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ERROR:'REG' is undefined




This is not a problem with PC Matic but rather with the Windows installation. To resolve the error message please follow these steps:

1) Run the Windows registry repair tool from the link below:



If you are using Windows 7, or a 64 bit operating system, first save the file above to your desktop, then right-click on the saved file and select, "Run as administrator".

When you run the tool you should see a command window open and be able to watch the tool's progress. The tool may appear to 'hang' once or twice, but if you wait the tool should complete.

2) If the repair tool does not fix the problem, another common problem is WMI corruption. To check for this:

* Right-click the My Computer icon and select Manage.
* Open the "Services and Applications" tree.
* Right-click the "WMI Control" item and select Properties.


In the dialog that appears, you should see this message:

Successfully connected to:


If you see error messages, try the steps recommended on this page to rebuild the WMI Repository:



You can also try the automated WMI repair tool from this link:



3) If the above repairs do not work, the remaining option is a repair install of Windows:


XP repair Install:




Windows 7 repair install:

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