.

 

Let us know if the issue is not resolved.

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Administrator,

Thanks for your help. Unfortunately the fix you suggested does not work. PC matic keeps doing the same thing when I scan. Other suggestions? Tom

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We will need to make sure that the remove-all tool is actually removing the files.

 

Please open a ticket at our help desk so that we can assist you with this issue.

 

You can open a ticket from here:

 

http://www.pcpitstop...ore/service.asp

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