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thatkristagirl

Zone Alarm wont Update

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Im having a problem with my zone alarm. It says my computer may be at risk, but when I click 'FIX NOW' or update antispyware/ antivirus, it downloads to 18% then gives me an error message.... I was told it may be a rootkit/virus or a trojan, Im going to search on those, but not sure what to do, any suggestions?? Thanks, Krista

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Start by running Malwarebytes > Malwarebytes Anti-MalwareDownload Malwarebytes Anti-Malware and save it to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program.At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is checked, and click Remove Selected.When completed, a log will open in Notepad. Please save it to a convenient location and post the results in your next post...

 

 

 

 

:geezer:

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Ok, here are the results from my Maleware ScanMalwarebytes Anti-Malware (Trial) 1.75.0.1300www.malwarebytes.orgDatabase version: v2013.10.25.06Windows XP Service Pack 3 x86 NTFSInternet Explorer 8.0.6001.18702Rich Collins :: D2Q7B6F1 [administrator]Protection: Enabled10/25/2013 11:49:36 AMmbam-log-2013-10-25 (11-49-36).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 223112Time elapsed: 37 minute(s), 3 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 55HKCRCLSID{b9507101-e464-4b3b-a4cb-291aaedd94f2} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCRTypeLib{006232f7-dbd6-4631-84e8-66ea161b43c4} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCRInterface{BB9817CA-9B43-41EB-8706-44847957338D} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKLMSOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects{B9507101-E464-4B3B-A4CB-291AAEDD94F2} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtSettings{B9507101-E464-4B3B-A4CB-291AAEDD94F2} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{B9507101-E464-4B3B-A4CB-291AAEDD94F2} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCRAppID{72D89EBF-0C5D-4190-91FD-398E45F1D007} (PUP.Optional.DefaultTab.A) -> Quarantined and deleted successfully.HKCRAppID{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3} (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.HKCRCLSID{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCRCLSID{4AA46D49-459F-4358-B4D1-169048547C23} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.HKCRCLSID{4CF088BD-BE95-40A5-BE9B-677F8683EDEA} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRTypeLib{305C6CB1-9D31-4489-881D-5A8E2DC3FE14} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRInterface{E79B1445-DFEA-4BEF-A786-E0C0F33C863B} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButtonA.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButtonA (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRCLSID{6FAC4823-815E-4361-836E-46D65ED2550B} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButton.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButton (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRCLSID{911F251E-34FD-465E-B6CE-DF00FF49A6BE} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.HbAx.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.HbAx (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRCLSID{FE4F1649-8909-49C0-87BA-24D65120DB46} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButtonB.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.IEButtonB (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRTypelib{022C671F-6CBA-4A03-A8F9-3B3A361B235A} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRTypelib{8AD815FC-607B-419F-8B70-D345A507A54E} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRInterface{90F62EF7-58D1-4E8E-BB3E-CFB10BA9E47B} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtSettings{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{7F6AFBF1-E065-4627-A2FD-810366367D01} (PUP.Optional.DefaultTab) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtSettings{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtSettings{EEE6C35C-6118-11DC-9C72-001320C79847} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{EEE6C35C-6118-11DC-9C72-001320C79847} (PUP.Optional.SweetPacks) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{3CC3D8FE-F0E0-4DD1-A69A-8C56BCC7BEBF} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKLMSOFTWAREMicrosoftInternet ExplorerExtensions{3CC3D8FE-F0E0-4DD1-A69A-8C56BCC7BEBF} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{3CC3D8FE-F0E0-4DD1-A69A-8C56BCC7BEC0} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{4A7C84E2-E95C-43C6-8DD3-03ABCD0EB60E} (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftWindowsCurrentVersionExtStats{9034A523-D068-4BE8-A284-9DF278BE776E} (Trojan.Zlob) -> Quarantined and deleted successfully.HKLMSOFTWAREMicrosoftWindows NTCurrentVersionImage File Execution OptionsSETUP.EXE (PUP.Optional.AirInstaller) -> Quarantined and deleted successfully.HKCRSmart-Shopper.HbInfoBand (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.HbInfoBand.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.Smrt-ShprCtrl (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCRSmart-Shopper.Smrt-ShprCtrl.1 (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSOFTWARESmart-Shopper (Adware.SmartShopper) -> Quarantined and deleted successfully.HKCUSoftwareConduitSearchScopes (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.HKCUSoftwareUpdater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.HKCUSoftwareConduitFF (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.HKLMSOFTWAREDomaIQ (PUP.Optional.DomaIQ.A) -> Quarantined and deleted successfully.HKLMSOFTWARESmart-Shopper (Adware.SmartShopper) -> Quarantined and deleted successfully.HKLMSOFTWAREUpdater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.HKLMSOFTWAREGoogleChromeExtensionseooncjejnppfjjklapaamhcdmjbilmde (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.HKLMSOFTWARESpeedchecker LimitedPC Speed Up (PUP.Optional.PCSpeedUp.A) -> Quarantined and deleted successfully.HKLMSOFTWAREWow6432NodeUpdater By SweetPacks (PUP.Optional.SweetPacks.A) -> Quarantined and deleted successfully.HKLMSYSTEMCurrentControlSetEnumRootLEGACY_SEEKEEN_SERVICE (PUP.Zwangi) -> Quarantined and deleted successfully.HKLMSYSTEMCurrentControlSetServicesSeekeen Service (PUP.Zwangi) -> Quarantined and deleted successfully.Registry Values Detected: 8HKLMSOFTWAREMozillaFirefoxExtensions|{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Data: C:Program FilesUpdater By SweetPacksFirefox -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping|{3CC3D8FE-F0E0-4DD1-A69A-8C56BCC7BEBF} (Adware.SmartShopper) -> Data: 8199 -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping|{3CC3D8FE-F0E0-4DD1-A69A-8C56BCC7BEC0} (Adware.SmartShopper) -> Data: 8198 -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping|{9034A523-D068-4BE8-A284-9DF278BE776E} (Trojan.Zlob) -> Data: 8195 -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping{9034A523-D068-4BE8-A284-9DF278BE776E} (Trojan.Zlob) -> Data: -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} (Adware.SmartShopper) -> Data: -> Quarantined and deleted successfully.HKCUSOFTWAREMicrosoftInternet ExplorerExtensionsCmdMapping{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} (Adware.SmartShopper) -> Data: -> Quarantined and deleted successfully.HKLMSOFTWAREMozillaFirefoxExtensions{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} (PUP.Optional.SweetPacks) -> Data: -> Quarantined and deleted successfully.Registry Data Items Detected: 5HKCUSOFTWAREMicrosoftInternet ExplorerMain|Start Page (PUP.Optional.StartPage) -> Bad: (http://www1.delta-search.com/?babsrc=HP_ss&mntrId=E44B001D0977C038&affID=119557&tt=200813_245&tsp=4982) Good: (http://www.google.com) -> Quarantined and repaired successfully.HKLMSOFTWAREMicrosoftInternet ExplorerMain|Start Page (PUP.Optional.SweetPacks) -> Bad: (http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10045&barid={5BE644EC-C37B-11E2-AC25-001D0977C038}) Good: (http://www.google.com) -> Quarantined and repaired successfully.

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Alrighty then!! Now lets try this... Download DDSRun it like this:Download DDS and save it to your desktop. Disable any script blocking protection (How to Disable your Security Programs)Vista/Win7 right click on the DDS icon and select "Run as Administrator" to run the tool (may take up to 3 minutes to run). XP just double click the icon to run the tool.When done, DDS.txt will open.After a few moments, attach.txt will open in a second window.Save both reports to your desktop.Please post the contents of the DDS.txt and Attach.txt logs in a new thread that you start here > http://forums.pcpits...-been-hijacked/

 

 

edit: Ooops! Forgot to mention that you should include the Malwarebytes scan in the new thread first of all...then follow with the DDS and Attach logs. :geezer:

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