KennethWolfe Posted August 7, 2014 Share Posted August 7, 2014 Hello, my bro d/led an app, named zulu gems. Fine, then, my computer has been completely destroyed by many other unknown programs (bloatware). the trouble is i tried to remove 'em via mse, but failed in the end, my system said application encountered errors and need to end, or sth like that. 'N plz help w/ this fakealert.... THX! Ken Link to post Share on other sites
Juliet Posted August 7, 2014 Share Posted August 7, 2014 Download Malwarebytes' Anti-Malware to your desktop. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" On the Dashboard click on Update Now Go to the Setting Tab Under Setting go to Detection and Protection Under PUP and PUM make sure both are set to show Treat Dections as Malware Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked Then on the Dashboard click on Scan Make sure to select THREAT SCAN Then click on Scan When the scan is finished and the log pops up...select Copy to Clipboard Please paste the log back into this thread for review Exit Malwarebytes If it can't delete items, drop into safe mode and try again. Link to post Share on other sites
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